Hampton Inn & Suites Georgetown

This was a typical Hampton Inn property that felt newer, was clean and had a solid breakfast. My only complaint was that I requested a digital key multiple times from front desk staff and nobody could figure out how to make it happen, instead blaming it on the app.

Asked for a late check out the night before leaving and was told by front desk that they couldn’t. They said there would be someone I could ask the next morning. I had 2 rooms for 3 nights and the next morning I asked in chat if we could get one late check out on one of the rooms so my kids that have been here all weekend playing sports could take a shower before we fly home. Nobody answered the chat for 30 minutes so I called the hotel 5 minutes before check out time (we took our bags the last time we left the hotel just in case). I was again told there would be no late check out due to manager policy. I called the Diamond number to inquire about this and they called the hotel. Confirmed that there was room availability to accommodate a 1 room late check out but could not get the front desk to authorize it due to manager policy. Manager was unable to be contacted to clear this up. Sorry in advance for anyone that has to be around my stinky sports kids today. Thank this hotel and its manager. Of course I could only digitally check out of one room and when I called to check out of the other, the lady at the front desk said I was good to go. I asked her to let her manager know that I have filed a complaint and she said she most definitely will. When I tried to thank her for her help and explain I knew it wasn’t her fault she told me she didn’t appreciate me being disrespectful to her and hung up on me. The irony in that… Coming back here for more sports in March and will NOT be staying at this hotel.

Sheets smelled sour. Two men came in the room when I wasn’t there talking about the maintenance but my wife and daughter was in the room and it was 930 am and the sign was on the door. They said they were changing locks. Who cares you didn’t knock and the sign was up

Staff very polite and the property was very clean.

Very nice hotel, clean, spacious, ice machine on the floor, nice big TV’s and comfy beds. Snacks available downstairs for purchase. Lots of places to eat close by. Very convenient to get in and out of town being on freeway. Highly recommend!

I had not planned to stay in the area overnight. I checked in late. The front desk agent was pleasant and efficient. Room was very clean and well maintained. Property was quiet. The next morning, breakfast buffet had everything. I would stay here again.