Hampton Inn & Suites Georgetown

Asked for a late check out the night before leaving and was told by front desk that they couldn’t. They said there would be someone I could ask the next morning. I had 2 rooms for 3 nights and the next morning I asked in chat if we could get one late check out on one of the rooms so my kids that have been here all weekend playing sports could take a shower before we fly home. Nobody answered the chat for 30 minutes so I called the hotel 5 minutes before check out time (we took our bags the last time we left the hotel just in case). I was again told there would be no late check out due to manager policy. I called the Diamond number to inquire about this and they called the hotel. Confirmed that there was room availability to accommodate a 1 room late check out but could not get the front desk to authorize it due to manager policy. Manager was unable to be contacted to clear this up. Sorry in advance for anyone that has to be around my stinky sports kids today. Thank this hotel and its manager. Of course I could only digitally check out of one room and when I called to check out of the other, the lady at the front desk said I was good to go. I asked her to let her manager know that I have filed a complaint and she said she most definitely will. When I tried to thank her for her help and explain I knew it wasn’t her fault she told me she didn’t appreciate me being disrespectful to her and hung up on me. The irony in that… Coming back here for more sports in March and will NOT be staying at this hotel.

It is close to nice part of the city

Under remodel and was not warned while booking

Georgetown vidit Renovation going on, but hotel was clean and quiet. Convenient location and courteous staff.

I chose this hotel for its location and that was a benefit. Almost positive I had stomach issues from the food served at breakfast. There were multiple long hairs stuck on different things in the bathroom that were not mine and stay even after a "cleaning". I also got in very late 2am and was then called repeatedly to be woken up to run my credit card number again at 4:30am. I found this to be quite annoying and unnecessary as the hotel already had my information and the courteous thing would be to just ask for it the following day not while I was trying to get as much sleep as possible before my work that morning.

The hotel is updating flooring, wall covers, etc. Third floor was complete and very nice. No distraction from the work being done on secondifloor which was closed to visitors. Everything was very nice.