Guest User
December 31, 2024
We recently booked 4 rooms at this hotel, and while our stay had its challenges, there were some noteworthy positives. The staff was genuinely friendly and accommodating, always doing their best to assist us during our stay. The pool area was also a highlight—beautifully maintained and a great spot to relax. That said, there were some areas for improvement. The rooms only had single beds, and unfortunately, the hot water wasn’t working in any of them. To make things more uncomfortable, the air conditioning were broken, which made sleeping quite difficult. Hoping for a better experience, we decided to upgrade one room to a villa. While the villa itself was lovely, we were charged ₱35,000 per night, even though the online rate was listed at ₱15,000, should be noted the AC still didn’t work. Additionally, the pricing structure for the upgrade felt confusing. Instead of being charged the difference between the original room rate (₱15,000 per night) and the villa, the hotel calculated the upgrade based on our discounted Agoda booking of ₱7,000 per night, resulting in an additional ₱28,000 per night per room. This left us feeling that the pricing wasn’t entirely fair. The restaurant was also underwhelming, as the food quality didn’t quite match the prices. WiFi connectivity was another issue, as it was inconsistent during our stay. 2 of the rooms didn’t have a TV and the room that did has 20 inch TV. Overall, this hotel is more of a 3-star experience, and there are other options in Siargao that might provide better value for the price. That said, if you do choose to stay here, booking the villas online in advance could help ensure a more seamless and enjoyable experience.