The Gananoque Inn & Spa

Historical/Aesthetic Appeal: The property's historic charm, European-style design, and well-preserved architecture dating back to 1816 are frequently noted. Guests appreciate the retro decor, serene ambiance, and picturesque setting in a waterfront area.

Let me start by saying that there is no longer a spa at this hotel. So don't reserve thinking that you will be able to get services. Hotel is obviously under new management since our last stay here a few years back. This is a heritage hotel, so yes things are old. There is no elevator. Our room had been refurbished, and had the most amazing view of the St Lawrence from a very large veranda. Bed was comfortable. Room was clean. Where shall I start with my issues? One thing that makes a hotel great is the staff. I can say that the majority of the staff here have never worked in hospitality. Some were bordering on rude. The Watermark restaurant, although online says it is open from Wednesday to Saturday evenings, it was not open at all when we were there. Muskie Jakes Tap and Grill is open for breakfast, lunch and dinner. The food is mediocre at best. Some of the servers were excellent, others not so much. Unless breakfast is included in the room, don't bother. Expensive for what you get, and very poor quality. Hard to mess up pancakes, but I needed a steak knife to cut through. Now here is my issue. Let me preface by saying that I am not accusing the hotel of anything. I did call regarding my issue and was completely brushed off. I logged onto the hotel WIFI, and within 24 hours I had several accounts compromised. I in no way accused the hotel of doing this. When I called, I questioned when the last time their routers were scanned and when the last time their passwords had been changed. I was completely brushed off by their front desk and IT person (sorry, I did not get names). I was told that it wasn't them...they have Bell. What a proper response would have been was they are sorry this happened to me, and they will look into if there had been any sort of breach and look at increasing security for their guests. The rude IT man even hung up on me. Very rude and aggressive individual. The Gananoque area is beautiful, and I suggest everyone go there. Just stay away from this hotel!