Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road) Reviews

Response from Property: Thank you for your recognition of the hotel. We are sorry that we did not receive your 5-point review, which also shows that we still have room for improvement. Your review is the biggest feedback and encouragement for us. Satisfaction is just the starting point, surprise and emotion are our ultimate goals. No matter what your needs are, Xiaoli will do her best to help you. Xiaoli looks forward to your next stay~

Response from Property: Youth is accompanied by dreams, poetic and picturesque, like a song and a melody. Chasing the faint light of dreams, even if the ahead is full of thorns, we must still press on in the rain and wind, never giving up! We have always been striving to provide high-quality,, and cozy services to every guest.

Response from Property: 感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升，期待您的再次光臨，我們將竭誠為您服務！

Response from Property: 親愛的朋友：您好！謝謝閣下的滿分點評，您的支持與鼓勵，是我們前進的最大動力。麗楓酒店以不斷的為客人營造温馨舒適的居住環境而努力，以最高的性價比滿足不同賓客的要求。小麗期待您的再次光臨！

Response from Property: 尊敬的客人， 非常感謝您的寶貴反饋！我們深感榮幸能夠得到您的認可和推薦。閲讀到您對房間清潔、窗簾電動控制、浴室水量、聯動音樂以及床墊枕頭的舒適度，以及早餐和服務的滿意評價，我們倍感欣慰。 您的滿意是我們不斷努力的方向。我們很高興知道您在享受我們酒店設施的同時，也感受到了家的温馨。您的每一句好評都是對我們工作的最大鼓勵。 再次感謝您的支持與信任，我們承諾將繼續提供優質的服務，確保每一位入住的客人都能擁有愉快的體驗。期待您的再次光臨，我們將竭誠為您服務，再次為您帶來美好的住宿體驗。

Response from Property: 感謝小主對酒店的認可，沒能得到您的5分好評，我們很是遺憾 ，同時也説明我們還有提升的空間，您的點評就是給我們最大的回饋和鼓勵啦~滿意衹是起點，驚喜和感動才是我們的最終目標，不管您有任何需求，小麗都會盡全力幫您，小麗期待您的再一次入住哦~

Response from Property: Xiaoli read your comment very carefully,thank you for your recognition and support to us, we will definitely work harder to make better service.

Response from Property: Dear guest, thank you for choosing Fuzhou Lifeng Hotel. We deeply apologize for the unpleasant experience you have had. The hotel management attaches great importance to the issue you mentioned and has upgraded the soundproofing cotton in the guest rooms. We hope to bring you a different experience next time and look forward to your next visit and five-star review.

Response from Property: Dear Guest, Hello! Thank you very much for your stay. It is guests like you who continuously care for and urge us to improve, which us identify issues in our work and make constant progress. From your review, we are sorry to see that this stay did not meet your expectations. We have been hard to resolve the issues you raised, and we apologize for any inconvenience caused. The hotel management takes this matter very seriously, and has conducted a thorough investigation and rectification. Your understanding and support are a great encouragement to our work! We sincerely look forward to your next visit!

Response from Property: Dear guest, first of all, thank you very much for your valuable feedback to our hotel. We sincerely thank you for choosing to stay in our hotel and for sharing your experience. We are very sorry to hear your dissatisfaction, which is definitely not what we want you to experience in your hotel experience. Regarding the front desk service problem you mentioned, we are deeply sorry. We admit that it was our mistake that the aunt started cleaning the room before you checked out and did not communicate with you in advance. We sincerely apologize for this. We are well aware that this has caused you inconvenience. As for the sound insulation problem in the room, we are also sorry. The noise from the power distribution room next door did affect your rest quality, which is a problem we did not consider. At the same time, the inability of the TV to project the screen has also caused you inconvenience, for which we are also deeply sorry. In order to improve these problems, we have taken the following measures: 1. Strengthen front desk service training to ensure that every employee can provide more thoughtful and respectful services for customer privacy. 2. Before cleaning the room, we will communicate with the guests in advance to ensure that the cleaning work is carried out without disturbing you. 3. We have checked the sound insulation of the room and plan to make necessary sound insulation renovations to reduce the interference of external noise. 4. We have reported the problem with the TV to our superiors. We hope that these corrective measures will satisfy you. Thank you again for your feedback. Your satisfaction is the driving force for our continuous improvement. We look forward to the opportunity to serve you again and let you enjoy a more comfortable accommodation experience. I wish you a happy life!

Response from Property: 親愛的顧客，首先衷心感謝您對我們酒店的寶貴評價！您的滿意是我們最大的動力。閲讀到您對房間舒適度、地理位置、服務態度的肯定，我們感到無比欣慰。 我們很高興聽到您對酒店服務態度的讚賞，專業和熱情正是我們酒店服務精神的體現。同時，我們也知道優越的地理位置對於客人選擇的重要性，這些都是我們不斷努力提升服務質量的小細節。 您的每一句好評都讓我們更加堅定了提供優質服務的決心。我們將繼續保持高標準的服務，確保每一位入住的客人都能享受到温馨舒適的住宿體驗。 再次感謝您的支持與信任，期待您的再次光臨，我們將竭誠為您服務，再次為您帶來美好的住宿體驗。 祝您生活愉快！

Response from Property: Dear customer, first of all, thank you very much for taking the time out of your busy schedule to leave us such a valuable evaluation! We are honored to be your home away from home for three consecutive days. Your satisfaction and recommendation are our greatest motivation. We are very pleased to read your praise for the hotel's clean and comfortable environment, thoughtful service and delicious breakfast. Every word of your praise makes us more determined to provide quality service. We are glad to hear that you enjoyed your vacation and felt at home. Your satisfaction is the direction of our progress, your suggestions are the ladder of our growth. We will continue to work hard to continuously improve our service quality and ensure that every guest staying at our hotel can feel the warmth of home. Thank you again for your support and trust. We look forward to meeting you again and bringing you more wonderful memories. I wish you a happy life and look forward to seeing you again!

Response from Property: Dear guests, first of all, thank you very much for your valuable evaluation of our hotel! Your satisfaction is our greatest motivation. We are very happy to hear that you enjoyed the extra surprises in the room upgrade and breakfast service. We are fully aware of the importance of location, and we are honored to provide you with the convenience of being close to Sanfang Qixiang and convenient parking. At the same time, the novelty of the facilities and the warmth and friendliness of the staff are also what we have been working towards. Every word of praise from you is an affirmation of our work. We will continue to work hard to provide you with better service. Thank you again for your support and trust. We look forward to seeing you again. We will serve you wholeheartedly and make every stay of yours warm and comfortable. I wish you a happy life and look forward to seeing you again!

Response from Property: Dear guest, first of all, thank you very much for your valuable evaluation and trust in our hotel. Your satisfaction is our greatest motivation and pride. From your words, we feel the wonderful memories of your trip to Pingtan Island and the pleasant experience our hotel services brought you. We were very pleased to learn that when you checked in at around 10 pm, the front desk girl gave us a warm welcome and made thoughtful arrangements to upgrade you to a suite. Your surprise and happiness are the original intention of our service - to make every guest feel the warmth and comfort of home. We are honored that you have recognized the spacious rooms, timely hot water and convenient transportation location of the hotel. As a newly opened hotel, we are fully aware of the importance of the novelty and convenience of our facilities and equipment to you. Your satisfaction is the greatest affirmation for us. Thank you again for your support and encouragement. We will continue to work hard to continuously improve service quality and provide you with better services. We look forward to seeing you again and hope that you can feel our sincerity and care every time you stay at our hotel in the future. I wish you a happy life and look forward to seeing you again!