Vortex KLCC Apartments by Soulasia

Vortex KLCC Apartments by Soulasia Reviews

Vortex KLCC Apartments by Soulasia

12 Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaView Hotel Details
Vortex KLCC Apartments by Soulasia
Vortex KLCC Apartments by SoulasiaVortex KLCC Apartments by SoulasiaVortex KLCC Apartments by Soulasia
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Vortex KLCC Apartments by Soulasia Guest Reviews

4.5/5
Great
67 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(67)
Positive reviews(64)
Reviews with photos/video(17)
Awesome stay(14)
Great location(10)
Friendly host(7)
Convenient location(5)
Negative reviews(3)
Saz
Two-Bedroom Apartment
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 23, 2025
It’s really a very nice and clean apartment, the equipment all very modern and new, it contains all the electrical home machines. The location also very good 👍.
Rashidee Hassan
Two-Bedroom Apartment
Stayed in Dec 2024
Family
49 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Our favourite place to stay in the heart of KL city centre. Awesome view from the 53rd floor.
Julia Alfaro Araujo
Two-Bedroom Apartment
Stayed in Feb 2025
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 10, 2025
This is our second time in this apartment and we loved it! Will always recommend this hotel to others!
Auntyba
Two-Bedroom Apartment
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Recommended place if one is looking for a cosy stay in the heart of KL. This apartment is strategically located within a short walking distance from KLCC and all the attractions. I experienced quick check in and check out process assisted by a friendly helpful manager. Even quite disappointed after reading lot of bad reviews about tight driveway to parking space but it was bearable and it will not gonna be a reason for me to not staying again in the future.
Response from Property: Dear Bahiah, thank you so much for your wonderful feedback. We’re thrilled to hear that you found our apartment cozy and enjoyed the convenient locations. It’s great to know that your check-in and check-out experiences were smooth. We appreciate your understanding regarding the parking situation and we're glad it didn’t affect your overall experience. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, customer service.
Guest User
Two-Bedroom Apartment
Stayed in Apr 2024
Solo travelers
1 review
1.0/5
Posted on May 9, 2024
THIS IS A MAJOR SCAM. The rooms are dirty and the management is terrible. I booked for night time meaning i checkin after 12 midnight and checkout in the morning. And when i arrived, there is no reception. I called the hotel number and the staff that picked up was extremely rude and said, we dont have night time checkins. And told me to check in after 3 pm. While my checkout time is supposedly at 1 pm. Then when I explained my night booking to him, he said u dont understand. Just leave. I had to call him 3 times and then he came down, and asked for a rm200 security deposit while the room only costs rm 140 I took out the money from my wallet and told him to give me a receipt for it, and he said no receipt, the card im giving u to access the room costs rm 400 each (its a generic nfc card that costs rm 2 if u buy in bulk). I told him I am not interested in paying deposit if u dont give me a receipt and he asked me to get lost bloody fool. I asked for my initial hotel payment back and he said to contact my agent. When my agent contacted the property, they rejected the refund. Its an absolute scam
Response from Property: Thank you for your feedback. We apologize for any inconvenience you experienced. However, we would like to clarify our check-in policy. Our standard check-in time is after 3 PM, which is a common practice in the hospitality industry. Unfortunately, booking a room for the night does not imply immediate check-in after midnight. We appreciate your understanding and will work on improving our communication regarding these policies to prevent any future misunderstandings.
Anonymous User
Two Bedroom Apartment with Two Bathrooms Non smoking
Stayed in Aug 2023
Business travelers
154 review
5.0/5
Outstanding
Posted on Oct 12, 2023
Nice hotel with facilities nearby. Always stay in this hotel during my business trips.
Response from Property: Dear valued guest, thank you so much for your kind review and for choosing us. Your loyalty means a lot to us and we look forward to welcoming you back on your next visit. Warm regards, customer service.
aleksandr
Two-Bedroom Apartment
Stayed in Dec 2024
Family
32 review
4.2/5
Very Good
Posted on Feb 4, 2025
Big and cosy apart
丽华Yusra
Two-Bedroom Apartment
Stayed in Dec 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Good great amazing
Anonymous User
Two Bedroom Apartment with Two Bathrooms Non smoking
Stayed in Mar 2023
Family
13 review
4.0/5
Very Good
Posted on Jun 4, 2023
It's a nice and clean apartment with an affordable price but you need to pay separately for other amneties i.e the swimming pool and also need to pay for the parking lot.
Response from Property: Dear valued guest, tank you for your review and for highlighting the cleanliness and affordability of our apartment. We're glad to hear that you enjoyed your stay. However we do apologize regarding additional fees for the swimming pool and parking as it is managed externally. We don’t have control over its pricing. We hope to welcome you back for an even better experience in the future. Best regards, customer service.
Ramanathan Dhanveer
Two-Bedroom Apartment
Stayed in Jun 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jul 15, 2024
Just room nothing service but good
Response from Property: Dear Ramanathan, thank you for your feedback. We appreciate your input and will work to enhance our service. We hope to welcome you back in the future. Regards, customer service.
Mark Rubio
Two Bedroom Apartment with Two Bathrooms Non smoking
Stayed in Aug 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 2, 2023
Great location and walking distance to KLCC, check in and check out was smooth, 1 of the best service apartment at City center.
Response from Property: Dear Mark, thank you for your lovely review and we're delighted to hear that you enjoyed your stay. We're honored that you consider us one of the best service apartments in KL and we hope to welcome you back for another wonderful stay soon. Best regards, customer service.
bala
Two-Bedroom Apartment
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Pretty nice, clean and good place to stay
Response from Property: Dear Bala, thank you for your kind words. We’re thrilled to hear that you enjoyed your stay. Your satisfaction means a lot to us and we hope to welcome you back soon for another enjoyable visit. Best regards, customer service.
Guest User
Two-Bedroom Apartment
Stayed in May 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 27, 2024
Very good place for family trip.
Response from Property: Dear guest, thank you for your positive feedback. We’re delighted to hear that you found our place to be a great option for your family trip and it’s wonderful to know you had a good experience. We look forward to welcoming you and your family back for another memorable stay. Warm regards, customer service.
Anonymous User
Two-Bedroom Apartment
Stayed in Apr 2024
Business travelers
1 review
3.2/5
Posted on May 14, 2024
Overall it’s not a bad stay
Response from Property: Dear valued guest. thank you for your feedback and we're glad to hear that you had an overall positive stay. Your insights are valuable to us and we hope to welcome you back for an even better experience in the future. Regards, customer service.
Anonymous User
Two Bedroom Apartment with Two Bathrooms Non smoking
Stayed in Apr 2023
Business travelers
1 review
4.5/5
Great
Posted on May 25, 2023
Everything was good..nice and clean..but we cannot cook because electric stove cannot be use..overall was good
Response from Property: Dear guest, thank you for your feedback. However, we apologize for the issue with the electric stove and appreciate you bringing it to our attention. We’ll work to resolve it for future guests. Regards, customer service.