Hyatt Regency Changbaishan Reviews

Ski in and out is one of the advantages for this resort. The room is clean and spacious, they do supply lot of mineral water. With hot spring and water park ticket it is worth to go. staying 5 days feel breakfast almost the same.

Hotel is big, spacious, with many facilities. Breakfast is rather diverse. Rooms are quite fresh and big. Swimming pool and sauna are good. Location is very central. Service is rather decent. Pretty nice experience in general. Bar closes very early. Very quiet in the hotel even during the weekend.

Good location for ski lovers

Amazing place. Located right in the middle of the skiing park. Easily get your rentals directly in the resort and direct access to the park.

Very nice place to stay !

Very good location, clean room, warm service. Will come back again.

Payment infrastructure a nightmare. Visa card wouldn’t work in their machine. Had to withdraw cash from neighbour hotel. Trip.com took full amount as guarantee and held for 20 days! Payment system resulted in very stressful encounter. Beware!

Every thing is good

On the evening of August 4th, between 6:10 PM and 6:30 PM, the yellow-clad female staff member at the counter near the stairs asked us how far in advance we should arrive to go to the airport. She said she didn't know and told us to ask the concierge at the door. A while later, we took the elevator and found our room card wouldn't work. We went back to her again (because the other counters were busy, her counter was empty) and after a long while, we finally got it working. As soon as we left, she called us back and said it wasn't working, and asked the colleague next to her to do it. This delayed our last chance to go to the grass skiing!!! We went back to the room to drop off our things and then went to the grass skiing, but we missed it by three minutes. Why was someone who couldn't even answer a question and randomly handed it to another colleague, someone who couldn't even renew a room card, standing at the counter? Was she wasting the guests' time? If she didn't know how to do it, she could ask someone else. She directed the guests to the concierge. Please check the hotel's security cameras to see who this staff member was. Why was she so incompetent? She didn't even know the basics. Shouldn't they have more training? If you can't do anything, don't waste everyone's time at the counter. This is a disaster for the entire Hyatt.

I came to Changbaishan Wanda for summer vacation. Staying at Changbaishan Hyatt gave me many surprises in terms of service details. I especially want to share this real touch: ✨Room service that makes you feel at home The day before check-in, Mr. Jin at the front desk took the initiative to contact and confirm the needs. He told me the weather forecast for the day of check-in and recommended a tour guide based on the weather. He also helped me upgrade the mountain view room by surprise, so that I can see the misty mountains while sitting on the balcony. 🤝Warm concierge service Concierge Han Hui King would stop and smile and say hello every time he met me, and took the initiative to help me take the luggage to the room. He also gave me some travel suggestions during the chat. ☕️Personalized catering care Restaurant Liu Changsheng Tom remembered that I loved hot Latte for breakfast and prepared hot coffee for me every day. He also provided me with warm breakfast customization service. Other points of Hyatt - The heated swimming pool faces the valley. When you are tired of swimming, you can lie on the lounge chair by the pool and watch the clouds roll by. - The night bed service is also very thoughtful. There are no exaggerated gimmicks, only silent care. This kind of service that maintains professionalism and human touch is what a high-end resort hotel should be like. I look forward to meeting Hyatt on my next vacation.

I came to Changbai Mountain during the May Day holiday, mainly to find a place with few people for vacation, which met the criteria. The hotel facilities are very complete, with its own swimming pool and outdoor hot spring. You can also make an appointment to walk the dog. The two Alaskan dogs are very docile and the experience is full. The breakfast is a five-star hotel standard, and the juices are freshly squeezed, including orange juice and watermelon juice, which are genuine and affordable. I was also upgraded to a deluxe room for free, with a large space of 60 square meters and a pleasant view outside the window. Thanks to the hotel manager Alisa.

I was really happy on this May Day trip. As the highest-end hotel in the resort, Hyatt Hotel's service was first-class, especially Alisa, the front desk manager on duty. Her thoughtful care during the stay was impressive. The only drawback was that the weather was bad and I couldn't see Tianchi. I hope I can have the opportunity to do so next time.

A very satisfying trip! Because of the need to maintain the status of Global Guests, I basically choose Hyatt when traveling. This time, Ctrip has launched discounts in the three northeastern provinces. This is the first time I did not book through the Hyatt mini program. I didn’t expect that the service is no different from the Global Guests’ privileges! Manager Bai at the front desk (I'm afraid I remembered his name wrong, he's from Shenyang) was very enthusiastic and took the initiative to upgrade our room type and explained the hotel's resort benefits to us in detail. The service was better than other Hyatt's services to Global guests, super good! Alisa, the manager on duty at the front desk, called us in advance and actively helped us solve problems with nearby tours. She also made a return visit after we left the hotel. She was very professional! The overall environment of the hotel is also very good, the 10-year-old hotel ** is in place, the breakfast is also very rich, and the hotel's Alaska is also super cute. Next time I come to Changbai Mountain, I will definitely choose Hyatt!

I was very satisfied with my stay at Hyatt Regency Changbaishan. The hotel has an excellent location and is the closest hotel to the ski resort on the commercial street. The hotel staff are very professional and friendly, especially Alisa at the front desk, who is very enthusiastic. I will come to Changbaishan again and choose Hyatt again. The food in the Grand Hyatt series is also excellent, and the breakfast is superb!