Hyatt Regency Changbaishan

Hyatt Regency Changbaishan Reviews

Hyatt Regency Changbaishan

No. 303 Guanmian Street, Fusong, Jilin, 134504, ChinaSee Hotel Details
Hyatt Regency Changbaishan
Hyatt Regency ChangbaishanHyatt Regency ChangbaishanHyatt Regency Changbaishan
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.2/10
Very Good
1425 review
Verified reviews
Location9.4
Amenities9.0
Service9.1
Cleanliness9.3
Filter by:
Sort by:
All reviews(1425)
Positive reviews(1377)
Reviews with photos/video(577)
Delicious breakfast(147)
Convenient for shopping(110)
Perfect for kids(106)
Relaxing hot springs(38)
Average lighting(26)
Close to airport(17)
Easy to add bed(13)
Negative reviews(47)
Guest User
Guestroom (King Bed)
Stayed in Jan 2025
Couple
5 review
10/10
Outstanding
Posted on Mar 1, 2025
Ski in and out is one of the advantages for this resort. The room is clean and spacious, they do supply lot of mineral water. With hot spring and water park ticket it is worth to go. staying 5 days feel breakfast almost the same.
Response from Property: Dear guest, Thank you very much for your positive review of Hyatt Regency Changbaishan! We are glad to know that you had a great service experience here. Our team is always committed to providing excellent service and a warm environment for every guest. Your satisfaction is our greatest motivation. We look forward to serving you again and ensuring that every stay is an unforgettable memory. Regarding the issue you mentioned, we will communicate with the relevant department. If you have any special needs or suggestions, please feel free to contact us. I hope to welcome you back to Hyatt Regency Changbaishan in the near future! I wish you all the best! Best regards, Hyatt Regency Changbaishan Team
Denis
Guestroom (King Bed)
Stayed in Jan 2025
Other
53 review
9.5/10
Amazing
Posted on Feb 16, 2025
Hotel is big, spacious, with many facilities. Breakfast is rather diverse. Rooms are quite fresh and big. Swimming pool and sauna are good. Location is very central. Service is rather decent. Pretty nice experience in general. Bar closes very early. Very quiet in the hotel even during the weekend.
6/8
Response from Property: Dear guest, Thank you very much for your positive review of Hyatt Regency Changbaishan! We are glad to know that you had a great service experience here. Our team is always committed to providing excellent service and a warm environment for every guest, and your satisfaction is our greatest motivation. We look forward to serving you again and ensuring that every stay is unforgettable. If you have any special needs or suggestions, please feel free to contact us. We hope to welcome you back to Hyatt Regency Changbaishan in the near future! Wish you all the best! Best regards, Hyatt Regency Changbaishan Team
Marissa
Guestroom (King Bed)
Stayed in Nov 2024
Family
4 review
9.5/10
Amazing
Posted on Dec 19, 2024
Good location for ski lovers
Response from Property: 親愛的客人, 非常感謝您對長白山凱悦酒店的積極評價!我們很高興得知您在這裏的服務體驗非常棒。我們的團隊始終致力於為每一位客人提供卓越的服務和温馨的環境,您的滿意是我們最大的動力。 我們期待着再次為您服務,確保您每次入住都有難忘的回憶。如果您有任何特別的需求或者建議,歡迎隨時與我們聯繫。希望不久的將來能再次歡迎您回到長白山凱悦酒店! 祝您一切順利! 順祝商祺, 長白山凱悦酒店團隊
Kok Chun Lee
Guestroom (King Bed)
Stayed in Dec 2023
Family
29 review
10/10
Outstanding
Posted on Feb 24, 2024
Amazing place. Located right in the middle of the skiing park. Easily get your rentals directly in the resort and direct access to the park.
Response from Property: Dear Guest, Greeting from Hyatt Regency Changbaishan. Thank you for choosing to stay with us. It’s our pleasure to know that you had a pleasant stay at our hotel. Hotel provides comfortable and extraordinary experience to every guest. Total guest satisfaction is our utmost priority. We do hope to welcome you back again to the warmth hospitality of Hyatt Regency Changbaishan the next time you return to this lovely city!
ENG KHIM
Guestroom (Twin beds)
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 16, 2025
Very nice place to stay !
Response from Property: 親愛的客人, 非常感謝您對長白山凱悦酒店的積極評價!我們很高興得知您在這裏的服務體驗非常棒。我們的團隊始終致力於為每一位客人提供卓越的服務和温馨的環境,您的滿意是我們最大的動力。 我們期待着再次為您服務,確保您每次入住都有難忘的回憶。如果您有任何特別的需求或者建議,歡迎隨時與我們聯繫。希望不久的將來能再次歡迎您回到長白山凱悦酒店! 祝您一切順利! 順祝商祺, 長白山凱悦酒店團隊
Hon Wai
Guestroom (King Bed)
Stayed in Feb 2024
Solo traveler
106 review
10/10
Outstanding
Posted on Mar 12, 2024
Very good location, clean room, warm service. Will come back again.
Response from Property: Dear Guest, Greeting from Hyatt Regency Changbaishan. Thank you for choosing to stay with us. It’s our pleasure to know that you had a pleasant stay at our hotel. Hotel provides comfortable and extraordinary experience to every guest. Total guest satisfaction is our utmost priority. We do hope to welcome you back again to the warmth hospitality of Hyatt Regency Changbaishan the next time you return to this lovely city!
Guest User
Queen Room With Mountain View
Stayed in Jan 2023
Couple
3 review
7.5/10
Posted on Feb 16, 2023
Payment infrastructure a nightmare. Visa card wouldn’t work in their machine. Had to withdraw cash from neighbour hotel. Trip.com took full amount as guarantee and held for 20 days! Payment system resulted in very stressful encounter. Beware!
Response from Property: Dear valued guest, We thank you for chosen Changbaishan Hyatt Regency for your recent stay. We noticed your comments and had communicated with our merchant bank to investigate further on the challenge you had raised up to avoid the same challenge occur. We had received the confirmation from our merchant bank that VISA card is able to use as usual. At the same time, we had also sent a reminder to Trip.com to release your credit card pre-authorization ASAP.Please note that, we value each and every comment from our guest and we wish to bring you a pleasant stay for your next visit!
Guest User
Deluxe Queen Room
Stayed in Dec 2023
Solo traveler
4 review
10/10
Outstanding
Posted on Jan 2, 2024
Every thing is good
Response from Property: 尊敬的客人您好,感謝您選擇長白山凱悦酒店並給予好評。帶着您的認可,我們將繼續努力將最優質的服務及最優質的產品提供給每一位客人,長白山凱悦酒店期待您的再次光臨!
Victor liu
Guestroom (Twin beds)
Stayed in Apr 2025
Couple
10 review
9.7/10
Amazing
Posted on May 18, 2025
I came to Changbaishan Wanda for summer vacation. Staying at Changbaishan Hyatt gave me many surprises in terms of service details. I especially want to share this real touch: ✨Room service that makes you feel at home The day before check-in, Mr. Jin at the front desk took the initiative to contact and confirm the needs. He told me the weather forecast for the day of check-in and recommended a tour guide based on the weather. He also helped me upgrade the mountain view room by surprise, so that I can see the misty mountains while sitting on the balcony. 🤝Warm concierge service Concierge Han Hui King would stop and smile and say hello every time he met me, and took the initiative to help me take the luggage to the room. He also gave me some travel suggestions during the chat. ☕️Personalized catering care Restaurant Liu Changsheng Tom remembered that I loved hot Latte for breakfast and prepared hot coffee for me every day. He also provided me with warm breakfast customization service. Other points of Hyatt - The heated swimming pool faces the valley. When you are tired of swimming, you can lie on the lounge chair by the pool and watch the clouds roll by. - The night bed service is also very thoughtful. There are no exaggerated gimmicks, only silent care. This kind of service that maintains professionalism and human touch is what a high-end resort hotel should be like. I look forward to meeting Hyatt on my next vacation.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for choosing Hyatt Regency Changbaishan and sharing your valuable feedback. We are glad to know that you are satisfied with the attentive service provided by our colleagues King Han and Tom. Intimate service is one of the characteristics of our hotel, and we will convey your praise to her. We are always committed to providing warm and thoughtful service to every guest, hoping that every guest can feel the warmth of home here. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest can enjoy high-quality service and a comfortable accommodation experience. If you have any other suggestions or requests for future stays, please feel free to contact us. We look forward to welcoming you to Hyatt Regency Changbaishan again and wish you a happy life and all the best! Best regards, Hyatt Regency Changbaishan Team
Guest User
Guestroom (King Bed)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 15, 2025
I came to Changbai Mountain during the May Day holiday, mainly to find a place with few people for vacation, which met the criteria. The hotel facilities are very complete, with its own swimming pool and outdoor hot spring. You can also make an appointment to walk the dog. The two Alaskan dogs are very docile and the experience is full. The breakfast is a five-star hotel standard, and the juices are freshly squeezed, including orange juice and watermelon juice, which are genuine and affordable. I was also upgraded to a deluxe room for free, with a large space of 60 square meters and a pleasant view outside the window. Thanks to the hotel manager Alisa.
Original TextTranslated by Google
Response from Property: 親愛的客人, 非常感謝您選擇長白山凱悦酒店,並分享您的寶貴反饋。我們很高興得知我們的同事 Alisa周到的服務您感到滿意。貼心服務正是我們酒店的一大特色,我們會將您的讚美傳達給她。 我們始終致力於為每位客人提供温馨、周到的服務,希望每位客人在這裏都能感受到家的温暖。您的滿意是我們最大的動力,我們會繼續努力,確保每位客人都能享受到高品質的服務和舒適的住宿體驗。 如果您在未來的入住中還有其他的建議或需求,請隨時與我們聯繫。我們期待着再次歡迎您光臨長白山凱悦酒店,祝您生活愉快,萬事如意! 誠摯的問候, 長白山凱悦酒店團隊
Guest User
Guestroom (King Bed)
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 5, 2025
I was really happy on this May Day trip. As the highest-end hotel in the resort, Hyatt Hotel's service was first-class, especially Alisa, the front desk manager on duty. Her thoughtful care during the stay was impressive. The only drawback was that the weather was bad and I couldn't see Tianchi. I hope I can have the opportunity to do so next time.
Original TextTranslated by Google
Response from Property: 親愛的客人, 非常感謝您選擇長白山凱悦酒店,並分享您的寶貴反饋。我們很高興得知我們的同事 Alisa周到的服務您感到滿意。貼心服務正是我們酒店的一大特色,我們會將您的讚美傳達給她。 我們始終致力於為每位客人提供温馨、周到的服務,希望每位客人在這裏都能感受到家的温暖。您的滿意是我們最大的動力,我們會繼續努力,確保每位客人都能享受到高品質的服務和舒適的住宿體驗。 如果您在未來的入住中還有其他的建議或需求,請隨時與我們聯繫。我們期待着再次歡迎您光臨長白山凱悦酒店,祝您生活愉快,萬事如意! 誠摯的問候, 長白山凱悦酒店團隊
PieHoliday
Guestroom (King Bed)
Stayed in Apr 2025
Couple
15 review
10/10
Outstanding
Posted on May 5, 2025
A very satisfying trip! Because of the need to maintain the status of Global Guests, I basically choose Hyatt when traveling. This time, Ctrip has launched discounts in the three northeastern provinces. This is the first time I did not book through the Hyatt mini program. I didn’t expect that the service is no different from the Global Guests’ privileges! Manager Bai at the front desk (I'm afraid I remembered his name wrong, he's from Shenyang) was very enthusiastic and took the initiative to upgrade our room type and explained the hotel's resort benefits to us in detail. The service was better than other Hyatt's services to Global guests, super good! Alisa, the manager on duty at the front desk, called us in advance and actively helped us solve problems with nearby tours. She also made a return visit after we left the hotel. She was very professional! The overall environment of the hotel is also very good, the 10-year-old hotel ** is in place, the breakfast is also very rich, and the hotel's Alaska is also super cute. Next time I come to Changbai Mountain, I will definitely choose Hyatt!
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for choosing Hyatt Regency Changbaishan and sharing your valuable feedback. We are glad to know that you are satisfied with the thoughtful service of our colleague Alisa. Intimate service is one of the characteristics of our hotel, and we will convey your praise to her. We are always committed to providing warm and thoughtful service to every guest, and hope that every guest can feel the warmth of home here. Your satisfaction is our greatest motivation, and we will continue to work hard to ensure that every guest can enjoy high-quality service and a comfortable accommodation experience. If you have other suggestions or needs for your future stay, please feel free to contact us. We look forward to welcoming you to Hyatt Regency Changbaishan again, and wish you a happy life and all the best! Sincere regards, Hyatt Regency Changbaishan Team
Guest User
Guestroom (King Bed)
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 5, 2025
I was very satisfied with my stay at Hyatt Regency Changbaishan. The hotel has an excellent location and is the closest hotel to the ski resort on the commercial street. The hotel staff are very professional and friendly, especially Alisa at the front desk, who is very enthusiastic. I will come to Changbaishan again and choose Hyatt again. The food in the Grand Hyatt series is also excellent, and the breakfast is superb!
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for choosing Hyatt Regency Changbaishan and sharing your valuable feedback. We are glad to know that you were satisfied with the attentive service provided by our colleague Alisa. Intimate service is one of the characteristics of our hotel, and we will convey your praise to her. We are always committed to providing warm and thoughtful service to every guest, hoping that every guest can feel the warmth of home here. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest can enjoy high-quality service and a comfortable accommodation experience. If you have any other suggestions or requests for future stays, please feel free to contact us. We look forward to welcoming you to Hyatt Regency Changbaishan again and wish you a happy life and all the best! Best regards, Hyatt Regency Changbaishan Team
Guest User
Guestroom (King Bed)
Stayed in Mar 2025
Family
1 review
9.7/10
Amazing
Posted on May 5, 2025
Staying for two nights was so comfortable. The room was very comfortable, there was a hot spring in the hotel, and the hotel was very close to the South Slope. The front desk lady Alisa was also very warm and thoughtful. I will stay here again when I come to ski in winter! Like it like it like it like it!
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for choosing Hyatt Regency Changbaishan and sharing your valuable feedback. We are glad to know that you were satisfied with the attentive service provided by our colleague Alisa. Intimate service is one of the characteristics of our hotel, and we will convey your praise to her. We are always committed to providing warm and thoughtful service to every guest, hoping that every guest can feel the warmth of home here. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest can enjoy high-quality service and a comfortable accommodation experience. If you have any other suggestions or requests for future stays, please feel free to contact us. We look forward to welcoming you to Hyatt Regency Changbaishan again and wish you a happy life and all the best! Best regards, Hyatt Regency Changbaishan Team
Guest User
Guestroom (King Bed)
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 5, 2025
Very satisfied with the service, Ms. Wang Mingxin is very efficient, the room service is very good, the sanitary environment is also very clean. The food is also great, and the room has a good view.
Original TextTranslated by Google
Response from Property: 親愛的客人, 非常感謝您選擇長白山凱悦酒店,並分享您的寶貴反饋。我們很高興得知我們的同事王明鑫周到的服務您感到滿意。貼心服務正是我們酒店的一大特色,我們會將您的讚美傳達給她。 我們始終致力於為每位客人提供温馨、周到的服務,希望每位客人在這裏都能感受到家的温暖。您的滿意是我們最大的動力,我們會繼續努力,確保每位客人都能享受到高品質的服務和舒適的住宿體驗。 如果您在未來的入住中還有其他的建議或需求,請隨時與我們聯繫。我們期待着再次歡迎您光臨長白山凱悦酒店,祝您生活愉快,萬事如意! 誠摯的問候, 長白山凱悦酒店團隊