Encantada Resort Vacation Townhomes by Idiliq

I would like to give this place a good review, as have stayed here twice before, however, my visit on 17th-19th April 2025 will be my last. We drove from Miami and checked in late (about 10pm). Upon checking in, security asked us for the gate code. I explained this was not sent to us by email, so rather than checking our details, she asked us to move as we were holding up others guests trying to get through the gate and come back when we know the code. I already explained this was not sent, so we could not get in. I phoned the resort and explained and they told us that we need to go back to security. I already found this daunting due to our prior experience. We tried again at security to get through. Again, told if we don’t have the number there is nothing she can do. She came across as rude and was rather short with us. I didn’t need this after a 5 hour drive from Miami. I explained that we don’t have the code and have paid upfront, plus have evidence that we have a booking. It was only then she checked the computer system and my passport and we were finally given a key. When we got to the home I booked, we walked in, and I was horrified! It was disgusting!! Clearly it had not been cleaned. I had to pay over £100 upfront (this is a mandatory charge as part of the booking) and clearly it was not done. Soap scum in the shower, rusted enamel coming off the sink, stained ice dispenser, ring marks, cockroach… I will let the pictures speak for themselves. The cleaners clearly had not done their job. To top it off this was NOT what I booked. I was given a 3 bedroom deluxe BUT booked a 4 bedroom town house. There was nothing “deluxe” about it! The furniture was old, tired and needed replacing. Nothing like they show in the pictures online. From previous stays, I had booked a 2 bedroom home twice and was pleased, but this time the home we were given was awful. There was nothing I could do as reception was closed so had no choice but to dispute this the next morning. Next morning, I went to reception. I showed the pictures to reception and they were shocked. They apologised and made a call to IDILIQ who manage the resort. I was offered a $50 gift card (not that I wanted this, as I wanted a refund) and the difference between the 4 bedroom and 3 bedroom home (about £20). They would not refund the cleaning fee, but after some discussion, agreed to refund the resort fee - to this day has still not been refunded. I received about £20 back into my account, but was expecting around £80 as was agreed over the phone. To top it off, they had none of the 4 bedroom homes left, so were told we had to remain in the house they put us in. Basically we were booked into the wrong home and with practically no refund. This was their negligence! It was such a shame as we booked this place as part of my mum’s 80th birthday trip to America, and it put a damper on the experience. The last time I stayed here was in 2018. I’m not sure if IDILIQ were managing the resort back the

Clean and well kept.

All in one experience! Experience was amazing. Starting from the check in, during the vacation and check out their service was responsible and attentive. I would recommend this place 100%

Great for the Price: relaxing, not pretentious This resort was beautifully landscaped. The outdoor pools, hot tubs, and gazebo by the water was relaxing. We lived in comfort for the week. Optimally, I would have preferred a thorough cleaning from the previous lodgers. I found an earring on the floor that was not mine. However, the price was great for the stay, as we had 2 bedrooms upstairs, and a kitchen and a living room downstairs. The best part was our own private hot tub in a screened in porch.

Property was nice, but upon arrival there was issues getting into our room. The code that was provided didn't work. Inhave to go back 3 times before the correct code was given. Also there were ants and other bugs in the kitchen. Thankfully we were not in our room most of the time. The spa was nice and the room was very specious. We rented the 2 room condo, with a full kitchen. Hoppefully this review helps others

It was ok for our stay. Needed some cleaning, bed was broken downstairs, light in pool did not work, no cleaning net for pool to collect debris, and no clear instructions for check out. But the pool was nice and warm even at 9pm.