To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.7
Cleanliness4.5
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All reviews(309)
Positive reviews(301)
Reviews with photos/video(174)
Classy environment(51)
Perfect for kids(45)
Great swimming pool(31)
Many amenities(26)
Has facilities for children(21)
Too many mosquitoes(11)
Friendly front desk staff(11)
Clean pool(6)
Negative reviews(8)
Guest User
Leisure Enjoyment Detached 3-Bedroom 5-Bed Villa With Private Tub, Outdoor Pavilion, Mahjong, KTV, Cooking Allowed
Stayed in Jun 2022
Family
5 review
4.7/5
Amazing
Posted on Jul 8, 2022
Nice place away from the city and noise. The buttler was nice, spoke English and the service was fast. They answered my questions before booking the room. The kitchen was complete and yard well kept.
Response from Property: Hello! Thank you for choosing our Hotel, we are very happy that you have a pleasant stay in the hotel. Thanks for your support and trust in the hotel, and also thank you for your valuable suggestions to the hotel. We will continue to work hard , to provide you with a more comfortable and warm stay experience. By the way, your puppy is so cute!!! Looking forward to your visit again!
Anonymous User
Lakeside & Mountain Views︱Two-Bedroom Family Suite︱Apartment
Stayed in Nov 2024
Family
6 review
4.3/5
Very Good
Posted on Dec 8, 2024
Overall, it's pretty good. There aren't many people, and the accommodation is okay. There's just not a lot to do around. The town of Annecy is easy to take pictures, and the European style of the town is beautiful against the lake.
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Quiet Enjoyment Detached 4-Bedroom 6-Bed Villa With Garden Pool, Instagrammable Swing, Mahjong, Cooking Allowed
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Service responds quickly. Beautiful environment!
The swimming pool is big enough.
The kids had a great time.
The room was also very clean and comfortable, but there were a lot of mosquitoes.
The better thing is that you and the room have a balcony. Lots of sunshine. Great place for vacation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Lakeside & Mountain Views︱Two-Bedroom Family Suite︱Apartment
Stayed in Oct 2024
Couples
1 review
2.3/5
Posted on Dec 2, 2024
I was in a good mood and chose a mountain view room with my lover. However, I found that the air conditioner did not work, the wireless network did not work, and the light was broken. I contacted the front desk to have someone come to repair it. The air conditioner could not be repaired. The light bulb was replaced, and the wireless network Unable to activate due to arrears... I asked to change rooms, and offered to change to the same room type. After looking at it, I found that the conditions were much worse, and then told me that the price of this room type was higher than what we had booked, and said that we would upgrade it for free. You are responsible. Am I stupid! I endured it and spent a terrible night in a room with no air conditioning, no wiff, and loud decoration noises in the morning. I don’t want to give more than one point to this emotion. All in all, the experience was very bad!
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry to bring you such a bad experience. Problems such as air conditioning, wireless network, and lighting should not have occurred. You were not satisfied with the room change, and the sound of decoration disturbed your rest. We will do our best to rectify it, and we hope you will give us another chance to make up for it. We apologize again.
Guest User
Joyful Detached 3-Bedroom 5-Bed Villa With Private Tub, Instagrammable Swing, Mahjong, KTV, Cooking Allowed
Stayed in Oct 2024
Travel with friends
70 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Department team building, the place is nice, clean and comfortable, and the transportation is convenient. However, the water in the soaking pool is too small, and it takes a long time to fill it up, which is quite laborious. However, I will come again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Lichen Xiyue Hotel. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Fantasy Enjoyment - Explorer Park 4-bedroom 6-bed KTV pool slide villa
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
It is very child-friendly and convenient for barbecue. There is a vegetable market nearby and many farmhouses around. The pool has hot water. The children are almost unwilling to go out to play. It is also convenient to go to the Lu Lake scenic spot
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Licheng Xiyue Villa will always stand in this city, waiting for your arrival! See you there! I wish you a happy life!
Guest User
Leisure Enjoyment Detached 3-Bedroom 5-Bed Villa With Private Tub, Outdoor Pavilion, Mahjong, KTV, Cooking Allowed
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
I went to Luhu Lake with a few classmates on the weekend. I booked the villa of the store in advance. The place is relatively quiet, the environment is good, and the facilities in the villa are very complete.
The first floor is the living room and kitchen with karaoke function, and the second and third floors are guest rooms; the rooms are cleaned very cleanly.
Several people came in the afternoon to sing karaoke and play mahjong. It was very comfortable; I will continue to patronize next time.
Original TextTranslated by Google
6/19
Response from Property: Dear guest: I am glad that you and your friends had a wonderful holiday in the B&B. Your 5-star praise is the best affirmation and encouragement for our service. Licheng Xiyue has been working hard to create a comfortable and caring experience for travelers. I hope we can add joy and touch to your holiday. I look forward to your stay again!
I wish you: good work and everything goes well😘
Guest User
Leisure Enjoyment Detached 3-Bedroom 5-Bed Villa With Private Tub, Outdoor Pavilion, Mahjong, KTV, Cooking Allowed
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The room is very clean and comfortable, the sound insulation is very good, and the housekeeper service is very good
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home in Licheng Xiyue Villa. We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Leisure Enjoyment Detached 3-Bedroom 5-Bed Villa With Private Tub, Outdoor Pavilion, Mahjong, KTV, Cooking Allowed
Stayed in Mar 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
A pleasant holiday, the environment is super good, just like in the pictures, the guard is also very good, reported the license plate number, and was allowed in immediately. My friend who was traveling with me didn't report it, but was still allowed in. I asked the housekeeper to report it later.
Facilities: You can barbecue and have hot pot. The housekeeper saw that we didn't know how to make a fire, and helped us to make a fire. I was touched. The owner should be a Xiaomi fan. There are many Xiaomi equipments, and the sound quality of the speakers is very good! ! And the service attitude is super good, the housekeeper front desk, everyone is very good
Hygiene: The auntie cleaned it very clean, I will definitely come again! I wish your business is prosperous and getting better and better٩(•̤̀ᵕ•̤́๑)ᵒᵏᵎᵎᵎᵎ
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you and your friends have spent a wonderful holiday in the B&B. I am very touched that every aspect of the B&B has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what we service providers have been pursuing. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time!
I wish you all the best and a smile on your face!
Guest User
Xinxiang Heron Melody Detached 4-Bedroom 6-Bed Villa With Super Garden, Temperature-Controlled Tub, Tea Brewing Fireplace, KTV, Mahjong, Cooking Allowed
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 5, 2024
Satisfied, the butler and customer service were very good, and I had a lot of fun
Original TextTranslated by Google
Response from Property: Thank you for choosing our Shuyu B&B. Your encouragement is our greatest motivation. We will definitely serve you more attentively in the future to make you satisfied and have fun. Let's make an appointment next time😘😘
Guest User
Private Enjoyment Detached 3-Bedroom 5-Bed Villa With Super Surfing Pool, Mahjong, KTV, East-West Kitchen
Stayed in Mar 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The villa is very new and clean. The housekeeper is also very responsible and is always available. The transportation is convenient and there is parking downstairs. Everyone had a great time. It's great. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello: I am very happy to learn from your message that the B&B has left you with a good impression. I hope you can continue to pay attention to Shuyu B&B in the future and tell us more about your feelings and experiences during your future stay. I warmly look forward to your visit again! I wish you all the best!
Guest User
Heron Melody Detached 6-Bedroom 10-Bed Townhouse Villa With Private Pool, Temperature-Controlled Tub, Aerial Slide, KTV, Mahjong, Cooking Allowed
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
We had a barbecue, played mahjong, sang karaoke, changed the microphone and the TV several times, took a bath, slid on the slide, and ate cake... Several families had a great time. The housekeeper or auntie provided great service, the environment was comfortable, and the hygiene was good!
Original TextTranslated by Google
Response from Property: Dear guest: I am glad that you spent a wonderful holiday with your family and friends in the B&B. Your good comments are the best affirmation and encouragement for our service.
It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again.
Wish you all the best!
Guest User
Enjoyable Heron Melody Detached 3-Bedroom 5-Bed Villa With Temperature-Controlled Tub, Aerial Slide, Mahjong & KTV
Stayed in Mar 2024
Family
2 review
4.7/5
Amazing
Posted on Apr 5, 2024
The butler's attitude was very good this time. He was able to respond to requests even at night. The hotel's front desk service was also very good, communication was smooth, responses were timely, and problem solving was efficient. The villa room has a slide, and the children had a lot of fun. The pool can be used for soaking and for children to play in the water. The villa also gave the children a dinosaur to play with, and the children had a lot of fun.
Original TextTranslated by Google
Response from Property: Thank you for your love and recognition of Licheng Xiyue Shuyu B&B. We will continue to uphold the service concept of working hard and providing attentive service to provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit, and we look forward to your visit again!
Wish you: Good luck!
Guest User
Private Enjoyment Detached 3-Bedroom 5-Bed Villa With Super Surfing Pool, Mahjong, KTV, East-West Kitchen
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 31, 2024
A satisfying family gathering with a lively atmosphere. Both the elderly and children had a great time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Licheng Xiyue Shuyu B&B. It is a great honor to serve you. Over the years, we have been adhering to the principle of "customer satisfaction-centered" to create a "home away from home" for every customer. We also hope that this beautiful city 🏙️ and the enthusiastic B&B service will leave you with a good memory. Looking forward to your and your family's stay again! Wish you all the best and a happy family 🥰
Anonymous User
Leisure Enjoyment Detached 3-Bedroom 5-Bed Villa With Private Tub, Outdoor Pavilion, Mahjong, KTV, Cooking Allowed
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The sanitation is very good, the room is large, the facilities are complete, the kitchenware is clean and not greasy. The yard outside is also large, suitable for a group of people to barbecue and chat. It is a very good villa and I will choose to vacation here next time. It would be even better if villas in other resorts could be developed!
Original TextTranslated by Google
Response from Property: Thank you for choosing Licheng Xiyue Shuyu B&B. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction-centered" to create a "home away from home" for every customer. Thank you for your recognition of our B&B. We look forward to your stay with your family and friends again!