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Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.3
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Thomastw
City-View Light Luxury Double Bed Room
Stayed in Jul 2025
Couple
3 review
9.0/10
Great
Posted on Aug 10, 2025
Went there for concert, nothing to complain, easy check in and nice room
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在百年滙的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
Very dirty and the attitude of the front desk is also very arrogant, ignore this complaint, as if you can't live with it. Then I said, why didn't I tell you when I checked in, but I told you the next day. I wiped it clean, do I have to go to another room and wipe it again? Not recommended at all, really bad
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the bad experience I have brought you. After seeing your comment, I immediately asked the staff on duty. You reported the health problem to the front desk on the second morning after you checked in, and the front desk immediately took a picture of it to the room manager. I sincerely apologize to you and explain to you that if you have any problems with your stay, you can call us immediately to help you solve the problem or change the room. Maybe the way of speaking is too straightforward, which caused you to misunderstand, and the hygiene problem was emphasized again with the room manager. I sincerely apologize to you again, I hope you will give us a chance to improve, and look forward to your next visit
Response from Property: 尊敬的賓客:很高興您在酒店和您的朋友們度過了一個美好的假期,您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨
Guest User
Cozy Queen Room
Stayed in Jun 2025
Other
1 review
6.5/10
Posted on Jul 13, 2025
洗澡拖鞋都沒有,圖片自行觀看
Translate
Response from Property: 尊敬的顧客,您好!感謝您選擇入住我們酒店並抽出寶貴的時間分享您的反饋。我們理解您對衞生問題的關注,我們已向有關部門進行反饋。酒店出於對客人健康的考慮,未在房間內配置備用公共洗澡拖鞋,已避免潛在的交叉感染風險。若您有需要都可以跟我們前廳反饋。您入住期間遇到的不便,我們深感表示歉意。我們酒店會進一步優化服務提示,確保客人能提前瞭解相關設施情況。祝您生活愉快!