InterContinental Foshan Reviews

Response from Property: Dear Guest,Thank you for providing such candid and invaluable feedback regarding your stay at InterContinental Foshan Baoli. We take your concerns very seriously and sincerely apologize for the shortcomings you experienced.The issues you raised have been promptly shared with the relevant departments for immediate action. We are committed to addressing each point with utmost diligence, upgrading our service standards, and striving to regain your trust and approval.Looking ahead, we eagerly anticipate the opportunity to welcome you back and impress you with our renewed commitment to delivering a truly exceptional five-star experience that exceeds your expectations. Klaus Li,General Manager

Response from Property: Dear guest,Thank you profoundly for your glowing praise "Very nice hotel." We are absolutely thrilled to receive such a fantastic compliment from you.Our staff are not only friendly but also always ready to offer their assistance with utmost dedication, striving to make your stay as pleasant as possible.The hotel enjoys a prime location, being in close proximity to shops, a serene lake, and an array of delightful dining spots. Moreover, it's incredibly convenient for you to get on and off Uber/Didi cars here, ensuring seamless travel.We'll keep up the good work and spare no effort in providing you with even better services in the future. We sincerely hope to welcome you back soon!Hotel Manager Klaus Li

Response from Property: 尊敬的客人，您好！非常感謝您入住佛山保利洲際酒店並給予反饋，您的意見對我們至關重要。得知衣帽間存在不顯眼處的灰塵問題，我們深感愧疚。我們會對衣帽間的清潔流程進行全面檢查和優化，加強對清潔人員的培訓，確保每一個角落都能保持乾淨整潔。關於浴缸堵塞的情況，我們會安排專業的維修人員儘快對浴缸進行疏通和檢修，同時對酒店內其他設施進行全面排查，避免類似問題再次發生。不過，我們也很高興聽到您對酒店景色和服務給予了良好評價。我們會繼續努力，在提升硬件設施的同時，保持優質的服務水平，期待您下次入住時能有一個更完美的體驗。酒店經理 李鍵飛

Response from Property: 尊敬的客人，感謝您首次選擇佛山保利洲際酒店並分享如此美好的入住體驗！我們非常榮幸能為您的佛山之行增添光彩，更欣喜得知您對升級後的客房空間、舒適度以及迷人夜景的讚賞。您的滿意是對我們團隊最大的鼓勵，特別是您對員工服務的肯定，我們將繼續保持這份熱忱與專業。期待您再次光臨！酒店經理 李鍵飛

Response from Property: Dear guest, thank you very much for always choosing Foshan InterContinental Hotel and for the high praise you have given us during your travels in Foshan! Your satisfaction is our greatest motivation, and we will continue to strive to provide you with excellent services and a comfortable accommodation environment. We look forward to welcoming you again and wish you a pleasant journey!Hotel Manager-Klaus Li

Response from Property: Dear Guest,Thank you sincerely for your candid feedback on your stay experience. Your opinions serve as crucial guidance for us to optimize our services.We sincerely apologize that our service fell short of your expectations this time, as evidenced by the disparities between the old and new conditions in public areas, the inconsistency between the actual appearance of guest rooms and our promotional materials, and the lapses in the maintenance of fitness facilities. This reflects our oversights in the inspection and quality - control processes.Currently, our engineering team has formulated a comprehensive plan for facility overhauls, and the upgrade plan for guest - room equipment is also being actively advanced.We are truly delighted that our service team received your recognition for the front - desk reception. We eagerly look forward to your next visit, during which you can witness the results of our improvements. We are committed to providing you with a more outstanding experience to regain your trust.Hotel Manager Klaus Li

Response from Property: 尊敬的客人，感謝您以“物超所值”為本次入住體驗作出真誠註解！獲悉兩晚旅程圓滿愉悦，員工專業能力與主動服務意識皆獲您高度讚許，我們深感振奮。佛山保利洲際酒店標準化培訓到個性化響應，皆以“細節成就卓越”為實踐準則。您對性價比的充分肯定，既是對我們質效平衡策略的認可，亦推動團隊在設施維護與體驗升級中精益求精。未來我們將以更精準的服務設計與資源整合，誠邀您再臨品鑒，願與您共啟更多的商旅篇章。酒店經理 李鍵飛

Response from Property: Dear Guest,Hello! Thank you very much for choosing our hotel and sharing your experience. We are truly delighted to see your high recognition of our staff's service attitude. We are deeply gratified that the employees at the front desk, restaurant, and lounge have undergone rigorous training to provide high-quality service, and even our interns have shown excellent performance, which makes us very proud.Regarding the incident of the intern placing tableware in the restaurant, we will further strengthen training details to ensure every employee meets our five-star standards.However, we are sorry for your dissatisfaction with the cocktails. The Piña colada you ordered had layering and didn't mix well, affecting the taste. We apologize for this and will immediately communicate with the bartender to find the root cause and strengthen cocktail-making training.Thank you again for your valuable feedback. We look forward to your next visit to witness our improvement and growth.Hotel Manager Klaus Li

Response from Property: Dear Guest,Thank you for your high praise of InterContinental Foshan! We are truly honored to receive your recognition of our excellent customer service and the spacious room with a beautiful view. We always strive to provide guests with an outstanding service and a comfortable stay. Your satisfaction fuels our progress, and we will continue to maintain high standards and refine every service detail. Thank you again for your support and favor!Hotel Manager Klaus Li

Response from Property: Dear Guest, thank you so much for your kind words about InterContinental Foshan! We're truly honored to hear that you found our rooms spacious, the lobby grand, and that you consider us one of the best hotels in Foshan. We'll continue to maintain and even enhance our standards to offer you an even more exceptional experience. We look forward to welcoming you back soon! Hotel Manager Klaus Li

Response from Property: Dear guest, thank you very much for your positive feedback! We are delighted to know that we have met your satisfaction. Your recognition is our greatest encouragement, and we look forward to serving you again in the future. Wish you all the best! Hotel Manager-Klaus Li

Response from Property: 尊敬的客人，非常感謝您對佛山保利洲際酒店的認可與支持！您的滿意是我們最大的動力，此次貼心安排若能讓您的旅程更添舒適，我們倍感榮幸。未來再次預訂時，我們將繼續以高品質服務與專屬禮遇相待，期待與您在佛山保利洲際酒店重逢，續寫更多美好回憶！酒店經理 李鍵飛

Response from Property: Dear guest, thank you very much for your review! We are thrilled to know that you enjoyed the location, service, and lake view at InterContinental Foshan. Your satisfaction is our greatest motivation. Regarding the issue of some rooms appearing slightly outdated, please be assured that our hotel is gradually undertaking renovation work on the guest rooms, with the aim of providing every guest with a more comfortable and modern accommodation environment. During the renovation period, some rooms may not have been fully updated yet, but please believe that we are always committed to enhancing the overall quality of our accommodations. Your feedback is extremely important to us, and we will continue to strive for improvement to ensure that you have an even better experience during your future stays. We look forward to welcoming you back and showing you more of the improvements we have made. Once again, thank you for your valuable opinions, and wish you all the best!EAM-Klaus Li

Response from Property: Dear guest, hello! We are extremely delighted that you have given a five-star rating to Foshan InterContinental . We have always been committed to creating a comfortable and pleasant environment and providing attentive and considerate service for every guest. Receiving your recognition is the greatest encouragement for us. We look forward to your next visit, and we will surely welcome you with even higher standards, enabling you to have a more unforgettable experience.General Manager Magdy Halim