Home Inn (Foshan ZuMiao Oriental Plaza) Guest Reviews
4.7/5
Outstanding
621 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(621)
Positive reviews(610)
Reviews with photos/video(113)
Friendly front desk staff(90)
Great location(56)
Classy environment(52)
Easy to get around(35)
Tasty food(19)
Convenient for shopping(11)
Stayed multiple times(6)
Tasty restaurant(4)
Negative reviews(11)
Dash Chin
Business Double Room A
Stayed in Feb 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Excellent... Nice and clean hotel.... Walking distance to Mall and convenient store...
Response from Property: Dear guest, thank you for staying at Home Inn. I am glad to see your good comments on the hotel. The hotel is adjacent to shopping centers such as Oriental Plaza, Liangyuan, Zhongshan Park, Lingnan Tiandi, and Zu Miao, and has everything you need for eating, drinking, playing, and cinemas. You are welcome to come and experience it next time.
Guest User
Business Double Room A
Stayed in Jan 2025
Solo travelers
6 review
4.7/5
Amazing
Posted on Feb 10, 2025
The breakfast environment is good, the variety is quite complete, and the fruit is delicious. The hotel is close to the Oriental Plaza and Shengping Guorui Antique Commercial Street, which is quite prosperous, very close to Liangyuan, and has convenient transportation.
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Response from Property: 感謝您的肯定,我們會繼續努力提供更優質的住宿體驗。期待再次為您服務。
Mogumoguxiaoxiao
Guestroom (2 beds)
Stayed in Jan 2025
Family
31 review
4.6/5
Great
Posted on Feb 3, 2025
A strong lion dance atmosphere, very close to the Ancestral Temple, within walking distance. Please note that this store does not have a parking lot, but you can park in the parking lot of the bank opposite. It’s 30 yuan a day.
The breakfast was average, but the service provided by the sister in the restaurant was very warm and made us feel better.
It's very comfortable to walk around the hotel and see many people writing couplets. There is also an old house, I like it very much
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Response from Property: 旅途路上,總有不期而遇的温暖,在這裏,滿意衹是期待,感動與驚喜才是一直追求的方向。感謝親的點評,我們希望一直與您同行相伴。祝您生活愉快,天天開心!
Liuziye
Double Room A
Stayed in Dec 2024
Travel with friends
11 review
4.6/5
Great
Posted on Jan 18, 2025
The room is small but well-equipped, the front desk service is very good, and the hotel is very clean. Although it is a windowless room, the environment is good and the room is relatively clean, but the wifi is not very useful
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Response from Property: 非常感謝您的入住和好評,我們真誠地歡迎您的再次光臨與點評,謝謝您!
Anonymous User
Double Room A
Stayed in Dec 2024
Couples
21 review
2.0/5
Posted on Jan 17, 2025
The hygiene is getting worse and worse. There is dust everywhere. I don't know how long it has been since the quilt was disinfected and sterilized. It's itchy when I sleep. The service attitude of the front desk is average. You don't have to complain and just let you suffer. The front desk didn't answer the phone when I called the landline of the guest room. I had to call from here to order. The front desk didn't tell the guests the breakfast time and didn't tell the guests when they ordered breakfast. People who are coming here should pay attention. There is no free parking lot in this hotel🅿️
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the unpleasant experience you have brought. We will take immediate action to improve: 1. Regarding hygiene and service: We have strengthened the hygiene training and sense of responsibility of employees to ensure that the guest rooms are clean and tidy, upgraded the disinfection and sterilization process, and ensured that all guest room beddings are strictly processed before use. 2. Front desk service attitude and communication efficiency: We will train the front desk staff on service attitude and communication skills to ensure that we hear the voice of customers at the first time and solve problems as efficiently as possible. For the inconvenience of missed calls, we will urgently update the call forwarding settings to ensure that when no one answers the call at the front desk, customers can contact the front desk staff by directly calling the room landline. At the same time, the front desk staff will take the initiative to inform the breakfast service and related information. 3. The hotel will also strengthen the training of front desk service awareness and timeliness, and remind guests whether the order includes breakfast, the time and place of dining when checking in. Regarding parking, we have made warm reminders on the hotel reservation interface to solve the troubles caused by parking problems. Thank you for your valuable suggestions and feedback.
Yumei
Business Double Room A
Stayed in Nov 2024
Business travelers
12 review
4.2/5
Very Good
Posted on Dec 19, 2024
The room is well-equipped, the sanitation is good, the environment is good, and the service is also very good
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Response from Property: Dear guest: I am very happy to know from your message that you have left such a good impression. I hope you can continue to learn about us in the future and tell us your feelings and experiences during your stay in the future. I look forward to meeting you again.
Huanghuangdehenkuaile
Double Room A
Stayed in Sep 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The location is good, very close to the Ancestral Temple, more than a thousand meters away. Foshan is also delicious and has a lot of heritage. I will come again next time.
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Response from Property: Thank you for your affirmation and support, we will continue to work hard to provide better services
Chelsea716
Business Queen Room
Stayed in Aug 2024
Other
19 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Hygiene: clean, toiletries smell good
Facilities: convenient and easy to use, very satisfied in all aspects
Environment: spacious, many things to do around, shopping malls, internet cafes, mahjong machines
Service: the waiter is very considerate, the front desk attitude is particularly good
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed evaluation. We are committed to providing every guest with a clean and comfortable environment, high-quality toiletries and convenient facilities. We are glad that you can enjoy the rich entertainment and shopping options around you and are satisfied with our thoughtful service. Your recognition is an encouragement to us. We look forward to serving you again and creating more satisfactory experiences.
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
48 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Very convenient. For Ctrip subscribers, check-out is increased to 2 o'clock. It is within walking distance to the Ancestral Temple and Liangyuan. There are many places to eat nearby. It is very good. The front desk also helped to ice water.
Original TextTranslated by Google
Response from Property: We are very happy to provide you with convenient services. Your satisfaction is our motivation. Thank you for choosing us and sharing your positive experience, especially your recognition of our convenient location and front desk service. We look forward to your visit again. We will continue to work hard to bring you more warm and convenient travel experience.
delphzhu
Business Queen Room
Stayed in Jan 2025
Solo travelers
23 review
4.5/5
Great
Posted on Feb 28, 2025
The waiter cleaned the place very well and it was convenient to travel, but the hotel is next to a hospital.
I checked in at noon and told the intern at the front desk on the first floor that I didn't want the last room. The intern gave me a room card and said it was not the last room. But when I went upstairs, I found it was the last room. Then I went downstairs to change rooms. The front desk guy continued to say that there were no rooms left, only the last room. But the cleaning lady on the floor clearly told me that there were other vacancies. I finally changed a room.
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Response from Property: 尊敬的客人,十分抱歉給您帶來不好的入住體驗。醫院衹是在一樓靠的比較近,但是樓層都隔很遠。我們會加強前台服務員的服務意識,給您帶來更好的體驗。在這裏衷心感謝您提出的寶貴意見,我們會以此為標準,做的更好。祝您旅途愉快!
Guest User
Double Room A
Stayed in Jul 2024
Other
10 review
5.0/5
Outstanding
Posted on Aug 28, 2024
In order to save money, I booked a room with the lowest price. I didn't expect the room to be very clean, with exquisite tea sets, wireless network, and exquisite toiletries. The most surprising thing was the breakfast, which had a wide variety and tasted great, except that the auntie who cooked wontons was a little bit less polite. The auntie who greeted me at the entrance of the restaurant was very nice and helped to open the door. This restaurant is definitely the ceiling among Home Inn hotels, no one else!
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Response from Property: Thank you very much for your fair evaluation. We are very happy to provide you with an accommodation experience that exceeds your expectations. We will continue to improve the individual service details you mentioned to ensure that every guest can enjoy warm and thoughtful service. Thank you again for your affirmation and look forward to your visit again!
Anonymous User
Business Double Room A
Stayed in Jul 2024
Couples
2 review
3.5/5
Posted on Aug 18, 2024
The room was OK except for the lack of windows. However, I was bitten by bugs all over the place after two nights. I almost didn't sleep the whole night on the second night. I guess it was because the room was not cleaned well and attracted bugs. I'm sure it wasn't mosquito bites. It might be because the sheets and quilts were not clean.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and detailed comments! It is a pity that this stay did not meet your expectations. The hotel's cotton fabrics are disinfected and cleaned by a laundry company. Your criticism and suggestions are our driving force for progress. I hope you will keep your confidence in us, and your sincere feedback can guide us to continuously optimize our services. Welcome to visit us next time!
Dashengxiyouji
Business Double Room A
Stayed in Jul 2024
Business travelers
54 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The hotel has a great location, clean and comfortable rooms, friendly service staff, reasonable prices, and provides washing and drying equipment for washing travel clothes.
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our hotel! We are glad to be a warm stop on your journey. We are honored to know that our location, room environment, service attitude and facilities have been recognized by you. We look forward to welcoming you again in the near future and creating more comfortable and convenient accommodation experience for you!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The location is very good, very close to Liangyuan and Zumiao, and there is also Oriental Plaza around, which is very convenient for eating. It is clean and hygienic, and the front desk service is good. I will come again next time if I have the chance.
Original TextTranslated by Google
Response from Property: We are very glad that you can enjoy our convenient location and abundant dining options. Your recognition is an encouragement to our work, especially the affirmation of the hygiene standards and service attitude. We look forward to your visit again, and we will continue to provide you with quality service.
Anonymous User
Superior 2-bed Room
Stayed in Jan 2025
Family
6 review
3.5/5
Posted on Feb 8, 2025
The experience on the third night was not very good. It was past 11 o'clock in the middle of the night and the cleaner in the linen room next door was still tidying up things. The sound of plastic bags and cups colliding was very loud. The corridor was full of smoke that drifted into the room, and turning on the exhaust fan did not work.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We apologize for not being able to bring you a satisfactory accommodation experience!
If there is a problem around or in the room, you can dial 9 from the room landline to the front desk. The hotel is staffed 24 hours a day.
Regarding your comment that you can still hear the loud sound of cups colliding after 11 o'clock in the evening, we are very sorry for this. We will strengthen the training of waiters to make sure they move gently.
And if there is a smell of smoke in the corridor, we will use sobering agents to reduce the odor and the manager will pay more attention to the odor when checking the room.
We sincerely look forward to your visit again!