Homewood Suites by Hilton Ft. Worth - North at Fossil Creek

The hotel has old furniture with some faulty facilities; Sink not functioning well, showers not functioning that my children had to use cup to bath.

Rooms needing upgrades the paint on the wall is old and was peeling from the wall. And we heard someone running up and down the hall

Do not stay here! This hotel has hot water issues. On my first day, I checked in and saw a sign saying water would be intermittent due to renovations. There was no hot water on my first day, so I talked to the front desk on day 2 and checked multiple times throughout the day to take a shower. They told me to go back to my room and check again because the manager had just checked a nearby room. I checked and still had no hot water. I also noticed water leak repairs near the shower, so I assumed it was related. To make matters worse, when I picked up the phone to call the front desk about the issue, bugs crawled out. I checked out and booked a room across the street at the Home2 Suites. When I called the Homewood property to check out and explain why (and the bugs), the manager only said, “So we are checking you out then?” and made no mention of the water issues beyond saying it was “repairs” (the sign has been there since August, and now it’s November). She also didn’t acknowledge the bugs. The hotel is dated, which is fine, but they should at least make an effort.

Renovation is a ‘home run’! The service providers here are excellent. Edgar, front desk person, was on point upon arrival. He saw that one of their unrenovated suites was assigned to us, but quickly made the change to a newly reno’d. This saved us - the room was scary & not in a fun, Halloween way. Dirty upholstery & peeled, severely chipped nightstands, lamps & coffee tables. The new suite was clean, modern-design aesthetic & seemed to have everyth we needed, when we needed it. Even plenty of salt & pepper for our takeout (ever have a room with 1 packets of salt & pepper each - translating to 7 grains of pepper). Breakfasts were delicious every day too. The staff worked diligently cleaning behind guests dining, truly focused on the guest outcomes. Preparing food & tools as needed, politely & planned. Even housekeeping was on board with ensuring our room had hangers, towels, etc. Service with a smile here! It seems everyone absolutely deserves & appreciates the renovation dollars Hilton awarded. We stayed 1 week for work & our reservation was saved by this reno. Be patient, perhaps the lobby will be soon (upholstery on armed furniture is very dirty & ‘off putting’ to enjoying any lobby food/drink as it doesn’t communicate ‘fresh & clean’. Bonus: basketball half court! Yay! Workout room clean, well appointed w/water machine, clean towels, had excellent equipment & space for a self-satisfying workout. Pool needs a heater. While temp outside in the 80s, pool was way too cold to be considered anyth but a cold plunge, & it was fairly small tho attractive. I know this modification will be expensive, but hopefully Hilton decides this location is fully-funded soon to receive this much-needed pool upgrade.

the staff was very polite but after reserving a room for a couple months out I got the last room available. I had to walk to the farthest room from the elevator on the top floor. they were over booked. the bed was the best bed I have slept in though. so comfortable I didn't want to get up. I gave them an average of 3 stars for the walking distance.

The property was fine for the large amount of space. But I was overcharged and the room had lots of problems. The staff was fine but uninformed about pricing.