Hampton Inn & Suites Fort Worth-West-I-30

Let’s just say that this is the 2nd Hampton that Hilton needs to reconsider being apart of their chain! This is a very dated hotel (outside looks as pictured for Hilton quality - that’s about it), location is centrally located off I-30 (only plus), room beds are bricks and might need to be checked for bedbug infestation (carpet had little brown bugs as well around the air conditioner), breakfast was lacking (pancake mix not replenished) and actually was not tasty at all (juice machine didn’t work - bottled cranberry juice not replenished - 8a) correction juice machine didn’t work the worker turned it off and when asked for bottled cranberry juice stated there wasn’t anymore and went and turned the juice machine on with “ONLY” apple juice in it. One more Hampton to take off my never stay again within the Hilton brand. As a Hilton member it saddens me to the fullest because it’s the only brand I patronize even to resorts that I’ve been in.

The hotel was clean & updated. The pool area was clean. The fire alarm went off the morning we were leaving & staff handled the situation the best they could. They walked around the parking lot & updated us until we were able to return to our room. The only complaint I had about the room is the beds were very hard. Our van got hit overnight in the parking lot, but with the issues going on already that morning, we chose not to report the incident. We would stay here again, but would look for a better spot to park.

Room was clean and neat, comfortable. Breakfast was served on time and was delicious, we enjoyed our stay

We requested an early checkin and were accommodated.

Used to be a good chain, not anymore. We checked in and the host was distracted on a phone or tablet. She noticed me and was very polite, but was clearly scrambled and did not know where anything was. She was screaming to the back while 2 feet away from me and I thought that was unprofessional. We finally get all our bags up the top floor and our key cards won't work. I then realize she never actually swiped the cards, just pulled them out of a box and gave them to us. Later that night our wifi wont work. The error we received is that we did not exist in their system. We call the desk and they give us a guest password. We later get a call to the room (I assume a manger but not sure) asking how we got in the room and who checked us in. I guess we never actually got checked in and that is why we had so much trouble getting the things we paid for to work. She also forgot to charge me for the whole stay and had to call me back over to swipe my card again. The room was dusty, dirty, smelled bad. under the sinks and around the corners there was so much grime, probably where the smell was coming from. Even the hallway, elevators were dirty and appeared to never have been cleaned or wiped down. This was our go-to hotel choice, but we will never be back. We are officially done with this chain. I can get over the unprofessional treatment, but I cannot excuse the uncleanliness. There is no excuse. I expect what is advertised to be what we get, but this chain is clearly going downhill.