Hampton Inn & Suites Fort Myers Beach/Sanibel Gateway

Excellent service, everything nice and clean, breakfast so good 👍

hmmm..where do i begin? i arrived on sept 11th, thank you jesse K. for the wonderful check in experience and for your ongoing support and guidance during my 12 night stay ! you are very knowledgeable and precise and articulate and exceeded my expectations as a customer. i arrived in my room that i chose and to my suprise the bathtub was soiled, i managed to get in touch with housekeeping...and a you ng lady showed up to clean the bathtub after contacting her supervisor to transllate my request...as there was a language barrier...she came to my room with cloth and spray in hand and began to clean the bathtub with one hand while she had a man on live chat on her phone...so he could see me and her and my batroom and all my belongings in there....this to me was just wrong...i kep telleing her to turn off her phone and she happily chatted away with him on the screen...this whole experience was just wrong, unprofessional an to me violated my privacy in the room i paid for... as usual i put the sign on my door as i always do to ensure no one enters my room... next up was breakfast....cammie is the women that provided the food for my entire stay as the other employee was of on holiday..cammie..is a pro at this job.she i descreet, and not once was any of the items missing or low..she kept a careful eye on all the items and works very hard to ensure everything is done properly...and has a warm kind demeanor and her presence is calm and quite during the morning as she works...ive stayed at this property many many times in the past..and some of the people that used to worked there were loud, and running in to people and items were out...and it was just chaotic..but this was not my experience with cammie on staff... during breakfast every day,,,as usual,,,,the i want free food folks..enter from the pool doors that are unlocked..and open to the public...each day there was on average 4 to 5 men and women well dressed..that come in the back door and take food out to their car, of on their bike..or on foot and leave with piles of free food in hand...and some have the audicity to sit in the dining area and actually eat the free food with the paying guests at the next table...i kind of felt like i should have gotten a reduced rate for my kindness of paying for their food !! this has been an ongoing issue since i first stayed at this property in 2011, many years ago..and several long stays every year up until a few years ago...ive probably stayed well over a hundred nights in the past...and nothing has been done to resolve this ...and as well during my stay...in mid afternoon a man pulled up in and old black 4 door car, in the back parking lot.and walked right in through the back doors and made himself at home and went to sleep in the dining area..in one of the semi enclosed dining areas...snoring away...for all to see..i finally informed some one on staff and he was removed....all these people coming in the back doors that are open to the public...kind of defeat

I had a good stay. Breakfast was decent and was included. The hotel location was good. It was an easy drive to the beach and close to the business location I was visiting. The room I was in had kind of a mini bar with a sink which was helpful. The room was quiet. Breakfast started at 6 which was great because I had a 7 am appointment I had to be at. I was also thankful that the front desk tried to accommodate my room preferences with a quiet room on the top floor. I wish they had a jacuzzi on the property. There are no safes in the rooms as far as I could tell but they probably figured they were not necessary. I did not find the pillows to be comfortable. They were all some sort of foam while I prefer ones that are feathers or seem like feathers. I think the ice makers were not working so you had to request ice from the front desk. I tried a couple of floors. A couple of other minor annoyances were that you had to make sure that the door to the room closed or it would not full close. Also the door to the bathroom would not close as the latch was broken. I was the only one in the room so not a huge deal. Anyway these were minor issues and I had a good stay.

Spacious lobby and area to sit for breakfast. Breakfast area was managed by 2 people, very clean, one of the best inclusive breakfasts we've had. Ate there all 4 days. Liked that we could get the same table each day, for single travelers I noticed there were little closed off booth type benches for privacy and noise reduction. Had windows ( not a little side room), good coffee, fruit, minu omelettes and more. They kept refreshing things right up til serving time closed. Hotel smelled very clean despite damp, humid time of year. Room was a little small but fine for a couple and teenage son. Conveniently located near Walmart. Fridge worked nice and cold. Beds decently comfortable. Not the best but not bad. My cranky back was ok. Safe well lit parking.

Staff members were very kind, and they had a pretty good breakfast, but the building is old, the room that we were styiing in had cracks on the wall, and the bath tubs had rust stains.

The property was well maintained and clean. The front desk staff was amazing! :) We will be back!