Prime Hotel

Hygiene: Cleanliness was a recurring positive, with comments about the hotel’s overall tidiness, properly organized breakfast areas, and warm, freshly prepared meals. Even during renovations, efforts to maintain standards were acknowledged by several guests.(based on 1 review)

I was travelling on business and was drawn to this hotel as it was advertised with a HOT breakfast and also showed a pub/restaurant attached which would mean no reason to go out after heavy duty finance meetings but to unwind and enjoy a drink and dinner in the hotel. First off when we checked and went to the room it was around 100 degrees, maybe nice when a typical Fort Mac winter and minus 50 but when it's 23 outside a little too excessive! We were shown to another room apparently the executive suite which was also stifling but not quite as bad as the first room - my wife was told that maintenance would be up to fix it but never showed up, all the while I was working, my wife was left in the room waiting for maintenance to show up yet they never bothered! Things went from bad to worse as we found that the restaurant/bar was closed down and so we would have to walk into town - only 15-20 mins but a long way when you've been at meetings all day. When returning from dinner we found that the alarm clock was not even on the correct time and so had to use my cell phone alarm to ensure being up for work the next day. when we headed for breakfast the following morning there was no sign of the promised hot breakfast - in fact no sign of any breakfast period! It wasn't until I attempted to at least grab an apple juice that I was told the drinks machine isn't working either! but that reception had a "to go" breakfast ready for us. This consisted of a yoghurt, apple, muffin and an out date bacon/cheese biscuit, my wife being muslim obviously could not have eaten this even if she wanted to. I had meetings to attend so grabbed the yoghurts and left – my wife tried two apples both of which were rotten! To top it off the only tea available was peppermint or green tea, no sign of an Earl Grey or Pekoe breakfast tea anywhere! Not sure what happened to the helpful friendly staff that apparently used to be at the hotel but Lila especially was arrogant, rude and spent an hour or more on the phone I’m assuming to the manager when we complained about the missing features that dragged us to the hotel to start with! I would suggest that you give this place a miss and head up the street to the Stonebridge suites, we 110% will not be back to the renamed Podollan/Prime. It was so bad I will in fact be seeking recompense from ******* that this place was booked through – not sure how many English people will read this but this place makes Fawlty Towers look good

The front desk staff are very nice and helpful. The room is clean and quiet. Will stay this hotel again when come to Fort McMurray next time.