Mezzatorre Hotel & Thermal Spa

Whilst I struggle to believe the numbers on my birthday cards I can honestly say that the Mezzatorre was the perfect place to celebrate becoming a pensioner! It was a wonderful day in our all time favourite hotel. I cannot thank the staff enough for all the ways you made the day special. Salvatore, Massimo and Valerio and your assorted choruses - you all sing beautifully. As ever the service was exceptional. At breakfast one morning I asked for provola cheese which I love (and is not easy to get in the UK). By the evening Salvatore was offering me a pasta dish with provola. You guys are amazing. We stayed a couple of nights in a beautiful room in the Tower (thank you) then we moved to one of the Visconti. I know there are differing views on the Visconti but I love them. Waking to the sound of bird song and the breeze in the trees is lovely. It’s a beautiful park and the very short walk to the restaurant (about 2-3 minutes) is an opportunity to enjoy nature. It’s great to see staff progressing - congratulations to Martina, Marco, Victoria and Valerio on your new roles. Mattia I’m glad I’ve finally learned to spell your name correctly. Many many thanks to all the staff who look after us. As on previous trips we have booked for next year.

Bitter sweet 4 star stay I will start with the sweet part of our stay. The property is still as beautiful as ever, grounds are immaculate, food and restaurants are great, Swimming Pool and beach club area are also very well taken care of. Food and restaurants I would give a 5 star with reservation. Staff is very attentive , smiling and very helpful. Food at both the restaurants was also very good. Room and grounds also get a five star. Beach area and the pool area will also be a 5 star Thalasso and Terme area get a 5 star Now the bitter part of stay started with delayed baggage , granted it was no fault of the hotel. When I called the hotel from the airport informing the delayed baggage, the response from the other end was shocking . She right away asked me where were we going after this hotel implying that we will not going get the luggage during our stay. The luggage came late at night and since the property is on an island there there is no easy way to get the luggage. This is not the first time someone had a delayed baggage and won’t be the last either. What is shocking is after years Hotel does not have a system in place to help tourists like me and my wife with their luggage. I was more than willing to pay for someone or a company to go and get my luggage.Contacting the manager was waste of time also. I spent 6 hours , 4 taxis and 2 ferries to go and get my luggage from the airport At the time of check out things were not any better. Asked for a late check , after 2 days we are still waiting for a response. The hotel gladly displays part of LHW logo but fails to provide the perks that are supposed to be provided for. I was shocked when the Transfer sent by the hotel for our arrival asked me to pay the fare. Paying over 2200 euros per night and not even a complimentary sun screen at the pool/ beach area. Value for your money the hotel fails miserably. Nickel and diming in not expected in a 5 star property. GM during a busy time of the year is no where to be seen . There is no personal touch from the upper management.

We stayed at Mezzatorre for the first time on a friend’s recommendation, and our visit to Ischia could not have been more memorable. The hotel itself is stunning, with a wonderfully relaxed atmosphere, but what truly sets it apart is the warmth and graciousness of the entire team. The restaurant and bar are excellent, offering both quality and charm, while the whole property is impeccably maintained. Our room was beautifully appointed, complete with a private terrace that made the stay even more special. Mezzatorre is an absolute gem, and we are already certain we will return.

When we stepped off our launch onto the pier, the property seemed to whisper “Benvenuti.” It truly felt magical. The swimming and pool area are exceptional—beautifully designed and incredibly peaceful. While some past reviewers noted inconsistent service, we had a completely different experience. The staff at the pool, bar, and dining areas were lovely: warm, attentive, and eager to please. The thermal spa was a standout—unique and deeply restorative. The fitness center is amazing as well. We felt truly fortunate to spend time in such an enchanting setting. That said, there were a few areas for improvement. The concierge team was less helpful and engaged than we expected. And while the classic rooms are well-appointed, they are quite small and located a fair distance from the heart of the property. With the hotel at capacity, there were no options to upgrade or relocate during our stay. We would recommend this hotel, especially for those looking for a peaceful retreat with great amenities. Just be sure to plan day trips to explore nearby towns

This is a beautiful well appointed property with amazing staff, views etc. My only negative comment which can’t really be helped is that it is very Americanized! No Italians vacation there. Everyone speaks English. I could have been anywhere. Didn’t feel like I was in Italy.