The Abbey Resort

This is my second time to stay here. I have a service dog who is an ESA, which I had informed the hotel of when I made the booking. I had stayed there the previous weekend and when I checked in, there weren’t any issues with any of the staff with my having an ESA staying there. I only had an incident with the night manager who complained about the dog being in the hotel. This is when I was on the way to eat at the restaurant. The host & the server had no issues with the dog being there and they commented that she was actually more behaved than many small children that come the food was amazing btw. I twice had the dog near me as well in the pool area tethered while I was swimming & while I was in the hot tub & there were no issues with the staff then. However, the next time I stayed, they would not let me have the dog with me in the pool area tethered. They then ended up kicking me out of the hotel as I would not leave the pool as I felt this to be unjust as the dog wasn’t bothering anyone. Also, she cannot be in the room by herself as she will cry & bark which would bother our neighbors. I also will not leave her in the car. Basically because of my ESA dog-a Pomski of 14lbs, I was kicked out of the hotel at 10:30 at night escorted by 3 policemen on a Saturday with nowhere to stay. I had to sleep on my friends couch for a few hours, and find another place to stay the next day which excepted my ESA dog without any issues. I will not be staying at this resort again because of this horrific experience.

The hotel is lovely. The room was clean. The beds were comfortable. The coffee was good. We had only one washcloth – – strange. There was an ice bucket, but we could not find a location on our floor with ice.

The place is great for families with kids!

I had to deposit my luggage in the lobby and then drive to a distant parking lot and trudge back through the slush and snow to the lobby. We had quite a bit of luggage including a cooler, so I asked the clerk for a luggage cart so I wouldn’t have to make multiple trips from the lobby to the room and leave the rest of my stuff unattended with strangers. The clerk said I could not have a cart, I could only employ the services of a bellboy, and only a bellboy could use a cart. I asked if this included an expected tip and was told yes. Being a self sufficient person on a budget, and the room already ridiculously overpriced, I declined hiring a bellboy. The room was small, clean, didn’t stink, nice bathroom, no microwave, uncomfortable fold out bed couch, somewhat deformed mattress on king bed that gave the impression of being on an incline rolling me to the edge. No microwave. I thought there was no refrigerator too, didn’t discover it was hidden behind a wood panel until it was too late at check out time. The snooty refusal to provide a basic luggage cart soured me on this place. Also, I hadn’t visited it for 45 years, and in the meantime some ghastly and unfortunate “remodeling” had trashed the once fine architecture. The original dark wood rustic beams had been hideously and amateurishly painted over with inappropriate white paint. The original health spa rooms with steam and dry saunas, exercise equipment, and massage tables had been gutted and destroyed, replaced by a dismal and completely abandoned kiddy pool. Diving board had been r Ed moved, the hydrotherapy pool had been ripped out and replaced by a squiggly shaped hot tub thing, and the original poolside views to the outside vista had been obliterated by the addition of a pinball arcade area. The quiet original stateliness of the pool was ruined by the addition of a large screen playing childish cartoons with a high and disturbing sound volume. A tragic demise to a once great resort, and an abomination to the original once tasteful architecture. Not the kind of experience one would hope for in a lake side resort.

Check in was extremely late at 4 pm. Three stars are only because the associate at the outdoor pool let us in. It’s a beautiful location, close to the beach, but you can’t enjoy it if your child misses a nap. This late check-in policy ruined our stay. My daughter needed a nap at noon and we had to change in the parking lot. Outdoor pool was extremely crowded and needed cleaning, the same is with the indoor pool, see photos for the reference. The room was good and the sheets were clean. No cups/glasses of any kind, so I’m not sure how you can drink coffee in the room. They have a coffee shop in the lobby, lines building up quickly. Coffee tasty though. The food at the Waterfront was average. And they had music playing there during the day people seemed to enjoy it.

My husband and I needed to get away for the evening and stayed at the Abby on July 19th. I haven't been there in probably 20 years and it the rooms definitely look the same. For the prices they demand, the rooms are far from quality. Our room had a curbless shower, where the shower head faced straight towards the shower curtain, so all the water puddled around the bathroom floor and behind the toilet. It was laughable how poorly this was designed. We booked a harbor view room, and when we arrived, that room was not available. They booked us into a pool view room and gave us a discount. However, not only was the room we booked unavailable, but the room they gave us was not ready until 7 pm. (check in was at 4pm). Yes, they did discount our room, but when we asked for a late checkout because they were 3 hours behind in getting us our room, they would not give that to us. My total discounted price for this crappy room was $330. The restaurant we stopped at while we waited for our room was beyond average. Calamari was disgusting, and nachos were very average. I can't imagine ever staying here again. If you choose to stay here, you're staying for the location, not the amenities. Overall, I'm disappointed with our treatment and the facility as a whole; its not worth the price. As you can see the picture of our view our of our room was terrible, even though they discounted our room I think I was more upset they wouldn't give us the late checkout after delaying us 3 hours the night before. If you choose to stay there, don't expect much and expect to pay top dollar.