Best Western Fishkill Inn Suites

My parents stayed there for 22 nights about 2 months ago. We booked a suite and found out on the day they checked in that it’s on the 2nd floor. My mother is older and handicapped and cannot walk up those stairs. Luckily they were able to switch with somebody and move to the first floor apartment. The first floor apartment is cheaper than the upper floor suite. I asked the General Manager if we can get refunded the difference of the room cost. I was sent back and forth to ******* because nobody could take ownership of the situation. Finally, the GM agreed to give me back $50 a night refund, which I accepted. When it came time to get the refund, after multiple email attempts, he ghosted me. This is after the GM requested I give him the pricing info from *******, so he knew how much to refund me. Bottom line, we overpaid for the room and paid the suite price even though they didn’t stay there. The facility itself is nice and the location is great, but the whole interaction left me very upset. We will no longer use them for my parents when they visit.

We chose this BW for the space. The chandelier was coated in dust. The windowsills were dirty. The heating system sounds like a plane taking off - but we were happy with price and space. We had two levels and the added privacy when you have older teens was worth the issues above.