Best Western Fishers/Indianapolis Area

I had bed bugs. I stayed 3 nights in 122 and ended up with more than 50 bites on my body, including my face and neck. When I spoke with the manager, she moved me to another room and called pest control. The pest guy said he didn't find evidence. I have a video of a bug and pics of the bites. There is no doubt that is what it was. The manager told me she had rerented the room without treating it because pest control found nothing.

First time at this hotel. Great service by the front desk, Gus. He made the check-in/out process smooth and was very knowledgeable about the area. The hotel room was clean and neat. Parking lot was very well lit and lots of places to eat within a 5 minute drive. Would stay here again. We came as part of a baseball tournament. Thanks Gus!

Near restaurants and event locations. Great weekend!!

The Best Western in Fishers, Indiana is one of my favorite hotels. It’s in walking distance to nice restaurants, and in a safe area. The hotel is clean, always wonderful to stay in. Neela has always been outstanding to work with. I highly recommend this hotel.

Would never stay. here again!! The staff member that checked us in (the only staff on duty) was very friendly and apologized for wait and issues. My problem is with maintenance and ownership.management. We had a non-working toilet. Was told we needed to fix it and to come to the desk to get a plunger. It was not a plunging issue. There was absolutely no water in the toilet. There was no concerns or offer to switch rooms. We went all night and into check out time without a working toilet. When I brought it to the owner's attention, she stated that maintenance would have to look into it. At this point, we were checking out and I asked for a refund. She stated again that maintenance would look at it. I tried to ask how that was helpful for me now, but she just kept repeating her response. I called customer relations, and they just offered me points - not sure that will help, not even enough for a night stay, not that I will ever go back to a Best Western. She also told me I had to call the hotel itself for a refund. I did call them later that day, was put on hold, not muted, and heard the owner/manager tell the front desk staff to tell me that she was not there. So, after explaining to her how to use mute, I left a message. Never got a call back. Tried calling again this morning, and no surprise, she was not there. I left a message and I am not holding my breath for a return call. On top of the toilet not working, the hair dryer wasn't working and the microwaved breakfast made us sick.