Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch)

Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch) Reviews

Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch)

19 Hongqiao East Road, Tuojiang Town, Fenghuang, Hunan, ChinaSee Hotel Details
Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch)
Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch)Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch)Hongqiao Story Homestay (Phoenix Ancient City Hongqiao Branch)
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Guest Reviews

9.8/10
Perfect
551 review
Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.8
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All reviews(551)
Positive reviews(550)
Reviews with photos/video(194)
Delicious breakfast(104)
Convenient parking(85)
Friendly front desk staff(53)
Close to scenic area(33)
Garden view(28)
Offers pick-up/drop-offs(14)
Nice elevator(5)
Negative reviews(1)
YNNEP
Standard Triple Room
Stayed in May 2025
Family
9 review
10/10
Outstanding
Posted on Jun 28, 2025
Near to the bridge, walking distance, nice staffs and breakfast
Response from Property: 親愛的虹橋故事民宿的家人,非常感謝您對我們的認可,民宿位於鳳凰古城核心景區虹橋邊,附近商圈豐富,民宿有24小時不打烊咖啡飲品售賣,一樓大廳有書吧休閑區,三樓有免費洗衣房可以洗衣烘乾(提供有洗衣液,肥皂),屋頂有空中花園,可以滿足您跟家人出行,朋友聚會理想場地,房間裏有語音智能小度小度(可以為您打開電視、空調、窗簾、燈光),前台24小時服務,您在鳳凰旅途期間,有任何問題需要幫助都可以聯繫前台,我們會全心全意為您提供服務與幫助,再次感謝每一位選擇虹橋故事的家人,期待再次見面!
Han Poh Lawrence
Standard Triple Room
Stayed in Feb 2025
Family
12 review
10/10
Outstanding
Posted on Mar 19, 2025
Very personable service that adds value to our stay. Some outstanding staff who, for example, volunteered to drive us to the Feng Huang station for our departure to the next destination. And a very efficient & caring lady who ran the breakfast shift almost entirely on her own & still has time to be personable..
Response from Property: 親愛的虹橋故事家人,感謝您對我們的高度認可,您説比預期的還要好,這是對我們最高級的肯定,虹橋故事裏有一羣熱愛酒店服務行業的小夥伴,我們不斷學習,不斷優化,希望在有限的環境下去創造無限可能,感恩每一位選擇我們酒店的家人們,入住、在鳳凰期間,有任何問題請及時告訴我們,我們酒店的宗旨是:當我們無法滿足客人需求的時候,我們會積極尋求替代方法,客人即家人,引用沈從文先生的一句話:可能給不了你世界全部温柔,但有個詞叫盡我所能!
Anonymous User
Standard Queen Room
Stayed in Jan 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Mar 2, 2025
Absolutely beautiful property and well maintained. Highly recommended for all travelers. Friendly and informative service staff!
Response from Property: I heard that people who like to praise are very good-looking~ Thank you for your support and love for our store. Companionship is the most lasting confession. Thank you for your support along the way. I wish you happiness every day!
Low Family of 3
Standard Triple Room
Stayed in Oct 2024
Family
2 review
10/10
Outstanding
Posted on Dec 12, 2024
Good service from all the employees of the hotel. They were caring, friendly, and warm-hearted. Employees meet us and carry our luggage to the hotel by walking from QiFung Square to the hotel. We were welcome by a cup of hot tea.They offered to give us a ride to the train station for free on the day we checked out and even gave us a bag of gifts of their local snack food and some mineral waters. This hotel has an elevator, which is convenient for wheelchair and it's near HongQiao. The hotel even has a robot to serve us and bring goods to our room. The room lighting curtains aircond can be self voice control by virtual assistant name XiaoDu. Delicious breakfast at the top roof hotel, and there was a roof garden, too. Overall, it's an interesting hotel. My parents and I have a great experience there. Everyone was so nice. It would be better if you could build a slope at the entrance of the lobby, for the convenience of wheelchair and luggage bag trolley to go up.
6/14
Response from Property: Dear Hongqiao Story family, we are very grateful that you took the time out of your busy schedule to give us valuable suggestions. Your feedback is like a bright lighthouse, which can accurately guide us in the direction of progress and give us the opportunity to continuously optimize and improve the quality of our service. We have quickly conveyed your suggestions to the relevant departments, and they will conduct in-depth discussions and formulate improvement strategies with the most rigorous and professional attitude. To express our sincere gratitude, if you stay next time, we will prepare an exclusive surprise for you. We look forward to your visit again, and we believe that our changes will bring you a better and more comfortable hotel experience. I wish you a smooth trip and all the best.
julie
Deluxe Queen Room
Stayed in Nov 2024
Couple
8 review
10/10
Outstanding
Posted on Dec 21, 2024
This hotel's location is super strategist, just few hundred meters to Hongqiao, surrounding by restaurant,shop,photo studio, etc. Took didi from fenghuang gucheng bullet train station , arrived exactly at the front of the hotel. Owner to worker,they all are very kind and super helpful.The girl at the lobby hotel even helped us sent all the photos we took from the front photo studio and sent to our Weixin. We also got room upgrade, souvenir, free capuccino and free drive to fenghuang gucheng station on our way to Zhangjiajie. Really excellence hospitality👍👍👍
Response from Property: I have seen spring and summer winds, autumn leaves and winter snow, and I have traveled all over the south and north mountains, and the east and west ridges, but these four seasons of spring and autumn, the mountains and rivers, are not as beautiful as yours [Compare Hearts][Compare Hearts]
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 11, 2024
We feel welcomed and comfortable during our stay at HongQiao story mingsu. Ms Chen li zhi and other staff are very friendly and offered us beverages to keep us warm during winter. Would be back! Location is great with car access so luggages aren’t a problem. The breakfast is simple and sufficient.
Response from Property: Dear Hongqiao Story family, thank you for entrusting your rest time to our hotel among many choices. Every word of your praise is like the warm sunshine in spring, warming the hearts of everyone in our team. "Give me a peach, and I will give you a jade", we will continue to serve you attentively as always, and look forward to creating a warm and comfortable harbor for you again in the future.
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 4, 2025
We had a great stay. The staff were friendly and welcoming. Breakfast on the terrace was good with typical local dishes. The room was comfortable and modern. We would definitely stay here again.
Response from Property: 親愛的虹橋故事家人,感謝您在眾多選擇中,將您的休憩時光託付給了我們的酒店。您的每一句稱讚,都如同春日裏的暖陽,温暖着我們團隊每一個人的心田。“投我以木桃,報之以瓊瑤”,我們會一如既往地用心服務,期待在未來的日子裏,能再次為您打造温馨舒適
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 12, 2025
We had a great stay at this hotel. The best of our entire trip to China! The hotel is very centrally located and very clean. The staff were very nice to us at all times. They made sure we had breakfast that we liked (we're European), drove us to the station, and even gave us some really nice souvenirs! :) We're very grateful for everything. THANK YOU!
Response from Property: 親愛的虹橋故事民宿的家人,非常感謝您對我們的認可,民宿位於鳳凰古城核心景區虹橋邊,附近商圈豐富,民宿有24小時不打烊咖啡飲品售賣,一樓大廳有書吧休閑區,三樓有免費洗衣房可以洗衣烘乾(提供有洗衣液,肥皂),屋頂有空中花園,可以滿足您跟家人出行,朋友聚會理想場地,房間裏有語音智能小度小度(可以為您打開電視、空調、窗簾、燈光),前台24小時服務,您在鳳凰旅途期間,有任何問題需要幫助都可以聯繫前台,我們會全心全意為您提供服務與幫助,再次感謝每一位選擇虹橋故事的家人,期待再次見面!
Guest User
Standard Queen Room
Stayed in Mar 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Apr 26, 2025
Hotel looks new. Has a little driveway so it's easier to unload luggage. Very friendly and helpful reception staff. Room is large, clean and comfortable even though it doesn't have a river view. Short walk to the river bank in the evening for the restaurants & pubs and night scenery. Free coffee, tea etc available in the hotel's lobby. Very nice and considerate of them to provide a departure gift bag which included local delights and bottles of water for our onward journey
Response from Property: 巴金説“美好而又温暖的東西在記憶深處”,記憶是温暖,温暖是記憶,滄海桑田,記憶中感謝您對虹橋故事民宿酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字的温暖,永恆不變。希望虹橋故事民宿酒店會是您記憶裏永遠的暖。祝安好!
CHEE HWEI MATTHEW
Deluxe 2-bed Room
Stayed in Mar 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on Apr 16, 2025
The hotel is clean and well-kept. It’s just a 3–5 minute walk to Hong Qiao, very convenient. Service was excellent. We were once cheated by a taxi driver and left by the roadside—staff member 小龙女 personally came to pick us up and even drove us to the train station after we checked out. 四古娘 was also very helpful and gave great advice. They always tried their best to meet our requests. Breakfast was great—the noodles were one of the best we’ve tasted. On the day we had to leave early, the kitchen team kindly prepared breakfast 30 minutes before the usual time. All the basic amenities we needed were provided. Really appreciated the warmth and care from the team.
Response from Property: 親愛的虹橋故事民宿的家人,非常感謝您對我們的認可,民宿位於鳳凰古城核心景區虹橋邊,附近商圈豐富,民宿有24小時不打烊咖啡飲品售賣,一樓大廳有書吧休閑區,三樓有免費洗衣房可以洗衣烘乾(提供有洗衣液,肥皂),屋頂有空中花園,可以滿足您跟家人出行,朋友聚會理想場地,房間裏有語音智能小度小度(可以為您打開電視、空調、窗簾、燈光),前台24小時服務,您在鳳凰旅途期間,有任何問題需要幫助都可以聯繫前台,我們會全心全意為您提供服務與幫助,再次感謝每一位選擇虹橋故事的家人,期待再次見面!
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Couple
3 review
10/10
Outstanding
Posted on Oct 24, 2024
Best service from this homestay. Excellent location and very clean. Highly recommended.
Response from Property: 親愛的虹橋故事家人,感謝您在眾多選擇中,將您的休憩時光託付給了我們的酒店。您的每一句稱讚,都如同春日裏的暖陽,温暖着我們團隊每一個人的心田。“投我以木桃,報之以瓊瑤”,我們會一如既往地用心服務,期待在未來的日子裏,能再次為您打造温馨舒適的港灣。
SengGiap
Standard Queen Room
Stayed in Feb 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Mar 19, 2025
All staffs are very friendly. Voice command in the room is the bonus. Staffs at Breakfast was very friendly . Provided lift to the high speed train station & gift to us.Highly recommended place to stay
Response from Property: 親愛的虹橋故事家人,感謝您在眾多選擇中,將您的休憩時光託付給了我們的民宿酒店。您的每一句稱讚,都如同春日裏的暖陽,温暖着我們團隊每一個人的心田。“投我以木桃,報之以瓊瑤”,我們會一如既往地用心服務,期待在未來的日子裏,能再次為您打造温馨舒適的港灣。
Flavia
Standard Queen Room
Stayed in Sep 2024
Family
3 review
9.5/10
Amazing
Posted on Oct 5, 2024
The staff is extremely kind and available. The room was very clean and comfortable. The hotel is in the perfect position to visit Fenghuang Ancient Town and located in a street full of good restaurants. Breakfast was very good, I suggest make it a little bit more international. We had a very good time.
Response from Property: 親愛的虹橋故事的家人,非常感謝您我們的讚美和鼓勵,我們會再接再厲,為每一位家人提供温暖的服務,家人們在入住期間有任何問題及需要幫助的請不要客氣,及時的告訴我們,我們真心希望選擇虹橋故事的家人們都能在鳳凰玩的開心,住的安心!引用沈從文先生的一句名言——可能給不了你世界全部温柔,但有個詞叫盡我所能!
RocAlayo
Deluxe Queen Room
Stayed in Jul 2024
Couple
9 review
9.0/10
Great
Posted on Sep 7, 2024
The room was completely new, big and very comfortable. The place is quite and close to the main area of the town. The breakfast was really good and with a lot of chinese food options. The hotel is also close to the bus station. The only problem was that the staff doesn't speak english and it is difficult to comunicate, so they don't give us so many advices about anything.
Response from Property: Dear Gu Hongqiao Story family, your affirmation is our most precious gift. We will take good care of this trust, constantly improve ourselves, and provide you with more considerate and thoughtful services. "Sneak into the night with the wind, moisturizing things silently", may your life be full of sweetness and warmth!
Guest User
Deluxe Queen Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 7, 2025
River, bridge, check-in, tea, coffee, bar, human touch. 🈳2 days of slow life tour. After visiting Zhangjiajie, take a quick trip to Fenghuang Ancient Town. The high-speed rail arrives at the station around 2 pm. There are few online taxis on weekdays. Take [High-speed Rail Line 2] to Qifeng Square and get off, and pull your luggage directly to the B&B. Route: Walk along Hongqiao East Road, see the [Free Parking Space for Accommodation] sign and the [Hongqiao Story B&B] plaque above. The store opened in 2024 and is still very new. The interior is modern and stylish, with a bit of Southeast Asian style🌴. There is a large projection screen in the room, and daily necessities are basically ready. You don't need to bring too many things for a quick tour. The waiter is very considerate and in place. The butler will contact you in advance before arriving at the store, and introduce the tour route in the city after arriving at the store. Walking outside is a place to eat and buy souvenirs, and there are also chain tea shops. Ancient style building ✖️ riverside chill bar In June, it’s 7pm before sunset, so you can take a walk first. The nearest attraction is Hongqiao. Take a walk along Hongqiao Middle Road in the city. The streets are paved with stone slabs, and most of the houses still retain their original style. Walking from the Tuojiang River, you can see the buildings of the stilt houses, and take a slow walk to the Tuojiang River to jump rocks, snow bridges, rain bridges, fog bridges, and eight scenic spots. After a meal, take a night tour to see the bright lights. There are many chill bars and specialty coffee shops on the other side of the river. Although the store is not located by the river, you can have a quiet sleep and recharge after playing. On the second morning, I ate energy rice noodles and then took a look at the hiking Tuojiang River. After lunch, I had to pack up and return to the real world. The enthusiastic lady in the store also sent us off to the high-speed rail station, and there were coffee and snacks to accompany us. Pheonix Ancient Town [Slow pace and Very Ancient Chinese Village style] Riverside X Bridge X Chill Bar X Tea & Coffee Nice B&B with Great hospitality. Facilities are quite new with contemporary style. Necessities are well prepared. Room Hygiene is good. Have self-served laundry Location is great which is close to many site-seeing spots and surrounded with restaurant, tea shops and Coffee shops. Easy Access: Take 30 minutes bus from Hi-speed train station and walk few minutes (No hard steps).
Original TextTranslated by Google
6/17
Response from Property: Dear Hongqiao Story family, thank you for your high recognition of us. You said it was better than expected. This is the highest level of affirmation for us. Hongqiao Story has a group of friends who love the hotel service industry. We are constantly learning and optimizing, hoping to create unlimited possibilities in a limited environment. Thank you to every family member who chooses our hotel. If you have any questions during your stay in Phoenix, please let us know in time. The purpose of our hotel is: when we cannot meet the needs of guests, we will actively seek alternative methods. Guests are family members. To quote Mr. Shen Congwen: I may not be able to give you all the tenderness in the world, but there is a word called doing my best! \r