Elong Wanguo Hotel (Fenghuang Gucheng) Reviews

Response from Property: 雖然您發的不是小藝家的酒店，但是房間乾淨、服務周到，靠近地鐵站，購物方便，大廳還適合拍照，這些都是小藝努力的方向。前台人員友好熱情，希望能為您的旅程增添一份好心情。期待您下次入住，繼續享受我們的服務！

Response from Property: Friendly staff, good location, delicious breakfast, very clean. Your evaluation makes Xiaoyi flattered. Even if Xiaoyi's location is good, Xiaoyi will continue to make more efforts in service to make your stay smoother and more comfortable. Thank you!

Response from Property: 親，酒店位於河畔，交通便利，景色優美，確實是個不錯的選擇。靠近磁懸浮車站，出行方便，周邊餐飲豐富，能滿足您的需求。早餐品種雖不多，但我們會努力改進，爭取為您提供更多選擇。希望您下次入住時能有更好的體驗！

Response from Property: Dear guests, thank you for your support of our hotel. We believe that good reputation comes from the most sincere satisfaction of guests. Your opinions are very important to us, and detailed services have always been our focus. We are honored to provide you with high-quality services. Whether it is a business trip or a trip, we sincerely welcome you to choose our hotel again! Looking forward to your visit again! Thank you very much for your good comments on our hotel, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, and wish you a pleasant journey!

Response from Property: Dear Guest,Thank you very much for your positive feedback! We're glad to hear that you had a pleasant stay and that our staff and facilities met your expectations. Your satisfaction is our top priority, and we'll continue to strive to provide the best possible experience for all our guests.We look forward to welcoming you back again.Yours sincerely,General Manager

Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!

Response from Property: Reading about your experience, our hearts were in suspense. Being trapped in an elevator, no matter how long it lasts, is a scare that shouldn't happen. The hotel management sincerely apologizes for the fear and inconvenience caused to you this time! Reason: There was only one person on duty in the duty monitoring room that night, and the ring volume was covered by other noises, resulting in several calls not being detected. Immediate rectification: • Install an independent sound and light alarm and increase the ring volume within 48 hours; • Complete the installation of the elevator shaft signal amplifier within 72 hours to ensure smooth calls; • Arrange 24-hour double duty and install an elevator call microphone at the front desk; • A third-party quality inspection agency has been invited to complete a comprehensive safety assessment this week. Compensation: The room fee will be fully refunded this time, and you and your fellow guests will be provided with a free check-in voucher for any time within one year. Your negative review is a wake-up call. We have simultaneously reported it to the group headquarters and expanded similar inspections to stores across the country. If you are willing, we hope to invite you to serve as a "safety experience officer" to test the rectification results again. I hope that next time, I will only bring you peace of mind and comfort. Hotel General Manager Meng Xiangzhen 2025-07-23

Response from Property: Good location, close to Fenghuang Ancient Town, professional front desk service, parking lot at the door, complete room facilities, 24-hour hot water supply, TV with projection function, healthy breakfast, all these make your stay comfortable, Xiaoyi is happy! Next time you come, Xiaoyi will still be here, looking forward to your continued stay!

Response from Property: Hello! We are very happy that the facilities, breakfast, bedding and services can bring you a satisfactory experience, and we are also honored to help you enjoy a comfortable stay. Looking forward to your visit again and wish you a happy life!

Response from Property: Xiaoyijia is close to the river, with a busy commercial street nearby, convenient shopping, beautiful night view, convenient car booking, and good service. If you are satisfied with all these, Xiaoyi will be happy! Next time you come, we will still be here, waiting for you to stay!

Response from Property: Dear guests, there is a large parking lot at the entrance of the hotel. We have already communicated with the parking lot management about the parking fee. We believe that we will be able to reach a cooperation agreement soon. Thank you for your recognition of our service. We look forward to seeing you again.

Response from Property: Dear, Xiaoyi feels very sorry after seeing your comments. Xiaoyi apologizes to you again for not satisfying you with the room and encountering these troubles! We have increased the frequency of room disinfection to once a month, and this situation will not happen again next time you come. The foot bath promotion is a temporary activity organized by a third-party store next door, and we didn't expect to disturb you. We have emphasized to the other party that we must not disturb the guests. I hope you can give us another chance, and next time you will definitely stay comfortably. If you have any suggestions, just tell Xiaoyi, Xiaoyi will definitely make changes!

Response from Property: Dear~, I am so happy to see your favorable comments. Life is bright and everything is lovely, you deserve it the most! With your encouragement, we will work harder in the future, live up to your trust, stay true to our original aspirations, and move forward! Looking forward to meeting you next time

Response from Property: Dear guest, thank you for your support of our hotel. We believe that good reputation comes from the most sincere satisfaction of our guests. Your opinion is very important to us, and detail service has always been our focus. We are honored to provide you with excellent service. Whether you are on a business trip or traveling, we sincerely welcome you to choose our hotel again! Looking forward to your visit again!