Best Western Plus Kelly Inn Suites

Beautiful hotel, I loved having an inside and an outside access door. Comfy bed, clean room, nice walking area for the fur baby. Highly recommend.

I tried to work it out with the front desk about notifying them that they have bedbugs and a room on the third floor and they kept directing me to this one 800 number that I couldn’t get in contact with and I was like can’t you just take care of it on your end locally and I don’t have to write a review but obviously They would rather have me write a review that they bedbugs there and don’t wanna take care of it

This was our first visit to this hotel, which was located in a convenient location for our travel plans. It has a Northwoods appearance and atmosphere. The hotel staff were very friendly. Our room was clean and spacious. They offer a "Happy Hour" just off the lobby area that included drinks and plenty of appetizers. It was a great place to stay, and we would definitely stay there again when in the area.

Love it here - good location, nice hot tub good breakfast, staff was so sweet and welcoming. I have been here before and the experience is always great. Thanks North Dakota

Where do I start: Unprepared for outgoing or incoming check-ins, understaffed, bad attitudes from like 4 of the employees the entire stay. unprofessional attire and does not greet customers or ask how their stay was. This hotel overall was the worst hotel I have stayed at. They blame other customers for their lack of prepared keys like previous customers are so irresponsible they can’t even return a key or keep a key on their person to get back into the rooms. One of the employees didn’t even know I had children and said I wish this was a hotel that didn’t allow kids because they are loud and annoying. I just smiled and shrugged and said well just be careful who you say that to because I have kids and she immediately got red and said well I’m sure your kids are well behaved and respectful. She was very embarrassed. One employee in the evening time was even screaming at another employee over the phone about hotel keys that they accidentally took home instead of checking in the 3 guest waiting to go to their rooms. Decided to yell at the man over the phone in front of customers. Huh! That’s also interested I am saying this because even another customer mentions the same thing I heard and probably stayed at the hotel at the same time. Very very rude and not accommodating at all. Do not use the washer and dryers. They will burn your clothes and make them smell so bad for a long time. I had to take mine to a dry cleaner just to get the clothes out 225 dollars later they are finally back to normal. That’s funny now that I say the amount that’s the cost of my whole hotel stay. But to complete this review they also had 2 separate fire alarms one at 2:15 am until 3 am and then back to sleep and then another at 4:30am until 5:30 and we still could not go into the rooms because the alarms were louder in the rooms than in the hall way. Not to mention it was hot and humid outside. Not one staff member apologized or offered any accommodation for the inconvenience. I heard a the guest at breakfast say not even the GM showed up to apologize to their customers. Manager is a joke and does not care about customers at all. I called hotel the yelled at me and hung up on me. I called again and said we will do nothing for you and still didn’t apologize for the inconvenience of the alarms. How a simple apology can go so far if they just try. I called the best western customer relations and still got no where. No refund, no apology, no what can we do to make sure this does not happen. NOTHING!!!!! Do not go to this hotel you will regret it. I have also added a previous response made by another customer with the same employee arguing with another. Christine don’t bother responding back with your AI apology now. It’s too late and I have already reported you to BBB AND OSHA FOR MAINTENANCE HAZARDS.

The furnishings and Western ambiance were very nice. Our room and the public areas were very clean. Bed was very comfortable. Staff were great. Breakfast was wonderful. We liked being able to park our car outside our door. Using our Best Western rewards card gave us a great rate.