Holiday Inn Express Fallon by IHG

I booked this hotel for Priceline for three nights for me and my dad as we were doing business in Fallon. We decided to extend our stay and my dad spoke to the manager directly. She seemed like a very nice lady. He told her we wanted to extend our stay awake. She assured him it would be no problem and even offered him in lower rate in price line so we accepted, she said, come up and see me the following day and on the following day when we came up, there was a different lady in the office, not the manager just some employee we asked to speak to the manager and she told us she was not there and she didn’t know when she would be available so we asked. If she could please call us. because we had to head out for our business. She assured us that she would at 11 AM. We got a call from the same employee saying that we had to vacate the room immediately and that the manager could not speak to us and that the manager did not know what she was talking about and they had no availability and they could not keep us and she was so sorry so when I asked to please speak to the manager, she told us that the manager was not available to speak to us. I also went on Priceline and there was availability and I showed this to the employee and the employee then told me that even though it says that there’s availability through Priceline, there was not so then I had my secretary, call the hotel and ask if there was availability for my room type for the next night and next week and the same employee said yes there is we have a few rooms left then my secretary said well that’s odd because my boss is there and you’re making them vacate the room. Why are you doing this? Then the employee said whoops so sorry my computer just updated and there’s no availability hahaha there is something so crooked about this property. I would definitely stay away from this property. Something is not right. I own several businesses and this is not how you run one

Room was clean and comfortable. Would have liked to swim in the outdoor pool. Hotel is under construction.

Disappointed in fact I wanted an handicap room

Nice hotel. Undergoing some renovations

Hotel being renovated. No pool, no hot tub, no water fountain, plenty of dust and off gassing from carpet, paint, caulk etc. Still charging full price. Gym machines stored in lobby area, and pool area. Great for seniors, low low toilet, no grab bars, pathetic sad two throw away bananas out for breakfast. The room however was newly renovated and the bed was new and comfortable…

Staff was very friendly and helpful