Guest User
October 15, 2023
Excellent Hotel and one of the best among the Hilton group of hotels. Very well kept suites, very crisp & clean linens, bathrooms are spotless and well maintained. Each of the amenities inside the room such as the Refrigerator, Microwave, etc. are in very good working condition. The coffee maker was not working early on during my stay - when brought to the attention of the front-desk, the GM - Mr. Nick Desai, went out personally and bought a brand new coffee maker and brought it to the room himself - this is exceptional Customer Care and doesn't get much better than this ! Almost all of the staff at the front desk are quick to respond and are warm to the guests. The house-keeping staff are great at their work, they are dedicated to keeping your room at its cleanest. They are extremely caring and wonderful people. Room for improvement : *Breakfast definitely must improve. Everything served is pre-packaged, microwaveable meals. Freshly cooked food would be a great improvement. *Rooms are cleaned only once a week. This could be improved - for at least guests who are living long term, twice a week cleaning would be highly appreciated. *There are a few guests who are smoking **** all the time. Sometimes the elevators, the corridors and even my room had the smell of **** wafting all over. *There were a few nights with drunken brawls happening at the patio of the hotel, there have been people passed out on the patio couches and bench. Management must take strict action to avoid such incidents on their property. *There are a few staff members at the front desk who do not live up to the reputation of this hotel, they are very slow to respond to you, they speak to you like they are doing you a favor and there is one particular lady employee who is extremely condescending each and every time you speak to her. She is a terrible let down to this wonderful property. Overall - this property is simply EXCELLENT and above par from most of the hotels in this category. Great management by the GM and 90% of his team at this hotel ! It has been a pleasure staying at this property for 2 months and I look forward to being back for my next long stay here at the earliest !