Quality Inn & Suites Everett

The hotel provides clean, comfortable rooms and friendly staff. Convenient location near amenities. Guests enjoy the diverse, satisfying breakfast.

We gave 2 different rooms a try before determining Quality Inn & Suites to be unsuitable and left. We had reserved a room with 2 queens and a pull out sofa to meet the needs of our large family. The first room did not have the pull out sofa. The front desk offered to bring in a cot, but due to the floor feeling sticky in this room we told the front desk our preference was to have a suite with the beds we had requested. We were given new keys to a room on a different floor. When we opened the door to the new suite we immediately saw the pull out sofa, the sofa was stuck in between being folded down into the sofa and being half way pulled out. This was something that we have never experienced before, housekeeping doesn't leave a pull out like this for no reason. We really had to pull hard to pull the bed all the way out and when we did we found the foot of the bed hung down to the floor because the frame was broken. We contemplated having one of the kids sleep on the couch with it folded up into the couch position but noticed the upholstery on the couch and the cushions had stains all over it and felt sticky in many places. We also noticed dripping stains on the dust ruffle of one of the queen beds. After spending maybe 20 minutes at this hotel we were so grossed out and frustrated with the broken amenities, we decided to leave and paid only $70 more to a book a 2 bedroom suite at the Staybridge Suites in Mukilteo. It was more than we had planned to pay, but it was definitely worth it for the comfort and cleanliness. The man at the front desk of the Quality Inn was nice and friendly, this was the best part of the experience. When we told him he we would be leaving and not stay in their hotel he did not seem surprised. Unfortunately we had booked the room through ******* and have had to work with them to try to get refunded for the room. ******* tried communicating with the manager of Quality on several occasions but each time a refund has been denied, with the manager telling ******* that we did stay the night in their facility. This seems silly especially since we have receipts from another hotel booked later that same night. We recommend that anyone that can, should avoid this hotel at all cost and stay at Staybridge instead.