Inn at Port Gardner-Everett Waterfront, Ascend Hotel Collection

Beautiful scenery

This hotel is has a ton of potential but falls short in critical areas. The location is superb. The Everett Waterfront and Marina has been undergoing a massive redevelopment. Every employee that we encountered on site was nice but it felt like there is zero attention to detail. We stayed 5 nights in a suite and had nowhere to put our clothing. I could hang about 6 items but there is no dresser. Nothing. My husband had to store his clothes in the bathroom area. I lived out of my suitcase. Housekeeping was incredibly inconsistent and most days our bed was not made, drinking glasses not replenished, water not restocked, counters and tables not wiped down. The worst part was finding the most disgusting pair of heavily soiled underwear next to the bed. GROSS! We also had fake fingernails and pills scattered about. A robe was replaced with a ratty lavender one that looked like it was worn by a homeless person. Yuck. The sofa was so worn that we had to shove a throw pillow under the cushions so we could sit properly. 1/2 of the balcony was taken up by the A/C compressor. So you have to turn off the A/C to be able to sit on the tiny balcony. The elevator had been out of service for over a month as was the vending machine.

The property was nicely maintained, however once in our room TV did not work and neither did internet ALL night. We had to wait for a manager the next day to help. When my spouse went to front desk to ask for help he was ignored then once She came over she ( manager)was rude and condescending. My husband asked if they could fix issues or switch rooms. He was told we would have to check out by 9am it was 7:50am and make a new reservation and come back after 3pm mind you we had paid for 2 nights. ( I was on stairs above and could hear whole conversation) My husband explained he didn’t understand why we couldn’t get help or room switched with out checking out and why we couldn’t be just moved he was told it had to do with housekeepers.. He then was tools again we must check out and make new reservation .. He then said I guess we will just leave? The manager, then replied that’s fine and walked in her office and slammed the door. I took a second to call my husband down from above, and then I came to the front desk to have a conversation. She changed the entire story and tried to make my husband look like a liar however, she did not understand that I witnessed the whole event from above eventually, we were removed and we were thankful we were told our room was an upgrade because it had a view. she acted like I was supposed to be grateful for getting a window view when we had gone without some of the amenities all night and had paid almost $600 for two nights..

2 Thumbs Up. Located right on the wharf, overlooking the sailboats, this hotel was a bargain within walking distance of restaurants and free parking and breakfast. Quiet and clean and comfortable. Paul the night manager was great!

I’ve got to give a big shout out to Paul at the front desk. Upon check in, he gave me all the local knowledge, right down to where to watch the sunset. I really enjoyed my stay and even though it was a work week, I was easily able to enjoy the Everett waterfront.

Elizabeth and Paul were outstanding managers at this location and make sure that our stay was comfortable and we had everything we needed. Both were extremely professional.