Guest User
March 5, 2024
Service: I experienced the darkest moment of my life at this hotel.
After taking a plane for more than ten hours, I arrived in Melbourne and was about to enter this hotel to transfer. I was alone with my child. Since I didn’t bring cash or credit card, I wanted to use Apple Pay to pay the deposit, but they didn’t allow it. He said that I could only go out to get cash at 10:00 pm without any traffic, and then kept trying to argue with me, saying that I didn't bring a credit card. I did forget to bring it, but I should think of a solution at this time.
Their manager didn't think of a solution, but repeatedly told me why I didn't bring it with me. It was clearly required on the booking platform.
In the end, I cried and told them how they could let me check into the hotel.
He said he was a manager and called his supervisor before allowing me to move in.
From coordination to check-in, it took more than 40 minutes.
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