Orange Tree Resort Emeishan

Orange Tree Resort Emeishan Reviews

Orange Tree Resort Emeishan

No.26, south section of Mingshan Road, Eshan Street, Emeishan, Sichuan, ChinaSee Hotel Details
Orange Tree Resort Emeishan
Orange Tree Resort EmeishanOrange Tree Resort EmeishanOrange Tree Resort Emeishan
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Guest Reviews

9.5/10
Outstanding
1848 review
Verified reviews
Location9.6
Amenities9.3
Service9.7
Cleanliness9.6
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All reviews(1848)
Positive reviews(1833)
Reviews with photos/video(419)
Relaxing hot springs(275)
Delicious breakfast(162)
Perfect for kids(150)
Offers pick-up/drop-offs(120)
Clean pool(113)
Tasty coffee(32)
Has play area for children(24)
Negative reviews(15)
Guest User
Queen Room
Stayed in Nov 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 26, 2025
Good place ,near railway station, staff all friendly and take care,free car pick up at railway station ,welcome coffee and snack
Response from Property: ❤Intimate service Treasure Hotel❤Grateful to meet the family with five-star praise, and thank you for sharing your stay experience with us in your busy schedule. We have been committed to providing travelers with 'Carefulness and friendliness are our service standards. With your recognition, all staff are more motivated~~ There are also freshly ground coffee and handmade snacks to eliminate your travel fatigue~ Your satisfaction is our greatest motivation. We look forward to your visit again. We will continue to provide you with quality services. I wish you a pleasant journey and a happy life!
Anonymous User
2-bed Room
Stayed in May 2025
Solo traveler
23 review
10/10
Outstanding
Posted on Jun 17, 2025
I'm so impressed with this hotel/resort. It gives the vibe of luxury and comfortability. Its location is so close to Emeishan Railway Station. If you don't carry big luggage, you could wait for the bus Line 13. It's only four bus stops away, opposite a gas/patrol station. For me, I boarded a taxi from the train station and the hotel paid for it. The staff were wonderful and helpful to me. As I don't speak Chinese, they were eager to help, using the mobile translation app, to make sure my stay was comfortable and convenient. The room I stayed in was huge, with two queen size beds, decorated to accommodate a family with children. I love the big private bath tub next to a wide window, allowing you to enjoy the view. It's clearly designed for families with young children. There was even a big giant teddy bear and a tipi in the middle of the room for kids to enjoy. The hotel also has a full size swimming pool. Unfortunately, I didn't get to use it as I spent a lot of time in my huge private bath tub. I want to give special thanks to Ms. "Little Horse" for being so welcoming and helpful. She even gave me a bottle of drinking water when I checked out and arranged a taxi for me returning to the train station. Impressive!
Response from Property: 尊貴的橘子樹人，您好！非常感謝您花費寶貴時間分享如此詳細的入住體驗！我們無比欣喜得知您對酒店的奢華氛圍、便利位置、家庭友好的房間設計以及小馬女士的服務感到滿意。您的認可，尤其是對細節的讚賞（如浴缸景觀、泰迪熊和帳篷），讓我們倍受鼓舞！ 感謝您貼心分享交通路線（13路公交/出租車提示），這對其他旅客很有幫助！ 能通過翻譯軟件為您提供順暢溝通，是我們的榮幸。國際客人的舒適體驗始終是我們的重點。 泰迪熊和帳篷正是為像您這樣的家庭打造的歡樂空間！ 您對她周到服務的肯定（如安排出租車、贈送水）我們已特別轉達，她表示能為您提供幫助非常開心！ 希望下次您能體驗我們的全尺寸泳池，或許可以和孩子一起暢遊哦～ 再次感謝您的信任！若未來重遊峨眉山，請務必聯繫我們，我們將為您預留同款家庭房，並準備更多驚喜。祝您旅途常伴温馨，期待與您重逢！
Hachiko16
Family-friendly Family Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 4, 2025
We really enjoyed our stay at Orange Tree Hotel. The room was clean, comfortable, and nicely decorated. The location is great for exploring the nearby mountains. Big thanks to Xiao Yang, our housekeeper, who was always smiling and super helpful. Would definitely stay again!
Response from Property: Dear Orange Tree Family: Hello, Thank you for choosing to stay at the Orange Tree Resort Hotel in Mount Emei and sharing such a warm stay experience! We are very happy to hear that you are satisfied with the cleanliness and comfort of the room, the decoration style and the superior location - it is our greatest honor to make your journey more convenient and pleasant. Xiao Yang will be very happy to know your praise! She is always proud of her enthusiastic and meticulous service. Your recognition is a great encouragement to her and our team. Looking forward to your visit again, we will continue to create more unforgettable travel memories for you with caring service and comfortable accommodation environment! If you have any needs, please feel free to contact us. I wish you a pleasant journey and look forward to seeing you again!
Suet Foong
Deluxe 2-bed Room
Stayed in Feb 2025
Traveling with friends
8 review
5.0/10
Posted on Mar 27, 2025
The hotel is a bit run down. The room is very big. And that makes the room temperature very difficult to adjust. We chose this hotel for the private hot tub. But, the design of the hot tub is not ideal. I mean the material used to construct the hot tub is marble, even with 100% hot water pouring, we dare not get our body near the edge of the tub, not to say lean comfortablely while relaxing during the hot tub hour. The marble is way too cold to even touch. The breakfast served 'seem' to have lots of variety, but nothing tastes good. I mean this hotel doesn't serve guests with heart, which is very sad.
Response from Property: ❤Sincere apologies❤Dear Orange Tree family, thank you for your detailed feedback. We sincerely apologize for the poor experience you had with the hotel bathtub and breakfast. The management attaches great importance to your feedback. We deeply apologize for the issues with the bathtub material and breakfast taste. The engineering department has been arranged to evaluate the bathtub renovation plan and redesign the menu with the chef team. A special rectification meeting will be held this week to address the shortcomings in facility design and catering. If it is convenient for you, you can call us directly to apologize and listen to more suggestions. Your experience is very important to us. We hope that your family will come next time to witness our changes and improvements. We will work hard to do better. We hope that our service can bring you more surprises and touches. We look forward to seeing you next time!
Ong Calvin
Family-friendly Family Room
Stayed in May 2025
Family
5 review
9.5/10
Amazing
Posted on Jun 10, 2025
The room is spacious and clean, close to attraction main gate
Response from Property: 尊敬的橘子樹家人：您好，很高興您選擇入住咱們酒店，喜歡我們寬敞乾淨的房間以及便利的位置。確實，酒店緊鄰峨眉山景區報國寺附近，能讓您的遊玩更加輕鬆省時。您的滿意是我們最大的動力，期待下次為您帶來更舒適的入住體驗！歡迎您隨時回家~
VJH
Superior Queen Room
Stayed in Sep 2024
Couple
6 review
9.0/10
Great
Posted on Oct 14, 2024
A good hotel. The staff did not speak English but they tried very hard to help. A special appreciation I give to Xiaoyang who tried very hard to help us.
Response from Property: ❤服務致上❤衷心感謝家人入住橘子樹度假酒店，也非常感謝您的入住和花時間和我們分享入住體驗，我們力求為每位家人提供貼心細緻的服務，酒店的我們力求為每位客官提供貼心細緻的服務，不足之處也反饋至相關部門進行培訓和改進。温馨體貼的服務向客官展示酒店獨特的魅力，家人的鼓勵是對酒店最大的支持和鼓勵，我們會用心服務好每一位家人，期待您在不久的將來再次光臨，祝生活愉快！
Chin
Queen Room
Stayed in Oct 2024
Family
12 review
8.5/10
Very Good
Posted on Nov 27, 2024
This hotel is a nice hotel. The only drawback was there is not nearby Eatery.
Response from Property: ❤寶藏酒店❤好心情每天照常營業，煩心事永遠打烊。感謝家人百忙之中分享您的入住體驗，酒店位於5A景區峨眉山腳下，名山路南段的“山水峨眉”別墅區，屬於度假型小區，酒店周邊環境優雅，夜晚安靜，不會有任何嘈雜的聲音影響睡眠質量，酒出門右轉3分鐘左右車程有一條美食街，各種特色美食彙集在一起，到達天下名山山門也衹有幾分鐘的時間喲！同時酒店免查房、免按金、免費礦泉水、等等，一樓後花園也可以約上三五好友品茶、暢聊人生。非常感謝家人的用心點評，同時也是我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您再次回家！
Henny Kosasih
Theme Design Family Room
Stayed in Dec 2024
Family
63 review
9.5/10
Amazing
Posted on Jan 8, 2025
Has children playground. Lobby nice. Staff helpfull
Response from Property: ❤入住滿意 親子度假❤每一個美好的瞬間，都是生活中的小確幸，感謝您選擇峨眉山橘子樹度假酒店並分享您的入住感受，得到您的肯定與滿意是我們最大前行的動力，小橘子們將繼續保持這份高品質的服務理念服務好每一位客人，竭力為每一位家人打造舒適温馨的入住體驗，您記住了在這裏的美好時光讓我們心裏很感動，願時光不辜負、願與您再次相逢，歡迎回家~
Anonymous User
Twin Room
Stayed in Jun 2025
Family
11 review
9.5/10
Amazing
Posted on Jul 30, 2025
The environment is nice, the price/performance ratio is very high, and there are not many people. The only thing is that the swimming pool is not open until 2 pm. The next morning, when I wanted to go swimming, I found that it was not open. Many hotels are open all day. I was given coffee when I checked in, snacks in the evening, and a gift when I left the next day. The service was perfect.
Original TextTranslated by Google
6/7
Response from Property: Dear Orange Tree family, Hello! Thank you for choosing to stay with us and for taking the time to share such a thoughtful review! Your recognition is extremely important to us, and we are particularly honored by the perfect rating for our service. Regarding the pool hours, we understand your regret. To ensure water hygiene, safety, and equipment maintenance, the pool is currently operating on a staggered schedule (2:00 PM - 10:00 PM). We have shared your feedback with the management team, and will evaluate the possibility of optimizing the hours based on guest needs. If you visit again, please contact the front desk in advance, and we will do our best to arrange a more flexible experience. We are delighted to hear that you enjoyed our coffee, Orange special offers, and departure gifts; these little surprises embody our customer-centric approach. We look forward to bringing you an even more perfect vacation experience on your next stay!
Guest User
Queen Room
Stayed in Apr 2025
Solo traveler
40 review
10/10
Outstanding
Posted on May 14, 2025
First of all, I want to thank the front desk clerk. I didn't remember her name. I arrived at noon. When I checked in, I asked about the tour guide of Mount Emei. She explained it to me very patiently and clearly. In addition, the room was clean and the breakfast was rich.
Original TextTranslated by Google
6/7
Response from Property: Dear Orange Tree family, thank you for choosing to stay with us and for taking the time to share your experience! Your satisfaction is our greatest motivation and the best recognition of our work. Regarding the front desk colleague you mentioned, we've passed your praise on to the team on duty that day. Although you didn't remember her name, your kind words are truly inspiring to our entire front desk team. Providing guests with clear, professional local travel advice is our priority, and we're glad this information helps you better plan your trip to Mount Emei. We're also delighted that you enjoyed the cleanliness of your room and the quality of our breakfast. We maintain strict hygiene standards and are committed to providing a rich and varied breakfast menu, and we're deeply grateful that you felt this dedication. Please feel free to let us know if there's anything we can improve, or if you'd like us to provide any personalized services on your next visit. We look forward to providing you with warm and thoughtful service again on your future trips!
Guest User
Family-friendly Family Room
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 8, 2025
The environment is super good, there is a hot spring pool, which the children like very much. The breakfast is also good, and there is free coffee. The housekeeper is very attentive and considerate.
Original TextTranslated by Google
Response from Property: Dear Orange Tree Family: Hello, Thank you and your family for choosing to stay in our hotel and sharing this wonderful experience with us! We are very happy to see you mention "The children like the hot spring very much! It is the original intention of our parent-child facilities to let the children have fun~ The breakfast and free coffee have been recognized by you, which also encouraged our chef team (they insist on making them every day, hoping that you can start a vibrant day with delicious food✨). What touched us even more was your affirmation of the careful service of the little housekeeper-(I conveyed your praise to her as soon as possible, and she shyly said "This is what should be done"~) Your satisfaction is our greatest motivation, and we will definitely continue this warmth! I look forward to you bringing your children to unlock more happy times next time! I wish your family happiness and look forward to seeing you again~
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Traveling with friends
5 review
9.5/10
Amazing
Posted on May 1, 2025
The room is OK, and it is very close to Mount Emei Station. There is a gym and swimming pool in the hotel, but the breakfast is not very delicious, and the private hot spring water is only about 30 degrees, which is not very warm.
Original TextTranslated by Google
Response from Property: Dear Orange Tree Family, thank you for choosing to stay in our hotel and sharing your stay experience! Your feedback is very important to us. The following is a response to the key points you mentioned: I am glad that you are satisfied with the room layout and location! We are adjacent to Emeishan Station, which is convenient for guests to travel quickly. We look forward to your experience of more room types next time. We are very pleased to know that you used the gym and swimming pool! These facilities will continue to be maintained and upgraded. You are welcome to swim and exercise again. We are very sorry that the breakfast did not meet your expectations. We have synchronized with the catering team to optimize the taste and variety of dishes. If you have specific suggestions, please feel free to inform the front desk. We apologize for the water temperature of the hot spring pool. Engineers have been arranged to repair the temperature control system. If you stay again, you can contact the front desk in advance to give priority to debugging the hot spring pool for you. We sincerely invite you to experience the improved service in the future. I wish you a pleasant journey!
Haiyanglanse
2-bed Room
Stayed in Mar 2025
Traveling with friends
129 review
10/10
Outstanding
Posted on Apr 4, 2025
The hotel is located in the central area, with convenient transportation, large and clean rooms, very convenient parking, and rich breakfast. The front desk service is enthusiastic, but the only drawback is that the toilet is very small. It is cost-effective and worth recommending.
Original TextTranslated by Google
Response from Property: ❤交通便利 乾淨衞生❤尊敬的橘子樹家人：感謝您選擇入住我們酒店並分享如此細緻的體驗反饋！很高興得知您對交通便利性、房間清潔、停車服務及早餐品質感到滿意，您的認可是我們持續提升的動力。 關於您提到的衞生間空間問題，我們已記錄您的建議，並將結合實際情況評估優化方案，力求為客人提供更舒適的入住體驗。 再次感謝您的推薦！期待在您下次光臨時，能為您帶來更完美的住宿體驗。祝您生活愉快！
Guest User
Queen Room
Stayed in Feb 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 1, 2025
The room is pretty good. You can choose tatami for more comfort. Xiaoma's service attitude is very good. The surrounding tour routes are recommended. The hotel introduction is very good. The hot spring water temperature is particularly comfortable.
Original TextTranslated by Google
Response from Property: ❤温馨服務 入住滿意❤親愛的客人，感謝您抽出時間分享入住體驗~ 看到您喜歡我們的榻榻米房型和小馬的貼心服務，真的特別開心呢！（✧ω✧） 周邊遊玩攻略能為您旅途加分是我們莫大的榮幸，温泉得到您的認可更是對我們的鼓勵~ 期待您下次回來體驗更多隱藏服務哦，祝您生活如温泉水般温暖順遂！
Guest User
Deluxe 2-bed Room
Stayed in Feb 2025
Couple
1 review
6.7/10
Posted on Apr 1, 2025
Friendly service, average facilities, poor hygiene. 1 There was a big cockroach in the room, I was a step too slow to catch it, but there is an indoor hot spring, this is unavoidable 2 The rock slabs on the two bedside tables are cracked, there is a risk of scratches 3 I wanted to find a cup to drink water, and there were lip marks on the wine glass in the drawer, which I can't tolerate
Original TextTranslated by Google
Response from Property: ❤Sincere Apologies❤Dear Orange Tree, thank you for choosing to stay in our hotel and taking the time to share your valuable opinions. We are deeply sorry for not being able to provide you with a perfect stay experience. We have attached great importance to the issues you reported and immediately took the following measures: We have contacted a professional disinfection team to conduct deep cleaning and pest control in the room, and strictly implemented the "one guest one disinfection" process for all guest room cups. The inspection frequency will be increased in the future to avoid similar omissions. The engineering department has completed the safety inspection of all guest room bedside tables, cracked rock slabs for inspection, and comprehensively checked other facilities that may have hidden dangers. Your safety is always our top priority. Although you affirmed the enthusiasm for service, we will strengthen the training of employees on the cleaning standards of guest rooms and add a "three-level room inspection system" (waiter-foreman-manager) before guests check in to ensure the quality of details. Hygiene and comfort should be our basic commitment to protect you. If you are willing to come again, I will personally arrange the room type for you and follow up the service throughout the process. Thank you again for your frank corrections, which give us the opportunity to improve. I wish you a smooth journey and look forward to welcoming you next time with a better look!