Ellaidhoo Maldives by Cinnamon

The ecological environment is very good, the diving environment is amazing, except for the front desk, other staff are very good, the room is simple but also very comfortable

I was very dissatisfied with this hotel. I notified the hotel of pick-up well in advance (and clearly informed the hotel that I would arrive in Male at 12 o'clock), but when I arrived at the airport, I couldn't find anyone holding a sign to pick me up, so I had to go to the E3 counter to find a staff member. Then I was told that because he had to pick up two other guests who arrived in Male at 15:00, it would take 15:30 to arrange for us to take the boat to the island. In fact, we did not take the boat to the island until 15:50. (I was forced to go to the airport lounge at my own expense. This arrangement is unacceptable. I was asked to wait for 3 and a half hours. At least the hotel should arrange a lounge.) When I arrived on the island, the front desk said that there were only orders on the first day and subsequent orders. The agent has refunded the money and they have not received the money, so I can only stay for one day (further bookings cannot be arranged, even if I took out the hotel confirmation form, they did not recognize it and asked me to find the agent). They were anxious to ask me to pay US$420 for the boat trip for two people to the island (but my order clearly stated US$404, and they did not approve the order of US$404, so they forced me to pay an extra US$16). After I contacted Ctrip, Ctrip After looking for a hotel, the hotel said it had found the reservation and could check in, but it had already been more than 2 hours before we went to the island (guests who went to the island during the same period got their rooms more than an hour before me). I arrived in Male at 12 o'clock. By the time I got the room, it was already after 19:30 in the evening. Excluding the hour of sailing, I wasted more than 6 hours waiting and checking in. I am very dissatisfied with the service of this hotel, so I leave a negative review. I hope everyone will not be fooled again and suffer the same experience as me. This is terrible! And the scariest thing is that after we got the room, there was a door in the room that could be opened directly to enter the room where there were already guests nearby. After we asked, their staff closed the door in another room. In case we didn't find it, we thought it was the toilet door. If we open it, what should other guests do? What should they do if they say something is missing? In short, I think the management of this hotel is very chaotic and it is not worth staying.

Unparalleled resort, perfect in every way. Especially snorkeling, unbeatable