Elkotel

I recently stayed at Elkotel and, unfortunately, had a disappointing experience due to several avoidable issues. 1. Cleanliness: Upon arrival, I discovered an old orange under the bed—an obvious sign that the room hadn't been thoroughly cleaned. To make matters worse, the shower drain was clogged with a large clump of hair, which we had to remove ourselves. 2. Amenities: There was no body wash provided in the shower, only 2 shampoos, which was inconvenient after a long day of travel. It's a small detail, but one that makes a big difference in guest comfort. 3. Breakfast Experience: We went to breakfast at 8:50 AM, well before the 9:30 AM end time. Unfortunately, almost everything was gone—no bread, eggs, sausage, pancake batter, yogurt, or even milk. When I politely asked the receptionist for help, her frustrated sigh and dismissive response ("What do you mean 'nothing'?") made us feel uncomfortable. The clattering of dishes and lack of urgency led us to leave without eating. 4. Staff Attitude: While I understand the staff member was likely overwhelmed—she appeared to be handling reception, breakfast, and housekeeping—her demeanor came across as unwelcoming, which contrasted with the hospitality we had hoped for. I share this feedback not to complain, but because I believe this hotel has potential. With more attention to cleanliness, amenities, and especially staff training, the guest experience could be greatly improved. Due to the accumulation of these issues, I kindly requested a refund for the night affected. I did attempt to raise these concerns at checkout but, despite ringing the bell and waiting, no one was available and we had to continue our journey. After repeated emails to hotel management, even via their sales representative, I eventually got an email that they would grant me 15% reduction on my stay. I said I didn't think that was adequate for the horrible experience we had. Never heard back. I think the reception never forwarded the email to be honest.

Two basic complaints. They ran out of coffee several times and the sheets were scratchy. The staff is very professional. The breakfast is very simple and plain, very pet friendly. The Location is convenient. Checking in was a bit slow with the bus load of tourist, but cordial and methodical.