Tranqueras Lodge

Run, run away! We came into town on the last bus after a wind delay for hours in Esperenza coming from PN. So it had been a long day. We were eager to rest. We rented the “little house” DO NOT DO IT! We were shown the room but open entering the sewer smell was overwhelming! Opened a window and closed the bathroom off but it was bad. There was no place to go so we stayed the night. Went on a hike in the morning but it was still there, tho not as bad, when we returned. I paid for 5 nights and stayed one. Checked out and lost $ due to no refund. Trust me, we couldn’t stay. It was that bad. Not to mention the lil house was poorly maintained, the floor flexed under our feet the bathroom was tiny and poorly maintained. The sheets were thread bare. For the same price you could do much much better. Management was not responsive. We reached out to say we were running late, not sure we’d get in before the lobby closed but never heard back. We told them about the room. The front desk (who was sweet) called the manager but nothing. Stay somewhere else. .

This hotel has very weird policy and management. The stuff tries to give you a lot of information but…they inform you that you must leave a deposit of $50, €50, or another currency in case you cause any damage—for example, if something breaks or if you stain a towel with blood or makeup. When we checked out, they accused us of breaking the front door handle, which was already in bad shape and required a lot of effort to close properly. So they kept our money to replace the lock, which I highly doubt costs even $50. They didn’t even let us speak and treated us very rudely. I wonder if there are others that had the same experience