Edinburgh: 477 hotels found

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Recent Reviews for Edinburgh Hotels

Edinburgh Marriott Hotel Holyrood

Edinburgh Marriott Hotel Holyrood

4.3/5131 Reviews
Edinburgh Old Town
We walked in with normal legs and feet, but the front desk staff arranged a disabled room without saying anything, and it was a connecting room. We went downstairs to ask for a change of room, and the front desk staff arrogantly said that all the double rooms in the hotel were disabled rooms, and insisted that I had booked a disabled room. We asked the front desk to bring the record in their system that showed that the disabled room was booked, but they refused to give it to us. In the end, we changed to a normal room (so it was not because the hotel had no rooms). When checking out the next day, another front desk staff said that the hotel only had 4 disabled rooms in total, and it was impossible that all double rooms were disabled rooms. It turned out that the front desk staff lied the night before. When the hotel had normal rooms, they changed the normal rooms booked by customers who did not need special support to disabled rooms without asking in advance, and they wanted to deceive customers. I couldn't believe that I was staying at Marriott.

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