Home2 Suites by Hilton Eau Claire South

I’ve stayed at many Hilton properties over the years and have always had great experiences — until now. Unfortunately, my stay at the Home2 Suites in Eau Claire was the first time I’ve ever received such poor service from a Hilton brand. During my stay, there was loud and unruly behavior in the middle of the night that the hotel failed to properly address. After a restless night, I politely asked for a late checkout so I could get a bit of rest before driving the next day. The front desk was short and dismissive, saying only that they had “given out enough late checkouts.” There was no explanation, no courtesy, and certainly no empathy for the situation. I was simply told, “Be out at 11.” It’s disappointing to see this level of customer service from a Hilton property. I would recommend choosing another hotel in the area and staying here only if absolutely necessary.

I liked that it was close to the mall I didn’t like that we came down to breakfast at 9:10 and most of the food was gone and they didn’t make more. They just started shutting things off early and closing the curtains.

Home away from home. This motel is by far the nicest stay we have had in a long time, Great breakfast, updated and very clean, Nice full size refrigerator, dishwasher, extra dishes, It felt like I was home.