Fairfield Inn & Suites Lancaster East at the Outlets

Very pleasant stay will come again

Review for Fairfield Inn Lancaster East Near Outlets We booked this hotel for a quick family trip, excited to enjoy a couple of days off with our kids. Unfortunately, our experience was so disappointing that I feel compelled to share it in detail, hoping Marriott corporate will take this seriously. Room Condition (Unacceptable): From the moment we walked in, the room was clearly not up to Marriott standards. • Stains on the couch and a large stain on the curtain were the first things we noticed. • A fitted sheet was lying on the floor — apparently left behind from a prior guest. • When we requested housekeeping, we returned hours later to find the room still a disaster: the sofa bed left open with a blanket tossed on it, a pillow placed in the window sill, no vacuuming, no soap replenished, and footprints still visible on the bathroom floor. • Worst of all, the same sheet that had been on the floor was now placed on the table. With young children, this was not just sloppy — it was unsanitary and disturbing. We notified the manager, who was polite and apologetic, but it was clear he was not the one responsible for cleaning. He even offered to clean it himself, which we declined because it’s not his job. I ended up cleaning the room myself, which is not what anyone expects when paying for a Marriott property. Breakfast Experience (Deeply Disappointing): Breakfast was one of the main reasons we chose this hotel, but it turned out to be the biggest letdown. • We were told waffles are only served on weekends. This makes no sense when families book weekday stays specifically for breakfast included. • On top of that, nearly everything was out on the second day: plain bagels , muffins, cream cheese, yogurt, English muffins, and even bananas (one of the few things my toddler eats). • The only options left were scrambled eggs and blueberry bagels. My older daughter doesn’t eat blueberry bagels and was upset having only scrambled eggs. My toddler had almost nothing to eat without bananas or yogurt available. • Every time we asked staff about missing items, we were met with a laugh and “sorry, we’re out.” I even spoke directly to the person in charge, suggesting that if so many items were unavailable, they could at least open the waffle station to make kids happy. She responding stating That’s not the policy. That summed up the lack of flexibility and care we experienced — policy over people, even when children were left hungry. My kids favorite part about staying at a hotel is the breakfast and they were so disappointed that we got them food after leaving the hotel. Comparison to Other Hotels: We’ve stayed at Hilton Garden Inn in Lancaster, where breakfast options are plentiful (including vegetarian-friendly items like potatoes, cheese omelets, waffles/pancakes on weekdays, toast) and rooms are spotless. Even Hawthorne Suites by Wyndham, booked last-minute, offered far better breakfast variety. Marriott is usually our preferred brand, but this prop

I've stayed at this location multiple times over the last few years. Overall, this is a good choice in the area. The common areas are clean and look nice. Rooms are large and quiet and have everything you need. Beds are comfortable. While the rooms are clean overall, other than an extremely dusty vent by the door, they are probably in need of a refresh. Minor things really, like the caulking in the shower/tub needs replacement, ac unit had a broken door, some wear and tear on furniture, curtains have seen better days. From what I understand, this location was built 8 or 9 years ago, so a scheduled refresh may be on the books or possibly started already. Breakfast was solid for what it is.

Stayed here one night and used Marriott points so the room was free. This hotel is very conveniently located--I was at a show at the American Music Theater and it's about a three minute drive away. The room was clean and comfortable. Wifi wasn't the best, so I just used my phone as a hotspot. The breakfast was very simple--no waffles or pancakes--but everything was fresh and hot. All staff that I encountered were very friendly and helpful. Would book again without hesitation.

Stayed here for our visit to Lancaster on the way to Gettysburg. Inexpensive hotel that was clean and comfortable. Would stay again.

If you are looking for a hotel with excellent customer service, you will definitely enjoy Fairfield Inn & Suites Lancaster East at the Outlets? When we checked in at this hotel, Lori, the front desk associate, set the atmosphere for the start of our stay. She was so pleasant and made us feel welcomed. The entire stay she was most helpful with anything we need even directions to local attractions. Maggie, one of the room attendants, helped us when had a minor issue in the room. It was not even her section to handle but she went above and beyond to make sure we were comfortable. Latonya the general manager was very visible and on top of things during our stay. It is not often you get to see the GM unless you want to complain. She was there every morning greeting us and asking was everything ok. Even the dining staff was very attentive to our needs. I really enjoyed my stay at this hotel and would definitely recommend it.