Guest User
June 23, 2024
SCAM ALERT! This hotel stole my $643.80 booking fee and cancelled my reservation without a refund. I booked directly over the phone with Marriott, and they said they’d put a note in the system to request adjoining rooms, and they required that I pay for a more expensive room type. However, according to the hotel, no such note existed. When I called the morning of check-in to confirm the adjoining rooms, I was told we could have them if we changed bed types. I wasn’t happy, but I accepted the change. However, when I arrived later that day, I was told we could not have adjoining rooms at all. Though disappointed, I accepted all of this. Then I found out that the professional photo of an outdoor pool on google is from a DIFFERENT HOTEL! This photo has been up for three years, and it is the main photo on this hotel’s google business page. The Manager on Duty, Daidy, was unapologetic about this. When I asked how she’d feel if she promised her four-year-old a vacation with an outdoor pool only to be scammed, she said, “I probably wouldn’t care.” When I asked Daidy to wait so that I could contact Marriott directly about this, she cancelled my stay without refunding my $643.80 booking fee and left my family scrambling to find another place to stay. While the other hotel staff we encountered were cold and uncaring, Daidy truly seemed to enjoy ruining our vacation. She stole our booking fee without providing a room, seemingly as retribution for me asking her to hold on while I contact Marriott directly. Though I booked directly through Marriott as a Bonvoy member, they’ve been completely unhelpful. Apparently, Marriot is just a third-party booking service for their own hotels, and my refund is in the hands of this particular hotel’s unhinged management. My emails to the hotel have been ignored so far, and I’m stuck having to waste time suing them to recoup my booking fee.