The Ritz-Carlton, Bachelor Gulch

Would not return.you are land locked here with nothing to do when the runs are not open. Went to the spa and at checkout the girl behind the desk (without my asking) told me “we suggest 22 percent gratuity.” Gratuity is the customers choice and based upon the experience—it should not he dictated. I didnt ask what she thought I should tip. Is presumptuous and tacky. Prices for food and drink are not commensurate with quality. My travel partner said they added on a tip without her asking at the Spa checkout and she was informed when she said she was going to run upstairs to get cash to tip. Theres an additional $60.00. “Resort” fee per day plus an additional “civic assessment” fee of 50.00 per day (whatever that is) in addition to your room rate—what is an additional $100+ a day for when there are no activities except a morning hike? Also, you have to cancel 30 DAYS in advance..where does it say that when you book? Nowhere. Went nov 29-dec 3rd.i chose to stay at the sonnenalp for 2 of the 4 nights even though i paid for 4 at the ritz.the sonnenalp was a much better 5 star experience with excellent food and non-insulting prices on food and drink. So many other better high end choices!

I had such a great time here. The rooms were clean, comfortable, and felt really inviting after a day of exploring. The staff was friendly and helpful, and the service was excellent from start to finish. The whole property has a beautiful mountain vibe that makes it easy to relax and enjoy your time. I would definitely recommend this place to anyone looking for a mix of comfort and luxury in a gorgeous setting.

Stayed here this past week and had an absolutely wonderful experience. From start to finish, the staff was gracious, attentive, and endlessly kind. I’m especially grateful to Julio at the front desk, who went above and beyond in helping with my mom’s mobility needs. Thanks to everyone for such a lovely stay — we’re already looking forward to returning.

Very mixed reviews on this Ritz. Beautiful property with stunning architecture - makes you wonder how they transported everything uphill. - Front desk staff excellent - covered for faults of others - You take an absolute butt-whipping on prices here - $60/day parking even if car never moves; $60/day resort fee; something like $45/night in local lodging fees. The most expensive food and drink outside of a major metro area. You're looking at $1,000/day for a party of two -Cruise prices. In season probably $20,000/week with ski tix for a family of four. $500/day parking for non-guests during ski season to deter park-and-skiers. - Biggest disappointments were furnishings. Two queen beds like marshmallows. Couldn't sleep on them for half the week. Side chair and desk chair had no back support and we had to ask to get them changed - which they did at 8pm. Props. - Hotel did provide transport into Avon to save a few bucks on dining and drinking. - This Ritz is beyond Ritzy and really only suitable for the very well-heeled. - Valet and bell staff above average. - OKAY. Here's the really big issue. 80% of the staff cannot speak English at a kindergarten level. MANY miscommunications - like "is the room done?" "Yes, we would like housekeeping today." They need to have an ESL class after hours so staff can COMMUNICATE. Totally get it was off-season - and it showed with numerous restaurant, bar, and facilities closures. - Was it a special experience - yes. Was it something I'd do again - no.

This was a disappointing experience. For a five star hotel, the value for the price was just not there. The food and drink in the lounge area was average and extremely overpriced. The ambience, visually, was very nice but throughout the day the music was loud and had a continuous techno beat, which did not promote relaxation or conversation. The same was true outside on the patio. Our dining experience at Wyld restaurant was undeserving of a Michelin star rating and again, was grossly overpriced. Errors were made with our drink order so we had to leave over $100 of disappointment on the table, without apology from the staff. I do believe they were understaffed but then they should have reduced the number of reservations in order to take care of their dinner guests in the manner expected of an upscale restaurant at a five star hotel. The room was spotlessly clean but offered a view of the adjoining patio and the building. We came to the mountains to appreciate the Mountain views. This trip was a very rare, expensive splurge for me and absolutely not worthy of the price.

Black widow spider bite confirmed! Dan Dickhart (GM) has still not responded to a medical issue in addition to other issues, including criminal activity. Someone stole my bottle at Apres Ski on Sunday Feb 16th, the guy was identified and allowed to remain. Entrance and luggage service was also sub-standard. I love Star and RC but this stay felt like a Residence Inn. Please do better - Bonvoy Corporate and legal representation will be in touch.