The Royal Hotel by Coastlands Hotels & Resorts

The Royal Hotel by Coastlands Hotels & Resorts Reviews

The Royal Hotel by Coastlands Hotels & Resorts

267 Anton Lembede St, Durban, KwaZulu-Natal, 4000, South AfricaSee Hotel Details
The Royal Hotel by Coastlands Hotels & Resorts
The Royal Hotel by Coastlands Hotels & ResortsThe Royal Hotel by Coastlands Hotels & ResortsThe Royal Hotel by Coastlands Hotels & Resorts
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1 night

Guest Reviews

7.8/10
Good
27 review
Verified reviews
Location7.8
Amenities7.6
Service8.0
Cleanliness7.9
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All reviews(27)
Positive reviews(10)
Reviews with photos/video(3)
Negative reviews(6)
Guest User
Room Royal Queen Deluxe Room-Single
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 28, 2025
The reception was amazing. Stuff was very friendly breakfast was always amazing. They cleaned my room well. Rooms are very big and spacious. Completely worth it
Guest User
Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View
Stayed in Jul 2024
Business traveler
17 review
10/10
Outstanding
Posted on Sep 8, 2024
Very nice Location in Durban CBD closed to the beach approx 1km. Long history hotel. Professional and friendly stuffs with perfect services.
Guest User
Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View
Stayed in Jan 2025
Family
8 review
3.5/10
Posted on Feb 10, 2025
Not suitable for a solo traveler. There are a lot of political rallies, the elevators are packed, very noisy,
Guest User
Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View
Stayed in Jan 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Feb 5, 2025
Great service, stuff is so kind. They ensured to check everything is working well and explaining. I love how they treat customers
Guest User
Room Royal Queen Deluxe Room (Qdbs)
Stayed in Jan 2025
Couple
6 review
8.5/10
Very Good
Posted on Feb 5, 2025
Additional cleaning materials can be made available. If the ceiling lights be replaced by chandeliers it will give the old hotel a best fill of pre-colonial era
Siphathisene Dube
Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View
Stayed in Nov 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 1, 2024
Great facility with a very spacious room, friendly staff and great location whether you are using your own car or public transportation.
Guest User
Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View
Stayed in Jul 2024
Business traveler
9 review
8.0/10
Very Good
Posted on Nov 10, 2024
It's just so-so. It's quite old and the price is not low.
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Guest User
Stayed in Jan 2024
Other
4.0/10
Posted on Feb 29, 2024
My wife and I stayed at the Royal Hotel overnight, during March, 2022. We used an elevator to get to our room, and noticed a large dead cockroach lying at the entrance to one of the three elevators. The entrance carpet of our room was damp, and the other carpets and easy chairs were shabby. The curtains were not ironed, and the windows were smudgy. The bathroom basin had a good share of mould around the top of the basin. The room fridge was totally empty, and after our trip to get to the hotel, we were thirsty, but there was no water bottles in the fridge. We complained at the front desk,and afterwards one of the staff brought us two small bottles of water and charged us Twenty-Five Rand per small bottle. There was a kettle in the room, with tea/coffee making facilities. The bedside lamps were strange, and were not matching at all. The shower and toilet were in good working condition. We took the elevator at about 09h30 the next morning to check out, and the cockroach of the night before, was still in front of one of the elevators. We decided to order coffee and scones at the coffee shop. The picture on their website displays a cake stand, filled with a variety of delicious cakes. The cake stand was empty. It seems that the regular business lounges were closed. The tragedy of this experience is that The Durban Royal Hotel has always been, over many years, one of the most famous and popular hotels in Durban, that was regularly used by businessmen and international travellers to Durban. It appears that there was a great lack of care or concern for guests at this hotel during our stay. This hotel is located in the central gardens square of Durban, and could be unsafe to walk around outside the hotel? Numerous tramps and beggars hang around. Sadly, we will not be staying there again.
Guest User
Stayed in Dec 2023
Other
2.0/10
Posted on Jan 28, 2024
Terrible terrible.. we booked 3 family rooms . Not very clean bed sheets + line were stained , they told us it a chemical used to wash😏 … the wife doesn’t work in the rooms you have to be in the corridors for it to work . The tv was not working . The breakfast was awful we had terrible stay to be honest luckily it was just one night . We booked else were. I wouldn’t recommend if you want your nest stay while in Durban…
Guest User
Stayed in Jan 2023
Couple
10/10
Outstanding
Posted on Feb 20, 2023
My husband and I had a lovely stay at the royal hotel, efficient service from staff at the hotel, dinner and breakfast was delicious, room was clean and comfortable, service at Fleur De Lis spa was good, we would definitely be visiting again
Guest User
Stayed in Aug 2022
Family
2.0/10
Posted on Sep 5, 2022
Everything was fine, friendly staff and good food. We were at floor 11th. I was worried and I went to check the emergency exit, they were both LOCKED with a padlock!! In case of fire there will be no way out!! unbelievable!! It’s a pity because it was a clean place with friendly staff.