Dongyi Dunhuang Hotels and Resorts

We were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better. To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice. However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing. The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part. To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived. So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.

Excellent place to stay in Dunhuang! Room is big but cozy and decoration is exquisite. Breakfast is hearty and you can have sparkling wine early morning 😀 Price is on the high side but hotel made up for it with top notch services! At night they have several cultural activities in offer. I was able to join 2 of them and it was pretty fun! Plus they have me free cocktail on my last night there. Two thumbs up 👍👍

The room is spacious and extremely comfortable. The service is excellent, and I was able to communicate with the staff via WeChat. The hotel offered a cultural class to help me better understand the Mogao Grottoes, which was very informative. The breakfast provided was delightful.