Four Points by Sheraton Dunhuang

A real-life experience from a long-time Ctrip user: Expectations and reality are far from perfect, not recommended for family travel. > As a long-time Ctrip user, I'm committed to being objective and responsible. This is the second time I've reviewed a hotel in detail. This summer, I took my children on a Qinghai-Gansu Grand Circuit tour and had high hopes for your hotel. However, the actual experience was deeply disappointing, falling far short of expectations and the price. Here are a few personal reflections for other family travelers: > 1. Facilities and Environment: The hotel's exterior is acceptable and meets basic standards. However, the business class room we stayed in felt noticeably cramped. Even a standard-sized suitcase was extremely difficult to unfold inside the room with a child, and the space for movement was severely limited, making it less than family-friendly. > 2. Dining Experience: The breakfast and restaurant service were average and met basic needs. However, the attention to detail in the dishes was a concern, with several instances of questionable cleanliness (for example, black spots on broccoli), which directly impacted the dining experience and confidence. > 3. Service Experience: This was the most disappointing aspect of our stay. From check-in to check-out, the entire service process, while comprehensive, was highly standardized yet coldly executed, lacking the warmth and proactive care expected. Staff interaction was stilted, creating a sense of alienation rather than a sense of welcome, failing to create any pleasant or memorable "feeling." > In summary, based on this experience, I must express a clear "not recommend" position. The core reasons are: > The overall experience offered by this hotel, particularly its core service quality and comfortable space, is seriously disproportionate to its positioning and price point. For travelers seeking value, a comfortable space (especially families with children), and warm service, there may be better options within the same budget.

The newly opened hotel is very high-end and classy. It was the first time I brought my family to Dunhuang. The lobby manager Anna was very warm and thoughtful. She upgraded our room for free and sent our luggage to the room. The front desk lady Sunny checked us in quickly. The overall service was excellent 👍🏻 Thumbs up,

The overall experience was good. Miss Anna at the front desk warmly welcomed us. The room was clean and there were welcome fruits. It was very convenient for the robot to deliver the takeaway upstairs. Parking was also very convenient. The breakfast was also good. Recommended!