Fenway Hotel, Autograph Collection

Guests praise the friendly and prompt customer service, stunning water views, and convenient downtown location, ideal for a romantic seaside getaway.

First let me start off with the positives -- love the Jazz vibe; the staff was absolutely wonderful -- smiles and hellos every time we saw them and they all wished us Happy Anniversary; dinner and Sunday brunch at the Hew was fabulous; loved live Jazz at Brunch and on Monday night in the lobby while sipping drinks and having meal at the bar; room was immaculate; rooftop bar very lively and fun. Now unfortunately for some negatives -- we had a standard King room which was nicely appointed but the bathroom had no storage for toiletries forcing us to line them up on the window sill; the shower pressure was low and very hard to open/close the shower door even after they sent someone up to try to fix it; no handles on shower door or in shower which seems unsafe; pool courtyard needs a refresh badly -- only 2 very worn umbrellas for the blazing Florida sun; cushions worn and faded; no bar service. The courtyard could be fabulous with the addition of a couple of cabanas, at least a dozen umbrellas, some flowers and more greenery, and bar service. It's large and spacious and deserves some love! As part of the Autograph Collection, we think it needs some sprucing up and improvements to make it a stand-out property!

Everything was great. I especially liked the bar in the lobby-a quiet option for a night cap after dinner. My husband had an espresso and I had a really lovely old fashioned. The whole staff was really sweet, easy to communicate with and the room was immaculate. I also recommend the chèvre grits. We will be back!