Extended Stay America Suites - Columbus - Tuttle

Convenient location near Walmart, Best Buy, Tuttle Crossing, and Classic Bar. Friendly staff offering excellent service and restaurant recommendations. Close proximity to a mall is an added advantage for travelers.

I cannot recommend staying at this hotel. We were misled by the ratings. It is difficult to comprehend how this place has achieved a score of 4.4 out of 5. We were on vacation and had booked a suite for a family with children, but this hotel entirely ruined our plans. It was an awful experience. A strong, unpleasant odor is the first thing that strikes you upon entering the room and a urine smell in bathroom. The bedding was disgusting, stained (it was unclear whether it was food or bodily fluids). The room was filthy, with a dirty floor, dirty curtains, broken and half-open windows, a dirty couch, and clear evidence of poor housekeeping. We could not sleep due to loud noises late at night. The toilet was dirty, the door handle was broken, and the bathtub was filthy with green mold around the drain. I had to ask for an air freshener from the front desk to make it somewhat livable for a night, but the air freshener did not work at all. We had booked the hotel for two nights, but since we arrived late, we had to stay for one night and checked out the next day. The issues were conveyed to the front desk directly and through email, with pictures sent to the manager, but no steps were taken to resolve them, and we were not offered a room change. Avoid if you can!

There were bugs on the floor, mold in the bathroom, the faucet was barely attached, the staff didn’t want to provide clean towels… when asked why room wasn’t serviced or trash collected I was told “this isn’t a full service hotel”, one of the AC units in the room was out. Would not recommend, would not stay again.