Extended Stay America Suites - Columbus - Tuttle

Comfortable but breakfast was poor and no amenities at all. So, please improve these two points.

I’ve been here for a few months now and the service is amazing Especially Mrs Shariese she’s very helpful and made my stay even easier

Shariese is the absolute BEST !!!! She made our stay worth every penny . The room was clean & free from smell . She made sure we had everything we needed for an amazing stay . THANK YOU SO MUCH SHARIESE

The room had holes in the carpet, bathroom was disgusting including the tub caulking was missing in areas in and around the tub. The front desk did inform of the shower pull drain being broken however the entire room was very unclean. The room was on the 3rd floor and when you got off the elevator the heat hit you in the face. Terrible stay

Meh Had to look for a front desk person to check me in. Room could have been cleaner. Couldn’t adjust temp in room. Felt like the floor wasn’t sturdy in some places in the hallway, and felt the same way in bath tub. Shower fixtures were very hard to adjust

I cannot recommend staying at this hotel. We were misled by the ratings. It is difficult to comprehend how this place has achieved a score of 4.4 out of 5. We were on vacation and had booked a suite for a family with children, but this hotel entirely ruined our plans. It was an awful experience. A strong, unpleasant odor is the first thing that strikes you upon entering the room and a urine smell in bathroom. The bedding was disgusting, stained (it was unclear whether it was food or bodily fluids). The room was filthy, with a dirty floor, dirty curtains, broken and half-open windows, a dirty couch, and clear evidence of poor housekeeping. We could not sleep due to loud noises late at night. The toilet was dirty, the door handle was broken, and the bathtub was filthy with green mold around the drain. I had to ask for an air freshener from the front desk to make it somewhat livable for a night, but the air freshener did not work at all. We had booked the hotel for two nights, but since we arrived late, we had to stay for one night and checked out the next day. The issues were conveyed to the front desk directly and through email, with pictures sent to the manager, but no steps were taken to resolve them, and we were not offered a room change. Avoid if you can!