Novotel Hotels in Dubai

(Please note: we ended up having a FAMILY SUITE - ocean view (free upgrade because they were full). Not the Standard Family Room with City View, as is titled here.) We had a great time here. The room service menu is great and we ordered a lot from it and didn't leave the hotel - we chilled, looking at the wonderful view of the water/city side, and ate room service for all our meals.The staff are lovely and welcoming and the water view is nice. We were happy with our stay. The wall is really cute, with no painting, but a desert photo as a full-wall mural. I only stayed at non-smoking hotels during the rest of our UAE stay stay, except this one - I could smell cigarette smoke sometimes when in the toilet room. Must be the vents. The carpet could do with a removal and put wood instead, as it smelt a little smokey but not that noticeable and you don't have a balcony or window. Smoking in hotel rooms seems to be an option in the UAE, given booking options at many hotels in the UAE. Overall, I had a nice time here and would stay there again for a day or 2. We were there to be close to Dubai Airport for the next morning's flight.  Again, the staff were lovely. The sofa bed was comfortable for my son. Next door is a tall building being constructed, so you may hear some noise, depending on how close you are to that - just ask to be away from that side. We were literally on the end wall and closest to it and it wasn't a bother really. We were upgraded to a family suite, on the 16th of 17th floor! It was so roomy and fantastic. So many cupboards and space and you can completely shut the door in the adults room and the kids could be out on the double-bed sofa couch. 

The hotel is at the exhibition -what is great. After a long day, it's easy to get home. The breakfast is fantastic and has lots of different options, including a local section where you can try new things every day. The hotel offers free shuttles to Dubai Mall, outlets, the beach, and other areas. It's a great way to get out after the exhibition in the evening for shopping and dinner. There's a pool on the ground floor, but I didn't try it. There's also a small 7-Eleven-like shop in the lobby where you can buy food and supplies if you need them.

Very excellent service from arrived at lobby until leaving the hotel. All staffs doing well the job with smile face. Will come again here 😉

A very well located hotel if you have work in Deira or Gold souk area. Gold sum Metro is a 3 minute walk. Cabs are available easily. Bella spa is also very good with very well trained and professional staff. Rooms are decent. Water pressure on 10th floor could be better. 10th floor is the smoking floor.

Smooth booking at Trip.com Hotel helped us with the added request of early check in with extra payment. Staffs are polite and helpful. Breakfast was with varieties items . We took buffet lunch and dinner ,not much varieties in items but it was perfect with us. One improvement , would like to suggest, the sofa cum bed for our family suite room was really uncomfortable and very much unstable. They tried to fixed once we highlighted, but still … can be improved. Thanks

Hotel is okay. Not bad. But service is a little slow. We asked for an ash tray it took an hour to arrive. The bathroom drainage is slow. When we informed, they didn’t even check just said oh it seems like it will just go slow. Then our shower time took forever because we are cautious the water will flood the bathroom floor. Anyway we found a way to remove the cover of the drainage for the water to go down.

After a disappointing stay earlier this week at another 4-star hotel in Tecom, I decided to try Novotel Al Barsha for the weekend, mainly because Swiss Butter Steakhouse is inside the hotel. My friend Hannah and I checked in with a mix of curiosity and hope for a better experience. The hotel does seem busy, which contradicts what some other guests have said. To their credit, we were given our room right away at check-in. I had booked a Superior Twin Room and specifically requested a higher floor for a better view. I also accepted a smoking room, understanding the compromise, but the overwhelming smell of smoke in the hallway left me wondering: shouldn’t a 4-star hotel manage this better? Upon entrance, to our surprise, we found a joined single bed instead of twins. We called reception, hoping to move rooms, but they offered to just separate the beds. Regret hit when we saw how small the single beds were! Honestly, if you’re tall or on the bigger side, this setup will not be comfortable—especially if you’re staying with friends or family. To add, the bed’s mattress clearly needed flipping, as there was an obvious slope that made it uncomfortable to sleep on. Adding to the unfortunate, despite being on the 25th floor, there was no view to speak of—something we were really looking forward to. It felt like a missed opportunity, especially given the hotel’s location and our specific request for a high floor. The bathroom was another letdown. The tissue holder was almost broken, the materials inside looked cheap, and the toilet bowl was not properly cleaned, with visible brown markings—pretty gross for a 4-star hotel. Thankfully, the bathtub was at least clean, so that was something. On the bright side, the highlight of this hotel is definitely their spa and pool. We were given discount vouchers for Soul and Senses Spa, and my masseuse, Shatria, did a great job. The pool is a decent size and clean, while the sauna and steam room were perfect. The health club overall is the ace of this place. For breakfast, I agree with other reviews—it’s decent. The restaurant was packed in the morning, but the vibe was good. However, they don’t escort guests to tables; you just find a seat yourself, which is fine but felt a bit unpolished. One odd thing I noticed: while housekeeping did try their best to fulfill our requests—like providing coffee capsules and water—there was no creamer for the coffee and tea. Even 3-star hotels provide that, so it was a first for me (maybe it was just the standard). Despite these minimal disappointments, I still try to see the positive side of this hotel and did my best to take decent photos that you may see for reference. Overall, it seems like this hotel mainly caters to group tourists, which makes me wonder if they’re sacrificing quality for quantity. I hope they work on improving their services, including room quality, views, and attention to detail, so they can leave a better impression of Dubai for future guests.