Corner Cairo Road - 46th St - Al Mamzar, Hor Al Anz East, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Movenpick Al Mamzar Guest Reviews
3.9/5
Good
88 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness3.9
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All reviews(88)
Positive reviews(80)
Reviews with photos/video(16)
Awesome stay(11)
Friendly staff(8)
Awesome rooms(7)
Great value for money(6)
Large rooms(5)
Negative reviews(8)
FionaClarke
Superior King Room
Stayed in Nov 2024
Couples
2 review
2.7/5
Posted on Jan 1, 2025
Shown to a dirty smoky smelling apartment and discovered that a load of water was streaming down from the bathroom lights!
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Mövenpick Hotel & Apartments Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Damir KartalCluster General Manager
Kouros
Superior Twin Room
Stayed in Jul 2024
Family
3 review
1.0/5
Posted on Aug 25, 2024
Travel Date: Early August 2024
Booking Platform: Trip.com
We recently booked a one-night stay at the Mövenpick Al Mamzar in Dubai for a layover. Listed as a five-star hotel, our experience fell far short of expectations.
Major Letdowns:
Dated and Unkempt: The apartments felt more like old, tired rentals than a luxurious hotel. Worn furniture and a single functioning bath towel for three guests were immediate red flags.
Understaffed: Encountering only one receptionist and a frequently unavailable bellboy created a frustrating lack of service.
Uncomfortable Sleep: Despite booking for three, the provided room only had a king bed. A makeshift bed for our son offered a less-than-ideal sleep experience.
Stale Atmosphere: An overall musty smell pervaded the apartment, further diminishing the appeal.
Breakfast Below Par:
Limited Choices: The breakfast spread consisted mainly of vegetables, some fruit, a single cheese option, and low-quality bread for toasting. Flies hovering near the food added another layer of unpleasantness.
Inattentive Staff: A lone attendant seemed indifferent to providing basic service during breakfast.
Positive Aspects (Difficult to Find, But Here They Are):
While the overall experience was disappointing, there might be a few redeeming qualities for some travellers:
Location: Depending on your travel plans, the location might be convenient.
Who Should Avoid This Hotel:
Anyone expecting a true five-star experience
Families with children seeking comfortable accommodations
Travellers looking for attentive and professional service
Recommendation:
We strongly advise against staying at the Mövenpick Al Mamzar. There are numerous other hotels in Dubai that can offer a genuine five-star experience for a similar price point. Consider exploring alternative options before booking here.
Additional Notes:
We have attached photos of the hotel's condition to support our review.
It's important to note that other travellers may have had different experiences. However, our stay did not reflect the five-star rating advertised by the hotel or Trip.com.
We hope this review helps you make an informed decision about your next stay in Dubai!
6/15
Memory Hall
Superior Twin Room
Stayed in Jun 2024
Other
136 review
5.0/5
Outstanding
Posted on Jul 12, 2024
High EQ staff, genuine Kindness here, Sabina at reception, Nancy at security. Observed over my stay that they are very nice with all guests. Especially wheelchair guests.
The Hotel is located at the edge of Dubai North, its the closest 5 star hotel to Almamzar beach ⛱️
Mohammad mousa
Superior Twin Room
Stayed in Oct 2024
Business travelers
7 review
3.0/5
Posted on Nov 22, 2024
Romes empty no techies, no personal things ready you have to request
Response from Property: Dear Mohammad Mousa,Thank you for taking the time to tell us about your experience at the Mövenpick Hotel & Apartments Bur Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Damir KartalCluster General Manager
Guest User
Superior Twin Room
Stayed in Oct 2023
Business travelers
1 review
1.0/5
Posted on Jan 4, 2024
It's the worst hotel I have ever seen.
1.Unbearable printed smell & so many mosquitos (Room at 1st floor,maybe 124)
2.Unstoppable noise, Complaint so many times but never solve the problem(Room 336)
3.Unpleasant service. The vehicle was late 10 mins in Jan. 2nd.
It's the last time live in such a terrible hotel!!!
Response from Property: Dear Guest,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.I do appreciate the time you have taken to write to us your concerns. I have noted the different issues that you have experienced during your stay with us here and would like to personally apologize for any inconvenience caused. All concerned departments have been informed on your complaints and the respective department heads are taking the matter very seriously to ensure that such incidents do not re-occur.We hope that you would give us another chance to be of better service to you and we will do everything possible to ensure we meet and indeed exceed your expectations.Yours sincerelyDamir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Mahnoor
One-Bedroom Apartment
Stayed in Aug 2024
Family
1 review
3.5/5
Posted on Sep 7, 2024
they were quick with the room service, and breakfast was good too
Response from Property: Dear Mahnoor, We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir Kartal General Manager
Heiko
Superior Room
Stayed in Jul 2023
Business travelers
28 review
4.7/5
Amazing
Posted on Aug 9, 2023
Nice Hotel with spacious rooms close to the airport. WiFi was fast and the room had plenty of universal outlets to charge your electronics.
Response from Property: Dear Guest,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.We would like to take this opportunity to thank you for taking the time to give us your feedback. We are pleased to read that you enjoyed the quality of rooms, services and the facilities as well as the location of the hotel. It is very motivational for all the team to receive such positive comments. Thank you for staying with us and we look forward to welcoming you back to the hotel in the near future.Yours SincerelyDamir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Guest User
Deluxe King Room
Stayed in Mar 2024
Family
1 review
3.0/5
Posted on Apr 11, 2024
It's just okay compared to other movenpick we stayed
Sakr
Superior Twin Room
Stayed in Sep 2023
Solo travelers
1 review
2.5/5
Posted on Oct 12, 2023
Have not good service the all atmosphere not good Many tools must be requested to have
Response from Property: Dear Mr. Sakr ,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us.However, I was most concerned to learn that your stay was unsatisfactory in the hotel. I am very grateful that you took time to inform us about it, as improvements can only be achieved through guest feedback.Again, thank you and I hope you will accept my apology and rest assured that at the very least, your feedback will be acted upon to ensure no repetition.I do hope that despite the shortfalls experienced, that you will allow us another opportunity to be of better service in the not too distant future.Yours sincerely.Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Ghinwa
Superior King Room
Stayed in Jul 2023
Family
1 review
3.2/5
Posted on Aug 13, 2023
The costumer service is good as welcoming and valet parking, but room service is not many items were not available until I asked two times, bathroom needs maintenance as for food I didn’t try.. for pool is too small
Response from Property: Dear Mr. Ghinwa, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your stay We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Guest User
Superior King Room
Stayed in Sep 2024
Family
5 review
4.7/5
Amazing
Posted on Oct 29, 2024
Nice place to stay
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Damir KartalCluster General Manager
Turbold
Deluxe King Room
Stayed in Jan 2025
Business travelers
10 review
3.2/5
Posted on Feb 17, 2025
Great price
Guest User
Deluxe Twin Room
Stayed in Nov 2022
Business travelers
1 review
1.5/5
Posted on Dec 27, 2022
At 3.am in the morning, the ceiling on the bed suddenly cracked and dripped continuously. We were woken up by a large piece of white wall covering falling off. We requested to change rooms, but the new room was not ready until 7:00pm that night, and we called the front desk many times to no avail. The service here requires you to keep calling and urging. We asked for a refund of the room fee for one night. The hotel manager said that I had to apply to the agent because the room was booked on the agency platform. The hotel manager kept refusing to deal with it. I have lived here for almost two months. I don’t know why such a service can increase the price in the week before New Year’s Day? The price increases by 500 dirhams every day. I suggest that you do not choose this hotel. The location is remote and the price is expensive. Whether there is good service depends on luck. Too disappointed.
Response from Property: Dear Guest,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.I do appreciate the time you have taken to write to us your concerns. I have noted the different issues that you have experienced during your stay with us here and would like to personally apologize for any inconvenience caused. All concerned departments have been informed on your complaints and the respective department heads are taking the matter very seriously to ensure that such incidents do not re-occur.We hope that you would give us another chance to be of better service to you and we will do everything possible to ensure we meet and indeed exceed your expectations.Your Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
Shemeem
Superior Room
Stayed in Jul 2023
Family
28 review
5.0/5
Outstanding
Posted on Aug 6, 2023
It was nice stay with family.. also very good front desk service..
Response from Property: Dear Ms. Shemeem Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for the great review of our hotel. We are glad that you enjoyed your stay with us, especially the outstanding service by the front office team. We will certainly share your compliments with the entire team.Thank you once again for your feedback and we do hope to see you again very soon.Yours sincerely, Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai