Southern Palms Beach Club

Prime Location: The hotel is situated directly on a beautiful beach with white sand and clear waters, offering easy access to St. Lawrence Gap’s restaurants, bars, and activities .(based on 1 review)

My family and I have been going to Sunday Buffet at Southern Palms since they had a thatched roof! We used to dive for coins in the pool that my parents threw in, then my nephews dove for coins so pretty much half a century of annual visits. We know we are patient with things on “island time” but our latest visit was very disappointing. After calling to make a specific reservation on the bar side of the restaurant we were advised we needed a cash deposit days before our arrival to secure a reservation which we made a 12:15 reservation barside…. great do we thought….. upon arrival we were told the reservation was made for buffet side which it wasn’t. Ok, we thought, no big deal we will sit on buffet side as long as it’s ok to order bar menu as not everyone wanted to eat at buffet. We had to wait until 12:30 for buffet restaurant to open (which should have been a clue that res was at bar)…..again no big deal, island life…..we were ok with that. They did accommodate us saying we could order from the bar side which is what we wanted in the first place only to have some of the party eat buffet and bar food people waited an hour to get any food!!! When we ordered they did mention it would take some time ….but an hour?? Wouldn’t have been so bad except we felt abandoned! Would have liked some ice water fill up at 30 min intervals but that wasn’t the case. Steal band is what we go for and the boys didn’t disappoint. Always professional, always excellent at their craft. Sorry Southern Palms but you dropped the ball big time. Disappointed in your staff. Guess the automatic addition of service charge to the bill gives no incentive to keep to a standard.

Return visit and we love the hotel. The rooms are clean, and there is complete pride in all the work the staff do. The selling feature of this hotel is the beach….. it’s amazing, I could spend all day watching the sea (and hopefully the sea turtles). Michaela was brilliant and a real credit to the hotel , and the new feature of the flags on the beach when you need something ;is one that I love!! David is great at the water sports but, and cherry -Ann (housekeeping) couldn’t do enough when getting us more hangers! It was great to see many of the staff the same as before. The speed of breakfast if ordering of the menu is hit and miss…. Some days it’s quick some days it’s incredibly slow! We are looking at returning again in May.