Holiday Inn Express & Suites Dothan North

good hotel in a quiet location, the breakfast is also good

I had the worst experience ever at this hotel. First, we couldn't check in until after 5:00 PM, and the entire lobby was full of people who needed to check in. There was a piece of paper saying the elevator was limited to 4 people at a time - WHY?!?! The room had visible mold in the bathroom, the safety bar was broken, and the door lock was broken. The pool was nasty. And, in the morning, they had NO TOWELS!!! We could not take showers or use the pool because they were out of clean towels at 7:00 AM. How does that happen?!?! Finally, there was no butter or forks for the continental breakfast and half the food items were unavailable. Horrible, gross, disgusting hotel. The worst ever! DO NOT STAY HERE!!!

On arrival, I looked for a luggage cart. Staff said they didn’t know where they were and told me to wait. After 20 minutes, I went looking floor by floor for a cart. Finally found one. No help from staff. Entered room, the temperature was set at 60 degrees. Freezing in the room. Next morning I went to shower. Only had Luke warm water and the faucet leaked. Went down for breakfast at 0745 and found most of the food was gone. Apparently a large group of workers pretty much cleaned everything out. No eggs, no cinnamon rolls, no yogurt, no muffins, and a bunch of rotten bananas. There were a good number of guests who came down for breakfast and encountered the same thing. Most people were pretty angry. Spoke with both staff and manager regarding this and they said they had no control over how much food each guest takes. I’ve seen people in the past walk out with a half dozen muffins and more. I mentioned perhaps limiting portions so that all could eat and was told that they couldn’t do that to their customers. I did remind them that I also was a customer and that I expect the same accommodations. I have stayed at HI Express for years and have never encountered such poor service. I don’t know if I will ever stay at HI Express again. No apologies, no empathy, nothing but BS from the staff!

Staff was friendly and willing to give information upon request. Bed was comfortable. But, there was mold in the bathroom door and walls, sink was clogged, to have breakfast you must go very early...at 8:30 am there was no coffee and some things were no longer available. The most important thing...there is NO water to drink! The small lobby store had NO water to sell and there were no vending machines in the property. We had to go to a Walmart to buy some water to prevent dehydration!!!

Good

Shower was leaking & had been for awhile