Holiday Inn Express & Suites Dothan North

good hotel in a quiet location, the breakfast is also good

Our recent stay was, unfortunately, a letdown. While the check-in process was smooth and the staff was friendly, the state of our room was a major concern. The room itself seemed clean at first glance, with a tidy bed and a dust-free appearance. However, the true problems lay in the bathroom. It was in extremely poor condition and clearly had not been properly maintained. There was noticeable black mold growing in the grout of the shower, and the toilet had several unpleasant stains that made it feel unsanitary. A clean and functional bathroom is a basic expectation for any hotel, and this one fell far short. We were very disappointed by this lack of attention to detail and cleanliness. While the rest of the hotel may be fine, the condition of the bathroom alone would prevent us from staying here again.

This was one of the worst experiences we've ever had at a Holiday Inn... we get there at 8:30 pm (Check in is at 4) - they have no rooms ready. Blame it on the computer systems and then say they over booked. We along with countless other families were turned away at 9:30 pm with no where to go - With children might I add. My mother had checked in and let us stay in their room so they drove the 2 hours back home. When we woke up there was hardly no breakfast (pancake maker was messed up, bacon was undercooked, no eggs, and bagels were hard). I hate that we ended up having to pay $185 to stay here and my poor parents had to drive home and back the next morning. Plus, to make it worse the person dealing with the ordeal was rude and disrespectful to several of the guest. Will never stay here again!

The beds weren’t cleaned had to request news spreads. The night attendant told me that those weren’t burn marks and not green stains. We got in late from an event and weren’t able to leave to go elsewhere so we took off the linen and slept on the new spread I was given

Checki-n was easy since I had reservations. Bathroom in room needed a good scrubbing. Had piece of blind on window torn and left laying on air conditioner upon entering room, not enough towels for 3 days stay in room for two people. Requested a cleaning person come and clean the room. Person came and only made the bed but took all towels and did not leave clean ones, Person did not clean anything else. Left the trash can over flowing and coffee grounds on floor beside the trash can.The next day we had a do not disturb sign out (something like that on the door), we came back to the room at the end of day and found someone had been in our room... left more towels. We had already gotten extra towels night before from the front desk. Two days there was no coffee cups at breakfast, one day no coffee, at breakfast, two days burnt bacon for breakfast. (Breakfast problems were on Friday and Saturday). Two out of the 3 nights we stayed our room key would not work. We had to go back to the front desk to get a new key. Our key wood not work on the days that we could tell someone else had been in our room. I think they control the air conditioner

Bed was very comfy and over all room was ok. Check in clerk very friendly, check out not so much. Biggest downer was coffee maker in room and breakfast place but not a coffee cup in sight. Not a very good way to run an inn. We will not return.