Garner Hotel Doswell Southeast by IHG

The hotel was not very clean in public areas. Half the screen of the tv did not work ( showed black). The continental breakfast left a lot to be desired. The sausage did not look appealing at all and was cold. The oatmeal was watery. The eggs had no flavor. The coffee machine broke and took over an hour to get it fixed. There seemed to be a staffing shortage. There was not a soul in sight anywhere around the check- in desk. I would NOT recommend this hotel. The staff were very kind and tried to be helpful but they can only do so much…..

I do not recommend staying here for many reasons. Selected this hotel for proximity to Kings Dominion and the room selection. Room was advertised as a two bedroom suite which was exactly what I was looking for. Upon check in I was told there were no more suites available. They had one set of two adjoining rooms or I could have two separate rooms. I asked how it is possible for me to reserve a room and when I show up it not be available and he just repeated that no more suites are available. I took the adjoining rooms. Neither room was rentable. There was no smoke detector in one room (just a wire hanging out of the wall) and neither room had placards on the back of the door showing EGRESS or other room safety. My understanding is these are requirements. In one of the rooms the bathroom door was visibly damaged and would not latch or stay closed. The toilet in the second room was not functioning properly (I found out the next morning this was known and they still rented the room out). I called the front desk about this shortly after getting in the room and he came in and plunged the toilet for about 30 minutes and then said it is mostly working. It was not. Neither room had a refrigerator as advertised, just empty cabinets where they were supposed to be. So we had to throw all of our leftovers away. Knowing there was no other connected rooms at this hotel and afraid that if I complained further we would have to find another place to stay late at night, we decided just to get through the night. I reported all of the issues to the front desk the next morning and was just told that they would tell maintenance. I reached out to IHG customer service. They expressed concern and assured me I would be contacted in 48 hours. Having not received that return communication after 5 days, I reached back out via email. I received a response saying I would be contacted. I did receive a call from IHG and was told that the hotel manager would call me within 24 hours. I asked what I do if I don't get that call and again was assured that the hotel manager would call me. Never got that phone call. I will definitely not stay at this particular hotel again and I'm also disappointed in IHG. So, looks like the best I can do is reach out to the local health department and warn others via reviews. I will say that the rooms felt clean and the staff members we interacted with the next morning were friendly. I hope they find a better managed hotel to work at.

Not very impressed The 1st day of my stay I told them the a/c was extremely loud and noisy - nothing done. Then the 2nd day - no hot water the 3rd day no hot water. When I asked to talk to a manager when I checked out today there was none available.