Kyriad Marvelous Hotel (Dongguan Huayang Lake University City Store) Reviews
Kyriad Marvelous Hotel (Dongguan Huayang Lake University City Store)
196 Gumei Road, Machong Town, Dongguan, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.7/10
Excellent
701 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.8
Service9.7
Cleanliness9.8
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All reviews(701)
Positive reviews(690)
Reviews with photos/video(68)
Classy environment(51)
Awesome amenities(48)
Friendly front desk staff(24)
Convenient parking(21)
Delicious breakfast(11)
Stayed multiple times(10)
Clean toilets(6)
Tasty coffee(4)
Negative reviews(11)
OmarEA
Memory Smart Room (Double Bed)
Stayed in Mar 2025
Solo travelers
2 review
10.0/10
Outstanding
Posted on Apr 30, 2025
I had a pleasant stay here, it was cheap and super modern. Please ensure to show the confirmation email in Chinese instead of English as this will make the check in faster
Response from Property: 感謝您的點評非常榮幸您能肯定酒店的服務。我們一定會以最真誠和貼心的服務回報您對酒店的信任,讓凱里亞德麻涌華陽湖酒店成為越來越多賓客旅遊度假的首選之地,再次感謝您的給力支持,真心期待與您的再次重逢,祝您生活愉快,事事順心。
Guest User
Smart Room - City-View (Double Bed)
Stayed in Feb 2025
Couples
18 review
5.7/10
Posted on Mar 11, 2025
I booked a king-size bed room. When I checked in at the front desk, I found that I was given a twin-bed room, so I called to change it. However, I went downstairs to get the room card myself. When I came back, I asked the front desk for a pair of disposable slippers. After waiting for a while, no one was at the front desk. I didn't know where they went. I went back to the room and called the front desk to get slippers, but it took a long time to deliver them. The work efficiency is too low. There was no one at the front desk during working hours. If I needed anything, it was not delivered immediately. I asked for it.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Kyriad Mayong Huayang Lake University Town. Please leave your valuable comments. Please allow us to express our sincere apologies for not being able to bring you a perfect stay experience during this stay. We have fed back the relevant issues to the relevant departments for follow-up. In our future work, we will pay more attention to service details and improve deficiencies in order to provide you with better quality and more humane services. We will continue to create cost-effective prices to meet customer needs. Thank you for your support and love! Looking forward to your next visit!
Leung Woon Ping
Smart Room (2 Beds)
Stayed in Apr 2025
Solo travelers
5 review
3.5/10
Posted on May 5, 2025
The security is extremely poor. I was scared to death by him
Someone was tortured at 3:40am, 3:40am is 3:40am right. . .
Ignore him, he copied again, I asked him who, the man's voice said to send charger up, despite the room already has a paid charger, send what charger, a girl, do not know what to do, can only scold him, than he scared all night dare not sleep, staying in a hotel for so many years, the first time like this. . .
**Still scared when I got home.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Kyriad Mayong Huayang Lake University Town. And leave your valuable comments. We have made a note of the issues you pointed out and will report them to the relevant departments. We apologize for the inconvenience caused to you and thank you for your understanding! We will pay more attention to this issue in our future work, and you are welcome to supervise our work! Thank you for your support and love, we look forward to your next visit! I wish you all the best!
jeff521
Guestroom Double Bed
Stayed in Apr 2024
Business travelers
16 review
10.0/10
Outstanding
Posted on May 24, 2024
very good. The staff are serious.
Original TextTranslated by Google
Response from Property: Dear Guest Officer, you are so cute ~ Your satisfaction is our greatest responsibility and honor. Kyriad Hotel is committed to providing guests with excellent service. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support of the hotel. We sincerely look forward to your visit again!
Guest User
Honor Double Bed Room
Stayed in Mar 2024
Business travelers
29 review
5.0/10
Posted on May 2, 2024
The scenery of Huayang Lake is really nice
It takes more than an hour to go around the lake.
One minute walk from the hotel
I would like to stay here every time I come
The front desk guy is very enthusiastic
Upgraded the room
I promised to review it for him.
The room was nice
There's a strong smell of urine in the air.
I changed the room and got the same
I suspect it's their air conditioning system.
I sincerely hope that the hotel can make improvements
I'll stay here next time.
If it happens again next time
I'll just live in Vienna.
Vienna is also good
It is a ten-minute walk from Huayang Lake.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Kyriad Mayong Huayang Lake University Town. Please leave your valuable comments. Please allow us to express our sincere apologies for not being able to bring you a perfect stay experience during this stay. We have fed back the relevant issues to the relevant departments for follow-up. In our future work, we will pay more attention to service details and improve deficiencies in order to provide you with better quality and more humane services. We will continue to create cost-effective prices to meet customer needs. Thank you for your support and love! Looking forward to your next visit!
Dancongcha
Guestroom (2 beds)
Stayed in May 2023
Family
1 review
10.0/10
Outstanding
Posted on Jun 28, 2023
The room decoration is stylish and stylish, the configuration is in place, the bedding is comfortable and hygienic, the bathroom decoration is divided into three sections, which is very practical and considerate, the smart lighting and appliances are very modern, and the service is also very considerate, especially you can check in at 10 o'clock and 14 o'clock in advance Click to check out and store your luggage at the front desk, which is really convenient. If there are shortcomings, it is my personal opinion. The full-length mirror can easily be mistaken for a passage when the light is dark, and I almost accidentally bumped into it several times: there should be a small clothes hanger in the shower room to lay down clothes, towels, etc., but the small hanger is not very convenient. practical. It's not a waste of time. Overall, it's a very good guest room. There's nothing better than it by Mayong Huayang Lake.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to review Kyriad Hotel (Mayong Huayang Lake Branch). There is the core business district of Maker Square near the hotel, which is very convenient for eating, shopping and entertainment. There are various late-night snacks nearby. The hotel has free parking, self-service laundry, etc. The rooms are equipped with intelligent voice systems to bring warmth to you and your family during your stay in the hotel. and convenience. Thank you again for your love for Kyriad Hotel. We look forward to seeing you and your family again. We wish you happiness in your family and success in your work!
Anonymous User
Guestroom (2 beds)
Stayed in Nov 2023
Couples
8 review
3.5/10
Posted on Dec 20, 2023
I have never stayed in such a bad hotel. I changed rooms twice in one night. The first time was because the chess and card room upstairs was noisy. Because I am a light sleeper, I can hear clearly what is said upstairs. OK I called the front desk and asked the front desk to talk to the customers upstairs or if they could provide me with earplugs. The front desk said there were no earplugs, and then the solution they gave me was to change rooms. I went from the fourth floor. I moved to the third floor. I thought I could spend the night quietly, but I didn't expect that the sound insulation on the third floor was even worse. I didn't understand why there would be people shouting in the corridor in the middle of the night, including early in the morning. Screaming and running, frequently opening and closing the door. No one in the hotel took care of such unqualified behavior. Or maybe the surrounding college students were just like crazy people, without any of the qualities they should have. There were still people there until 4 or 5 in the morning that night. It was noisy and screaming there. If the hotel wants to refute my evaluation, I hope it can provide the surveillance video of the third floor where I stayed that night to prove it. Otherwise, don't refute any of my words. If it's bad, it's bad.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Kyriad Hotel (Mayong Huayang Lake University Town Branch) and leaving your valuable comments. I'm sorry that I couldn't give you a satisfactory experience. Since there are many new employees recently, earplugs are available in the treasure box at the front desk. , maybe the new employees didn’t pay attention, we will also strengthen employee training. If you encounter any problems during your stay, you can contact the front desk at any time. We will continue to improve our service attitude and room quality, and strive to give you a better stay. We hope to receive your continued supervision and support. We sincerely apologize to you again. We look forward to your coming again and seeing our improvements. I wish you a happy life and smooth work!
Gongchangjunya
Honor Scenic Double Bed Room
Stayed in Apr 2023
Business travelers
100 review
9.5/10
Amazing
Posted on May 3, 2023
The hotel's hardware and software are impeccable. The main entrance faces Gumei Road and is next to Huayang Lake. The location is excellent. It’s just that there are people drinking and making loud noises on the road in the middle of the night, and sometimes there are roaring motorcycles, which may not be friendly to light sleepers.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for such a detailed review, but I almost gave it a five-star rating. I have some regrets about Xiaokai. We still look forward to your next stay and hope to have a different experience. Your satisfaction is ours. The constant pursuit makes your stay comfortable and happy~
Guest User
Guestroom Double Bed
Stayed in Sep 2023
Family
12 review
8.5/10
Very Good
Posted on Oct 28, 2023
The location is very good. It is in the center of the city and isolated from Huayang Lake attractions. There is a night market nearby and many different kinds of restaurants. However, the hotel is generally soundproofed. The bed is very comfortable and clean.
Original TextTranslated by Google
Response from Property: Thank you very much for your review and good suggestions. We are very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is our pursuit and direction of efforts! It is the constant concern and supervision of our customers like you that enable us to constantly discover problems in our work and make continuous progress.
TMS6168
Honor Scenic Double Bed Room
Stayed in Mar 2023
Business travelers
145 review
8.0/10
Very Good
Posted on Apr 29, 2023
The room type is average, but this side also has the best view, seeing Huayang Lake. There is no parking lot in the hotel itself, so it can only be parked across the road. If you have to walk, it will be troublesome on rainy days. The extra pillows next to the bed were nice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for such a detailed review, but I almost gave it a five-star rating. I have some regrets about Xiaokai. We still look forward to your next stay and hope to have a different experience. Your satisfaction is ours. The constant pursuit makes your stay comfortable and happy~
Amy Pun
Guestroom Double Bed
Stayed in Jul 2023
Couples
3 review
5.5/10
Posted on Aug 26, 2023
I have stayed here many times. The location is convenient, the room is good overall, the bed is big, and the facilities are complete. However, the attitude of the counter clerk is indifferent. Because the check-in requires a mainland mobile phone as a contact, I have already explained that I am not a local, and they said that even a Hong Kong mobile phone is not allowed. The hotel should review this issue and notify foreign tourists that they don’t even want to pay for international roaming. It's outrageous.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Kyriad Hotel (Mayong Huayang Lake University Town). We are sorry that we failed to give you a satisfactory stay experience. We attach great importance to the feedback of every customer. The room is good overall, with a big bed and complete facilities. Please remember to give it a 5-star rating. Based on the issues you raised, we will conduct intensive training for our employees again and carry out targeted in-depth self-inspection and rectification. We sincerely apologize to you again and hope that you can give us a chance to correct our mistakes. Customer satisfaction is our greatest pursuit. We will continue to improve our service and quality. We hope to get your supervision and support. We look forward to your coming again. I wish you good health and smooth work!
Anonymous User
Honor Double Bed Room
Stayed in Jan 2023
Travel with friends
7 review
10.0/10
Outstanding
Posted on Mar 1, 2023
A friend came over to play, and I booked a room for a friend. I have never stayed in it. I heard from my friend that the internal environment, hygiene, and internal facilities of the hotel room were pretty good. I felt quite comfortable after staying here. Highly recommended!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, hello! Thank you for taking the time to review Kyriad Hotel (Mayong Huayang Lake Branch). There is the core business district of Maker Square near the hotel, which is very convenient for eating, shopping and entertainment. There are various late-night snacks nearby. The hotel has free parking, self-service laundry, etc. The rooms are equipped with intelligent voice systems to bring warmth to you and your family during your stay in the hotel. and convenience. Thank you again for your love for Kyriad Hotel. We look forward to seeing you and your family again. We wish you happiness in your family and success in your work!
Response from Property: 親愛的賓客朋友,您好!很榮幸您此次選擇入住凱里亞德酒店(麻涌華陽湖店)並與我們分享您美好的假期!您帶給我們如此觀察細微的點評,同時也給其他即將入住的客人帶來很棒的入住、出行建議。置身凱里亞德,陶醉於低調、奢華帶來的寧靜與愜意,體驗陽光愉悦、寫意人生。誠摯期待您能再次下榻酒店,與我們分享更多歡樂時光,謝謝!
Guest User
Smart Room (Double Bed)
Stayed in Feb 2025
Couples
4 review
10.0/10
Outstanding
Posted on Mar 20, 2025
房間面積大安靜舒適寬敞 無噪音 服務態度好 延遲退房 環境優美舒適 有自主洗衣房
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Response from Property: 感謝您的點評非常榮幸您能肯定酒店的服務。我們一定會以最真誠和貼心的服務回報您對酒店的信任,讓凱里亞德麻涌華陽湖酒店成為越來越多賓客旅遊度假的首選之地,再次感謝您的給力支持,真心期待與您的再次重逢,祝您生活愉快,事事順心。
Guest User
Smart Room (2 Beds)
Stayed in Apr 2025
Solo travelers
3 review
10.0/10
Outstanding
Posted on May 5, 2025
酒店非常衞生同舒服,非常滿意
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Response from Property: 感謝您的點評非常榮幸您能肯定酒店的服務。我們一定會以最真誠和貼心的服務回報您對酒店的信任,讓凱里亞德麻涌華陽湖酒店成為越來越多賓客旅遊度假的首選之地,再次感謝您的給力支持,真心期待與您的再次重逢,祝您生活愉快,事事順心。