Lavande Hotel (Dongguan Tangxia Rainbow High-speed Railway South Station Branch) Reviews

Name: Lavande Hotel (Dongguan Tangxia Rainbow High-speed Railway South Station Branch)
Address: No.445 North of Tangxia Avenue, Tangxia Town, Dongguan, Guangdong, 523711, China, No.445 North of Tangxia Avenue, Mainland, China
Rating: 9.6

Lavande Hotel (Dongguan Tangxia Rainbow High-speed Railway South Station Branch)

No.445 North of Tangxia Avenue, Tangxia Town, Dongguan, Guangdong, 523711, ChinaSee Hotel Details

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Rooms and Guests

Guest Reviews

9.6/10

Excellent

1182 review

Verified reviews

Location9.6

Amenities9.6

Service9.5

Cleanliness9.7

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All reviews(1182)

Positive reviews(1146)

Reviews with photos/video(110)

Friendly front desk staff(46)

Delicious breakfast(29)

Classy environment(28)

Large rooms(17)

Convenient parking(15)

Perfect for business trips(14)

Close to train station(6)

Excellent room layout(3)

Negative reviews(36)

Guest User

Deluxe Queen Room

Stayed in Apr 2025

Business traveler

11 review

10/10

Outstanding

Posted on May 17, 2025

I was very happy with this hotel, close to the high speed railway station, the location is just off the beaten track. And the hotel has panoramic floor to ceiling windows, which is nice. The area is also large and not at all inferior to 4-star hotels.

Response from Property: 【❤酒店房間配備智能語音小度❤】您的滿意，如同夏日裏的一縷清風，讓人心曠神怡。這份鼓勵，讓小麗更加堅定了提供優質服務的決心。期待在未來的日子裏，繼續為您打造温馨舒適的住宿體驗.

Guest User

Deluxe Queen Room

Stayed in May 2025

Business traveler

1 review

2.0/10

Posted on Jun 14, 2025

There are hairs left by the previous person on the toilet seat, which means it has not been cleaned at all! This environment is so disgusting. I specifically asked the front desk about reimbursement for the taxi fare to the high-speed rail station when I checked in, because I took a taxi from Shenzhen and will catch a train to Dongguan South Station tomorrow, so I asked the front desk if it can be reimbursed. I was told yes. Now I have checked out and took a taxi to the high-speed rail station and sent them a screenshot of the 10 yuan. Another person said it cannot be reimbursed. It must be from the high-speed rail station to the hotel, and vice versa! So, are you kidding me when I specifically asked about it yesterday? Avoid this hotel. Who dares to stay in a hotel if they don’t clean the basic toilet sanitation?

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Response from Property: Dear guest: Hello! First of all, we deeply apologize for your unpleasant experience during your stay, which is completely inconsistent with the service standards of our hotel. Regarding the hygiene issues you reported, we have thoroughly inspected and deeply cleaned the relevant rooms as soon as possible, and dealt with the responsible personnel seriously. We promise that all rooms strictly implement the "one guest, one change, one disinfection" standard. Such omissions are really not right. We will strengthen employee training and quality inspection processes to avoid similar problems from happening again. Regarding the misunderstanding about the reimbursement of fares, after verification, our page also clearly states that it is only limited to the fares from the high-speed rail station to the hotel. Under the clear policy, we applied for reimbursement for you as soon as you gave us feedback yesterday, and you also received it. Finally, thank you for your feedback. Your feedback also made us aware of the possible accidents caused by the event, and we will make improvements immediately.

Yilvyangguang°

Deluxe Queen Room

Stayed in Sep 2024

Other

2 review

8.7/10

Very Good

Posted on Oct 6, 2024

The second time I stayed here, it was very good. Environment: Very good

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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.

Guest User

Business King Room

Stayed in Jun 2024

Business traveler

4 review

2.0/10

Posted on Jul 17, 2024

The smell of the new decoration was very strong, the bed sheets had an extremely ugly smell, I asked to change the room in the middle of the night and waited for 20 minutes but they were not changed. The room opposite was empty. After I moved there, the bed still smelled. I reluctantly moved in, but I had an allergic reaction the next day.

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Response from Property: We apologize for the unpleasant stay you had. We will immediately address the issue you raised and ensure that similar situations do not occur again. Your satisfaction is our greatest pursuit, and we look forward to serving you again.

Guest User

Deluxe Queen Room

Stayed in Nov 2024

Business traveler

82 review

5.5/10

Posted on Dec 28, 2024

The overall hardware of the hotel is OK. The breakfast restaurant is under renovation and does not provide breakfast, so it needs to be packed in boxes and sent out. However, I lost interest when I saw that there was nothing to eat. In addition, the location of the hotel is a bit remote.

Original TextTranslated by Google

Response from Property: Thank you for staying at the Lavande South High-speed Railway Station Hotel and giving us your feedback. We are very sorry that this stay did not meet your expectations. We sincerely hope to contact you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome you to visit again!

cowly

Deluxe Queen Room

Stayed in Nov 2024

Business traveler

14 review

7.7/10

Good

Posted on Dec 27, 2024

I didn't see any souvenirs, and there was no buffet for breakfast, only packaged food. The hotel exterior is very old, but the room is OK.

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Guest User

Deluxe Queen Room

Stayed in Nov 2024

Business traveler

28 review

9.5/10

Amazing

Posted on Jan 12, 2025

There were actually two Lavande hotels nearby, so I ended up going to the other one. Fortunately, the two hotels are not far from each other, otherwise it would be so embarrassing.

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Response from Property: [❤The hotel rooms are equipped with lavender aromatherapy toiletries❤] Every encounter with you is the best arrangement. Thank you for choosing Xiaoli. Become a warm stop on your journey. We will continue to work hard to make every stay an unforgettable memory for you.

Guest User

Deluxe Queen Room

Stayed in Oct 2024

Business traveler

9 review

5.0/10

Posted on Dec 17, 2024

Breakfast is just a meal, no choice, the price is the same as usual, and it tastes terrible

Original TextTranslated by Google

Response from Property: Dear, Xiaoli is deeply sorry that we cannot bring you a pleasant stay experience! Since the decoration and facilities do not meet your expectations, Xiaoli can only repay you with thoughtful service! I hope you can give Xiaoli another chance to witness our growth! I wish you a harmonious family and a happy life!

Anonymous User

Deluxe Queen Room

Stayed in Aug 2024

Other

1 review

8.7/10

Very Good

Posted on Sep 10, 2024

It happened to be under renovation, so I could only eat the packed breakfast. I went to the front desk to get it. The breakfast portion was relatively small. In addition, it was under renovation recently, so there was noise. The customer service called in advance to inform me that the equipment after the renovation was OK.

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Response from Property: Xiaoli read your comment and felt that what you said is very right. Don't worry, we will continue to maintain and improve the advantages you mentioned. Xiaoli will also seriously reflect on and correct the problems you pointed out. Xiaoli is waiting for you to come back at any time!

Guest User

Deluxe 2-bed Room

Stayed in May 2025

Traveling with friends

23 review

10/10

Outstanding

Posted on Jun 25, 2025

很完美的入住體驗，每次進出都聽到前台小姐姐的招呼聲，房間空間很大，對比同價位的酒店這個酒店性價比很高，房間衞生很乾凈，設備智能，還能聲控控制，很棒，停車也方便，總體體驗很棒，下次再過來玩首選還是這家酒店👍

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Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持，讓我們倍感喜悦，同時更加堅定了要用心做極致服務，為每一位客人帶來最棒的入住感受，會不斷去提高自己的工作技能，給您以最快的速度辦理入住和退房手續，看您這麼喜愛，記得還要“see you again”哦~

Guest User

Deluxe Queen Room

Stayed in Apr 2025

Business traveler

1 review

10/10

Outstanding

Posted on May 29, 2025

一家全新的麗楓酒店。一進大堂就是滿滿的薰衣草香薰味道，非常好聞，停車出行方便，服務人員特別貼心，指引車位，花茶服務，體驗感非常好，房間更不錯了，啥都齊全，洗髮水沐浴露護髮素都是麗楓品牌的大瓶裝，這家南站麗楓酒店真的是性價比拉滿，這個價格，服務這麼好，這麼舒適，屬實少見，早餐也豐盛，有新鮮現做的雲吞，麪條，河粉，米粉，茶葉蛋，牛奶，豆漿，吐司麪包，牛扒，煎蛋，真是一家寶藏酒店！下次來東莞出差首選。

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