Red Roof Inn & Suites Brunswick I-95

Nothing to complain about

The only thing good about this hotel is it’s close to I95. We checked in after breaking down and being stuck in Brunswick GA because no rental cars were available for two days. We were tired and had a stressed day. When we got to the room it smelled bad, but too tired to request a change at the time. We thought circulating the air conditioning would solve the issue. It made it worse and the smell what I believe to be Urine. The room was also in need of repair. The next day the smell got to me and I requested a room change. We were shown one room that smelled as well and the front desk person said it was their cleaning chemicals. He also said no other rooms were available and we could just check out if we’d like. This is a big hotel with ten cars in the parking lot. After arguments and having the threat of cops being called, I called customer relations and somehow they found a room for us. I was pressured to call back and tell customer relations to retract the complaint telling them it was a misunderstanding to get the new room. I was so stressed I complied. During the entire process we asked for a manager and they were never on site. Upon checkout we wanted a refund of the first night and of course, no manager on site to give one. Every call I’ve made the manager isn’t there and I never got a call back. I have since called customer relations again and they told me since I made the call to retract the complaint I have to deal with property management directly for resolution. As stated above it’s an impossible task to get in touch with them. I would urge you to look at all negative reviews as it’s the same complaints over and over again and management responds saying the typical response. It’s been forever. If they wanted to please past, current, or future guests the issues would have been dealt with by now. I wouldn’t stay here if I won a free vacation and was required to use this hotel as part of the vacation!!!! Pay a little more and go somewhere else.

Room was dirty went to let the front know. We were put in another room still dirty. We were gonna just stay because it was 1am and we have a 2 year old. Until we pulled back the sheets on bed 1 there was hair all on the sheets. Pulled back bed 2 and there was dirt all in the bed. Went back to the front to let him know he was angry because we couldn’t stay in the nasty rooms and had an attitude because he said he had to clean the bathrooms in both rooms. We don’t know why he was concerned for the bathrooms when both rooms needed deep cleaning.

Hugely disappointing! The first room I got the telephone did not work and the bedding with filthy. I asked for another room. The second room I got the phone was not functional and there were opened soap packages in the bathroom.

Idk who cleans these rooms but it’s absolutely horrible… the floors are so filthy I wouldn’t take my sandals off.. someone really needs to deep clean this place

You get what you pay for. The pictures are misleading! Lipstick on a pig. The tile wood-look floors were peeling. Windows were broken and dirty with cobb webs everywhere. Bathroom mirror still had toothpaste stains, shower floor was stained, NO ELEVATOR, no mirror outside the bathroom, my bedspread had a handprint weirdly superimposed on it. (I have pictures) The towels are cheap, thin, and worn. The hallway carpet was dingy, smelled like mold, and the A/C in the hallway was not working well. I've stayed at many Red Roof Inns and this one was nothing like any of the others. I was terribly disappointed but I shouldn't have expected too much given what I paid.