Torsten K
April 8, 2024
Dear Sir or Madam, I would like to congratulate you on your special hotel. I have never had a nicer or better holiday. Everything was to our complete satisfaction. When we asked on the long day of arrival, we were offered a very nice room in no time at all, 9:00 a.m. including the AI wristbands - great service. All of the service staff were incredibly nice and helpful, all problems were resolved within a very short time. The reception was also exceptionally service-oriented, friendly and courteous. The food and drink selection is unique, a special thank you to Patrick, who always had an open ear for both of us, as well as to Thomas and all of the unnamed employees, we would like to thank everyone for a perfect holiday. Our stay was very restful and relaxed. The room service deserves special praise, everything was done perfectly twice a day. There was always fruit and enough water in the room, towels always fresh and everything was spotlessly clean. The beach is unique and you always feel very safe thanks to the security. The pool area with bar and pool boys do a really good job. The Easter Sunday dinner was amazing!!!!! But the African evening was also really well done and well thought out. All in all a really unique holiday, we'll be back in September. It's just great to be at Palm Beach. Thank you so much and again for everything!!!!
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