Spark by Hilton Des Plaines Chicago O'Hare

This hotel is changing from a Quality Inn to Spark by Marriott. The pros are the friendly front desk person, great beds, and nice breakfast. The con was the airport shuttle. They have a tiny van which you have to climb in like children, not recommended for the elderly. The shuttle to the airport was fine as you tell the front desk, the night before, the requested time and how many people. However at ORD the shuttle (1 van) shows up about every 30 to 45 min. We had about 25 people waiting for the shuttle when we needed it. It’s a small van, takes about 10 people at a time. Hence we took a taxi to the hotel. Cost $30. We did not want to wait over 2 hours for the shuttle. Oh and its a free for all to get the shuttle, whoever jumps in the van first gets the ride, so if you are older you will wait much longer. I saw one wheelchair bump an older person right out of the way.

Room is really clean, but that is because there’s hardly anything in it. The nightstands were missing so there was nowhere to set up my CPAP machine. I have a desk chair, but there is no desk. I picked up a burger at a drive-through before checking in, but there’s no table for me to eat it at. I guess I can pull the desk chair over to the dresser that the TV is sitting on. There is a small refrigerator sitting in the middle of the floor. no microwave, no coffee machine, even though the website assured me that each room is equipped with these items. I called the main desk to inquire about the missing items and if I might be able to have a room with all of the furniture in it. The man says no we don’t have any other rooms. Basically, he tells me if I don’t like it I can leave. It is after 10 PM I have been driving since noon to get here for a family reunion tomorrow. I have nowhere else to go. I have to stay, I have no choice. I’m not going to sleep in my car. “We are remodeling” he says. Great, but that doesn’t do me any good tonight. Why do you book rooms that aren’t furnished? He doesn’t know. But I can leave if I don’t like it. Well I don’t like it but I know I’m going to get charged because I didn’t cancel 24 hours in advance, so I know I just basically have to live with it. But I don’t have to come back.

This hotel is undergoing renovations which was badly needed. This business purports to have a service for airport shuttle. They are obviously not able to provide pickups in a timely manner and should not be offering this service. Do not use this shuttle service as getting picked up from ORD is an awful experience.

This is a good location for getting to the airport and getting around. It is expensive for what you get at $ 1100 a night. The room was ample and clean but dated. There are some businesses sround, good wifi, well appointed.

Dirty, moldy, very rude customer service. Below average breakfast. And very expensive for a dirty hotel. Counter reps looked tired and gave me dirty looks when I asked a question. This was a good friendly clean hotel before . Its sad because we really liked it. No more